
BMW of South Austin
Austin, TX
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Very friendly service with fast responses. Completely transparent pricing, shared all information about the vehicle. Car was spotless. Stress free experience. Completely transparent pricing, shared all information about the vehicle. Car was spotless. Stress free experience. More
I had a disappointing experience with the paint job on my vehicle at this BMW service center. The initial work was subpar, with unpainted spots at the edges and uneven, rough surfaces. The quality felt rushe vehicle at this BMW service center. The initial work was subpar, with unpainted spots at the edges and uneven, rough surfaces. The quality felt rushed and unprofessional, forcing me to make two trips to the service center to address the issue. My first service advisor, Brian, was unhelpful and seemed unaware of my car’s status, which added to the frustration. However, I must commend David Aguirre, who took over as my service representative. David did an outstanding job with follow-ups, keeping me updated regularly, and ensuring the work was eventually completed. His professionalism and dedication were a stark contrast to my initial experience, and I believe he’d be an excellent fit for a customer-facing role in the office. While the service center did provide a refund for the poor workmanship, the overall experience was far from satisfactory. I hope they address these quality control issues moving forward. More
Jose came to my home for a mobile service. He quickly fixed a loose trim piece and gave the car a full once over to ensure it was in top shape. Excellent experience and I hope to see this mobi He quickly fixed a loose trim piece and gave the car a full once over to ensure it was in top shape. Excellent experience and I hope to see this mobile service continued to be offered! Have Jose run this team! More
Just had an alignment done at BMW of South Austin and couldn’t be happier with the service. Jose Barbosa was my technician — he did a great job and was super friendly and outgoing. Really appreciated the couldn’t be happier with the service. Jose Barbosa was my technician — he did a great job and was super friendly and outgoing. Really appreciated the professionalism and positive attitude. Highly recommend! More
Poor experience from beginning to end. Sales person only responded when it was convenient for him. He Was very pushy until the purchase was finalized. After completing purchase it was time Sales person only responded when it was convenient for him. He Was very pushy until the purchase was finalized. After completing purchase it was time to install my license plates in which he could not due resulting in me having to Pay to have them installed at Mercedes Dealership. More
Jose from Mobile Tech came through big time. Super professional, easy to work with, and just an all-around chill, respectful dude. Made the whole process smooth from start to finish. You can tel Super professional, easy to work with, and just an all-around chill, respectful dude. Made the whole process smooth from start to finish. You can tell he knows his stuff honest, fast, and solid service. Definitely the kind of guy you want to keep on call. Highly recommend! More
Calvin Medrano - What can be said about this saint amongst men that hasn't already been written in the history books? Integrity, Passion, Effective Communication... Best in the biz. amongst men that hasn't already been written in the history books? Integrity, Passion, Effective Communication... Best in the biz. More