BMW of South Austin

Shout out to Charles Reeves at BMW of South Austin for his great customer service, patience and expertise for my recent visit to repair my 2021 330i, which included an oil change, annual emissions check, his great customer service, patience and expertise for my recent visit to repair my 2021 330i, which included an oil change, annual emissions check, recall for a starter, engine mounts and inspection/recommendation to replace a seat cover due to a tear that could not be restitched. He was always providing updates, and follows up after each visit and are truly appreciated! More

Extremely kind and patient people all around, made an extremely stressful situation for me into a pleasant experience. I recommended my parents come here for any servicing for their BMW. extremely stressful situation for me into a pleasant experience. I recommended my parents come here for any servicing for their BMW. More

I've bought many vehicles as I am in my mid 40s. In fact, this is the 3rd in the past 2 years. This was my first time buying a BMW though. I'm not sure if it is BMW in general, BMW of South Austin o In fact, this is the 3rd in the past 2 years. This was my first time buying a BMW though. I'm not sure if it is BMW in general, BMW of South Austin or Michael McKenery individually, but this was the only enjoyable car purchase I have ever made. I reached out online, submitted a fair price with the commitment to come purchase the following day if they accepted. They accepted and got all of the paperwork ready before I arrived. I was at the dealership for about 1.5 hours (and some of that was applying enhancements that I added) before driving off in my new car. We've had our beamer for a few months now and I don't think my wife will ever own a different brand; and I'm good with that! Thank you to Michael & the folks at BMW of South Austin! More

BMW of S Austin has the best Service Dept! Samantha takes care of me with white gloves! Expert advice and follow up!! Samantha takes care of me with white gloves! Expert advice and follow up!! More

Jose Barbosa was super quick and attentive. I appreciate his help and I will definitely be back to this dealership. I appreciate his help and I will definitely be back to this dealership. More

Jose Barbosa the best service I have ever received! Put spare tire on and followed me to BMW dealership. Amazing customer service! All I can say is WOW! Treated like royalty. Thank you Jose for being y Put spare tire on and followed me to BMW dealership. Amazing customer service! All I can say is WOW! Treated like royalty. Thank you Jose for being you and taking care of me on the road and at dealership. More

My name is Linda Milligan-Duran. While visiting Austin I scheduled a service appointment on Monday, February 2 to have an oil change performed on my son‘s 2004 BMW X3. As a loyal mul While visiting Austin I scheduled a service appointment on Monday, February 2 to have an oil change performed on my son‘s 2004 BMW X3. As a loyal multiple car BMW owner (for over 20 years), I have visited several dealerships. My experience at the South Austin dealership was by far the best one I have ever had. Samantha and Jose far exceeded any expectations I had. When I received the multipoint inspection recommendations, I immediately requested to speak to a technician with specific questions, Samantha kindly had Jose call me. Jose not only took the time to answer my many questions both on the phone and again at the dealership, he also followed up with me after my departure. Jose’s knowledge was extensive and his ability to explain the inspection both comprehensive and practical and I never felt rushed. Both Samantha and Jose were friendly and informed and most importantly helpful. The overall customer service I received was fantastic particularly from Jose. What is typically a stressful appointment was actually pleasant. Jose, Samantha and BMW South Austin should be commended! More

I never take the time to leave a review unless it’s a horrible or fantastic experience, and I’m glad to report that this is one of those cases where I felt compelled to write a review due to excellent cu horrible or fantastic experience, and I’m glad to report that this is one of those cases where I felt compelled to write a review due to excellent customer service. Jose Barbosa is a BMW guru that gives a real automotive/bmw enthusiast confidence in bringing them their vehicle. Pleasant and professional and takes the time to talk through the intricacies of bmw’s. Shoutout to Mike Caligiuri as well for having sound technical knowledge and going above and beyond to assure a customer that they are in good hands and the team is there to work with you. Lastly, the lounge and snacks / beverages are nice for when I need to stay there during service or maintenance. More

I want to share my incredible experience with the GKL team at BMW of Austin, specifically Jose Barbosa and Samantha. As a GKL customer, you expect a certain level of excellence, but Jose and Samantha team at BMW of Austin, specifically Jose Barbosa and Samantha. As a GKL customer, you expect a certain level of excellence, but Jose and Samantha truly went above and beyond. From the moment I reached out regarding my 2024 BMW XM, the level of professionalism and attention to detail was world-class. Jose Barbosa is an absolute standout. His technical knowledge is matched only by his dedication to customer satisfaction. He ensured every aspect of my vehicle’s needs was addressed with precision, providing a level of transparency that is rare to find. He truly understands the elite standard and high-stakes requirements of luxury performance vehicles. Samantha was equally phenomenal, managing the logistics of my service with effortless coordination. Her communication was prompt, friendly, and incredibly organized. The door-to-door convenience they provided made the entire experience feel high-touch and completely seamless. To be honest, they are so much better than the other BMW dealerships I have dealt with. The level of care and expertise here is on a different level. If you are looking for a service team that understands the nuances of the GKL lineup and treats your time with the utmost respect, look no further than Jose and Samantha. They have earned my loyalty and my highest recommendation! More

Charles Reeves in the service department was professional, courteous, and helpful. 100% 5-Star treatment. Greatly appreciated. professional, courteous, and helpful. 100% 5-Star treatment. Greatly appreciated. More