Audi of Springfield, Yamil, Jim, and the whole team did an amazing job. This was a complicated purchase with two trade in vehicles, and a new car being transported in from a sister dealership in North Carolina. Yamil kept me up to date on the car's progress getting here, and the transaction itself was smooth and painless. A+ all around, in my view!!
Great folks were quite honest and very knowledgeable. We're fairly new to the Springfield area & this was our first visit to this dealership, we'll definitely consider them the next time we are vehicle shopping.
My experience at BMW of Springfield was overall a really good experience. I was looking for a used car for my daughter. There were many variables I was expecting to meet. I was not in a hurry and Ryan was super patient. I appreciated his follow up and his consistency in letting me know when a car matching my criteria became available. Ryan was always pleasant and patient and the car is a gem!
We just purchased a new BMW X5 from BMW of Springfield. Yamil G brought the X5 to our residence to accommodate our hectic schedule. He made us feel like we were more than just a sale. A truly pleasant experience.
"Greatest customer service I've ever had buying a car!!!"
- Jen Skavhaug
We purchased a vehicle that unbeknown to everyone as to why would not start reliably. Yamil Gutierrez and the team went above and beyond to provide us with covering all of the costs in repairs and car rentals and then got us into something to fit our needs even better. It was a long process that took about a month in the end, but they were helping us and putting us first EVERY STEP OF THE WAY! In the end it was only the car we had bought that was to blame, but the way Yamil and the team handled it was not only professional but made it still fun to buy a car in the end! Thank you all for being so great, I will come back again! And Yamil....YOU ROCKED!
Derek was awesome and made me feel like family when my vehicle was getting serviced. He discussed a racing video game with my son and allowed him to sit in the car he pointed out that was on the video game!
I took my vehicle in to address a recall, and Derek took care to keep me updated with a quick response time. I received my vehicle back with the interior vacuumed and a very good exterior cleaning. I wish I had before and after pictures to offer.
Very professional BMW staff in sales, service, and courtesy to their customers. Emilio was a easy going and an A+ salesman. My third BMW purchased from them, and I will always go back for all my needs. LOVE my new 2018 640i GT X-Drive...wonderful car!