BMW of Tampa

Service Experience From the ease of setting up my appointment through email to the speed and friendliest of my service experience, Reeves delivered. My service represe From the ease of setting up my appointment through email to the speed and friendliest of my service experience, Reeves delivered. My service representative, Zakar, was friendly and professional. Set expectations for service duration and cost and kept me informed in a timely manner if there were any changes. Had everything ready to go when I picked up my car. In and out very quick. Car looked great and ran great! More

Profession Service! Very professional and efficient; Reeves has this down pat; appreciate the ease of the service and the professional/enthusiastic attitude of "all" th Very professional and efficient; Reeves has this down pat; appreciate the ease of the service and the professional/enthusiastic attitude of "all" the service and support personnel I interacted with--great visit. More

What a difference a year makes. My service advisor was helpful and timely in his communications and responses to me. I would have to say one of the top service advisors I have delt My service advisor was helpful and timely in his communications and responses to me. I would have to say one of the top service advisors I have delt with at BMW. The dealership received 4 stars from me and it should have been 3, but again, the service advisor pulled the score up. My BMW was experiencing AC problem while the car was under warranty. Reeves service could not find the problem. Nothing was done and they sent me on my way. After the vehicle is no longer under warranty, same problem with the AC occured. They identify it immediately and repair it. Of course I pay for it. The irony is the symptoms were no different then the first time I brought it in. One would get the impression they try harder to find anything that is wrong after the warranty period. It is the BMW business model. This is not the first time a dealership has not addressed an issue until my vehicle was out of warranty. We all know this is where a dealership makes its money... in service, but it doesn’t mean the customer is not aware of such a business tactic. BMW has even reduced the warranty period, to get to the cash quicker. In review, excellent customer service provided by my advisor. BMW’s business tactics are what I continue to question. I have been driving BMWs for over 30 years. My next car may not be a BMW. More

Recent buy Aksel Tan was my sales advisor and he really made the experience a great one. Attentive and looking to find the right vehicle for me. Overall great ex Aksel Tan was my sales advisor and he really made the experience a great one. Attentive and looking to find the right vehicle for me. Overall great experience! More

Bought a car Very good experience every body is professional and courteous and knowledgeable helpful They managed to deliver the car to us on time The sales la Very good experience every body is professional and courteous and knowledgeable helpful They managed to deliver the car to us on time The sales lady dawn was nice funny and knowledgeable and very informative and understanding to our needs thanks reeves I’ll have to also acknowledge the hard work that chad put on towards our financing and by taking the time to explain all the service packages individually and that played a good roll in us buying those maintenance packages I appreciate it chad thanks More

Excellent !! Matthew Pengtakoon, provided a smooth and easy purchasing experience. I will definitely recommend Matthew and Reeves BMW to family and friends. Best e Matthew Pengtakoon, provided a smooth and easy purchasing experience. I will definitely recommend Matthew and Reeves BMW to family and friends. Best experience ever to date! More

Excellent We have had 4 BMW's and have always used Jonathan Weihman as our contact. Jonathan has always provided exemplary help , is happy to explain everything We have had 4 BMW's and have always used Jonathan Weihman as our contact. Jonathan has always provided exemplary help , is happy to explain everything and returns all calls from voicemails. More

Very positive service experience Brought car in for scheduled service. Didn’t experience too long of a wait. Staff were professional and kind. Service was completed within a reasonabl Brought car in for scheduled service. Didn’t experience too long of a wait. Staff were professional and kind. Service was completed within a reasonable timeframe. Beautiful temporary service location. More

Excellent Jonathan Weihman has been my service advisor for many years and for all of my BMWs I have had serviced at Reeves I could not have had a better service Jonathan Weihman has been my service advisor for many years and for all of my BMWs I have had serviced at Reeves I could not have had a better service advisor or the service generally. Phil More

Great group! Ali and Ottis made the day for me. They made the impossible for me. We will be going back for my wife’s truck. Ali and Ottis made the day for me. They made the impossible for me. We will be going back for my wife’s truck. More