BMW of Tampa

Misrepresented I scheduled my X5 for replacement parts at Reeves. Two parts had recalls on them. I had an appointment but had to wait 20 min before being seen. My I scheduled my X5 for replacement parts at Reeves. Two parts had recalls on them. I had an appointment but had to wait 20 min before being seen. My service representative asked if I wanted to have a diagnostic done. I said sure my car has been making a funny noise and I asked will the diagnostic fee go towards the cost of the repairs. He confirmed that it would. Later I was sent an estimate for 3 different items that need to be replaced on my car. Then I was advise that the diagnostic would only apply to the repair that caused the check engine light to come on (which happened to be the priciest least urgent repair on the list). The service representative completely misrepresented it how the diagnostic fee would apply. It was later explained to me that Reeves' policy is to never apply the fee to the service/repair completed. Now you know. More

Friendly, efficient and knowledgeable Everyone is professional and helpful. They want to keep you happy by keeping your car running perfectly. They explain the options and the costs. Cou Everyone is professional and helpful. They want to keep you happy by keeping your car running perfectly. They explain the options and the costs. Couldn’t ask for better people. More

Drivetrain issue An extremely positive experience at this dealership. Starting with my service advisor who listened carefully, and ending with the technician, whom I a An extremely positive experience at this dealership. Starting with my service advisor who listened carefully, and ending with the technician, whom I also interacted with, I felt like my car was the only one in the shop! More

Service Dept Made appointment Went in for service Never called or emailed when vehicle was ready After calling the following day to see if my car was ready Made appointment Went in for service Never called or emailed when vehicle was ready After calling the following day to see if my car was ready Went to pick up vehicle don’t know if my service was complete and can’t get Managment on the phone to even ask More

Reeves BMW is the best Service department is outstanding. I have been dealing with them for 6 years and I have never had a bad experience. I would not go anywhere else! Service department is outstanding. I have been dealing with them for 6 years and I have never had a bad experience. I would not go anywhere else! More

Worst BMW service department in the USA Feels like you're in a sweat shop at Reeves BMW service department -- you will feel like you are cattle being shuffled through their overcrowded, tota Feels like you're in a sweat shop at Reeves BMW service department -- you will feel like you are cattle being shuffled through their overcrowded, totally run down service area, with a service advisor that's depressed at the world (definitely don't ask for Corey) and couldn't give a crap about your BMW. Steer clear of this dealership at all costs. You'll waste your time and money. More

Terrible and Untrustworthy Terrible. Have a lease with BMW covering service over all USA and pay a pretty penny for it. These guys wanted to charge anyways as a punishment for n Terrible. Have a lease with BMW covering service over all USA and pay a pretty penny for it. These guys wanted to charge anyways as a punishment for not leasing with them. Had to drive 3 hours with a bad tire to get a repair I paid for. More

Tire Replacement My wife call day before to set appointment, we have had a slow leaking right rear. They mentioned on the phone that this is the second time that same My wife call day before to set appointment, we have had a slow leaking right rear. They mentioned on the phone that this is the second time that same tire has been replaced. She drove it in, received a loaner just in case the tire couldn't be replaced by the end of the day. We have always had great service at Reeves More

Great experience, as usual. Denis in the Service Department is always awesome to work with and this visit was no different. I was in and out quickly in the morning to drop the ca Denis in the Service Department is always awesome to work with and this visit was no different. I was in and out quickly in the morning to drop the car off, understood exactly what was being done to my car, and got great communication throughout the day. They provided me a loaner car and were flexible to work with my schedule for the pickup. More

Above and Beyond My service advisor, Michael Derby, went above and beyond to resolve an issue with my car. I am very pleased with the service department at Reeves over My service advisor, Michael Derby, went above and beyond to resolve an issue with my car. I am very pleased with the service department at Reeves overall and particularly with Michael’s professionalism and helpfulness — hard to find qualities in this day and age. More