BMW of Tampa

Above and Beyond Sales and Service Just purchased an X5; from the minute I sent an electronic quote request to the time I left the dealership with my vehicle, I received extraoridnary a Just purchased an X5; from the minute I sent an electronic quote request to the time I left the dealership with my vehicle, I received extraoridnary and personalized service. While waiting to test drive the vehicle, I witness the service dept. staff provide great customer service both in person and on the phone; each customer's service concern was dealt with immediately and efficiently. I knew in the future, should I have any concerns, it would be handled! My Sales guy Steve, answered all my questions without any pressure to buy, gave me time to think about my purchase before I finalized the deal. This dealership I believe is family owned and operated and therefore you are going to receive exceptional service because it shows that they care about their customers. If you're looking for a BMW, trust me, don't think twice about any other dealership, go to Reeves. More

exceptional service i took my 740 i to get coolent added and they did an exceptional job in a short period of time and eric is my service advisor he is great i took my 740 i to get coolent added and they did an exceptional job in a short period of time and eric is my service advisor he is great More

Great Service Took vehicle in for some recall items. Made appointment easily online and it was confirmed the day prior. They found some additional issues while wo Took vehicle in for some recall items. Made appointment easily online and it was confirmed the day prior. They found some additional issues while working on the recall items and contacted me promptly as well as my extended insurance provider to work out payment. Ryan kept me informed and quickly answered any messages I sent. Great work! More

Customer Service in the repair department I just purchased a used 2014 BMW 428i from another dealer. I took my car into Reeves for an oil change and routine maintenance and just to have the ca I just purchased a used 2014 BMW 428i from another dealer. I took my car into Reeves for an oil change and routine maintenance and just to have the car checked out. Corey was my Service Advisor. This was my first time going to Reeves. I usually take my cars to someone for repairs. Corey customer service was exemplary. He explained to me the services BMW recommended for my car. He did not pressure me into getting the repairs nor did he try to up sale me. He allowed me to take my time to make my decision. His calm and friendly demeanor made me feel comfortable and feel I could trust him. I ended up getting the oil change and the recommended maintenance. I explained to Corey I had to take my mother to her doctor appointment and he promised he would get me taken care of in a timely manner so I could get my mother to her appointment. Because of Corey, Reeves BMW of Tampa will be the only place I take my BMW for maintenance or repairs. More

Not at all what I expected!!! I didnt receive personalized care. My tech was not sociable or seemed preoccupied and it was as if I was at a 10 minute oil change shiop customer I f I didnt receive personalized care. My tech was not sociable or seemed preoccupied and it was as if I was at a 10 minute oil change shiop customer I felt like next in line but I spent $500 I wasn’t offered water and I waited over 2 hours. While I watched other customers being offered water or there techs checking on them. I asked for my warranty to be checked to make sure my services was covered and this never happened. Very bad customer service experience. Then I wasn’t told my vehicle diagnosis. He blurred out to me when I went back to him to show him that my vehicle was having the same issue ooh come back in a few months when you have more time and we can go over that and also we found this really? So unprofessional I had to leave I couldn’t even deal with it!! More

Every bit of this was very easy and professional Reeves has been known thru all their 40+ years as very respected dealership to do business with which is why after just retiring I decided that's wher Reeves has been known thru all their 40+ years as very respected dealership to do business with which is why after just retiring I decided that's where I want one of my final vehicles. Keep up the great work and attitude. More

The staff was very courteous. The service was excellent. The staff was very courteous and professional. The service was done timely and did an excellent work. I would highly recommend the Reeves BMW service The staff was very courteous and professional. The service was done timely and did an excellent work. I would highly recommend the Reeves BMW service to any one. More

Great Service very nice experience. Joseph keep me updated and help me with my first service with Reeves, as I just move in to Tampa. Very friendly and good quality very nice experience. Joseph keep me updated and help me with my first service with Reeves, as I just move in to Tampa. Very friendly and good quality. Thanks! More

Great staff Steve and the others were very helpful. The entire buying process went very smoothly and quick. They trusted us with writing a check since it would ha Steve and the others were very helpful. The entire buying process went very smoothly and quick. They trusted us with writing a check since it would have taken 3 or 4 days for a wire transfer or getting a cashier check. More

Excellent service! Excellent service Joseph kept me informed every step of the way untill the job was completed. Excellent service! Thank you for all you do. I'm a happy Excellent service Joseph kept me informed every step of the way untill the job was completed. Excellent service! Thank you for all you do. I'm a happy customer! More