BMW of Tampa

Pack your Patience! Pack your patience & then some!!! BMW's are GREAT cars!!! Too bad this dealership has such an incompetent service dept. I should have learned by Pack your patience & then some!!! BMW's are GREAT cars!!! Too bad this dealership has such an incompetent service dept. I should have learned by now after 5 years-but this was the final straw. Got a recall notice & called Reeves BMW to get it repaired. Initially they didn't have the part in stock-but then called back later in the day & said they can get the part in and that the job would require 2-3 hours. I scheduled my appt. to get the recalled airbag repaired. When arriving-I am told it will be 5-10 mins. to plz sit in the waiting area & service person will be w/me shortly. 30 mins. later they call me back (maybe they haven't learned how to tell time yet?) I am given a rental car for the day (the only GOOD thing I can say about this dealership). My husband calls 5 hours after my scheduled appt. time & is told 1 more hour due to the fact they didn't have the part in to repair it-but then took it from another future repair-but now are behind but are working on it. (Yet they stated they could get it when scheduling my appt.) So I drive 40 mins. to the dealership only to be told it will be at least ANOTHER 2 hours. I state that I will keep the rental & go home as I'm not wasting any more time on this & that my husband will swing by to get our repaired car on his way home from work & they say NO DEAL! That if I want to pick up my repaired car-they need the rental back at THAT time. I wanted to bring the rental back the following day as I had already wasted 1/2 of my day waiting on them-they didn't really seem to care. I wasn't about to sit around anymore waiting on them because they can't get their act together. They made their issues & their problem my problem-so unprofessional! This dealership seems to have a problem with the truth. Not sure if they just don't care or if they need more training or if it's just bad leadership? Whatever the case may be, this was a determining factor after owning 6 BMW's in our family why we didn't buy another one. Knowing we would have to deal w/Reeve's BMW was enough to switch brands. Upon walking in the is dealership service dept. 5 years ago (when we were transferred to the Tampa Bay area for work) it's been a rocky road for us at Reeve's BMW. Coming from the Atlanta area where we know what good service is-this dealership has never failed to disappoint us from day 1. Just the attitude of superiority & "don't let the door hit you on the way out" that radiates from the service dept. is enough to make you want to run out the door! BMW Corp.-PLZ PLZ PLZ!!!! Send staff to train these folks!!! They need it!!! They don't understand that when they tell the customer something-they have to actually follow thru with it!!! As stated in the 1st paragraph-this WAS the final straw. We have tried over & over again w/this dealership-but we are done now for sure! It's worth the extra time & gas to drive to another BMW dealership service dept. just to avoid the frustration of dealing w/Reeve's BMW. More

Better than you think Like most people- Love my BMW - hate the repair costs. Need someone to trust as unnecessary repairs can be brutal. Have found Ryan Murphy to be a guy Like most people- Love my BMW - hate the repair costs. Need someone to trust as unnecessary repairs can be brutal. Have found Ryan Murphy to be a guy who is great to work with, values my money and does not push things I don’t need. Love the professionalism, free rentals and other perks at Reeves. Recommend and they are much better than the nightmare stories you hear about BMW repair shops. More

Prompt and excellent follow through This dealership is wonderful from the time I bought my vehicle new a year and half ago from Branko. At thine I have worked with Michael Hewitt. Mike This dealership is wonderful from the time I bought my vehicle new a year and half ago from Branko. At thine I have worked with Michael Hewitt. Mike took care of me as well as my vehicle from start to finish. He took care of getting my car there and valet back. He communicated with me every step of the way so I knew the process what was happening to my car. More

Easy Peasy Check-in with the service desk was a breeze. I was almost immediately introduced to my service advisor, Mike Derby. He pulled up my vehicle records, c Check-in with the service desk was a breeze. I was almost immediately introduced to my service advisor, Mike Derby. He pulled up my vehicle records, checked for any recalls, and then we did a walk-around on the car. Check-out was just as quick! More

Service with Jessee at Reeves The service at Reeves exceeds five starts. Jessee in service is ALWAYS courteous, caring and professional. The valet service is wonderful. I can feel The service at Reeves exceeds five starts. Jessee in service is ALWAYS courteous, caring and professional. The valet service is wonderful. I can feel confident that they always take the best care of their customers! More

Always professional. The best part of service with Reeves is that you always have the same service adviser. I've had Greg Cataldo for years and he is always honest and re The best part of service with Reeves is that you always have the same service adviser. I've had Greg Cataldo for years and he is always honest and really cares that you get taken care of. He will also explain things in great detail, which I especially appreciate! I had to give a 4 on price because a BMW is ALWAYS super-expensive to repair! More

Professional and courteous I was met by a smiling face when my adviser Cliff Sharpe introduced himself to me. He was concerned and wanted to address any need I had regarding my I was met by a smiling face when my adviser Cliff Sharpe introduced himself to me. He was concerned and wanted to address any need I had regarding my vehicle. Seeing that it was a recent purchase, he asked was my BMW X5 everything that I dreamed of. After expressing the joy of being a BMW owner, he continued to address my concerns and had promised the vehicle would be ready in an hour. When it wasn't he was willing to give me a rental for the day as the run flat tire I needed would not make it to the dealer until late in the afternoon. The car was ready that afternoon. On top of excellent service they vacuumed and washed my car for me. I definitely recommend this dealership . More

Best Sales Experience with Erick Martinez Erick Martinez was very informative, honest and down-to-earth. He was professional and displayed patience when answering all of my questions! He was Erick Martinez was very informative, honest and down-to-earth. He was professional and displayed patience when answering all of my questions! He was attentive to my needs and did his best to ensure I got what I wanted. I couldn't be happier with his service. Thank you Erick! More

Best of the Best, don't settle for anyone but Erick Martinez Leeanna Hale in the last week- Reeves BMW has provided outstanding service for us! Reeves excels in providing a world class experience only found in Leeanna Hale in the last week- Reeves BMW has provided outstanding service for us! Reeves excels in providing a world class experience only found in organizations who embody quality as a culture. Our sales associate, Erick M., was no less than fantastic. We came in looking for one thing, but Erick asked questions to determine what our needs really were. Erick restored our respect towards car sales people. He helped us find the perfect vehicle in an experience that took no more than an hour to sign papers and get out the door. I have already recommended him to friends and family. Beyond our personal dealings with Erick, the Finance fella and Encore technician treated us beautifully; answering all our questions and giving us the power and opportunity to determine what terms were right for us. I recommend Reeves BMW to anyone looking for a luxury vehicle- and who wants a great experience finding that perfect investment! More

Excellent service I have always been pleased with the level of service received at Reeves! All employees from start to finish were friendly, professional and I will co I have always been pleased with the level of service received at Reeves! All employees from start to finish were friendly, professional and I will continue to be a customer for life. Thank you Jonathan Weihman and rest of team for making service a pleasure. More