BMW of Tampa

JULY 13, 2023 As with some other raters, I give a 1-star, ONLY because there aren't any '0's. STAY AWAY FROM THIS DEALER, BEWARE, YOU ARE NOW WARNED! IF you like an unresponsive, non-transp 1-star, ONLY because there aren't any '0's. STAY AWAY FROM THIS DEALER, BEWARE, YOU ARE NOW WARNED! IF you like an unresponsive, non-transparent, management this IS the place for you, to get taken advantage of. However, I must say the sales rep Justino IS great, but after that it skids to the very bottom. Tried to buy car from out state and it was the ABSOLUTE WORST experience ever had with any dealer over 30 years of working with dealers across the U.S. FIRST you think you've arrived at the buying price. But wait, then there's all the add-on fees: "Tampa Advantage" $1,995 for exterior coating, interior protection--a tactic used to build back profit from initial lower price you thought you'd be getting! Then lot's of extra fees: taxable fees, non-taxable fees, deal doc fee another $1,198! At other dealers usually around $700. Then, I asked 4-times to see the final sales agreement "build sheet" (showing all the costs). They would never send it to me (I'm out of state buyer). Also, they wanted to charge me a Florida "tag fee" which is for FL buyers and temp license, as out state buyer I don't need that. But they said I HAD to pay it anyway because it's "programmed in their system!" I asked for service dept's buyer pre-inspection sheet showing the rating of car on 100pts of condition -- NOPE, wouldn't show me like other dealers do. We finally arrived at what I thought was the finish line, NOPE! It was to be in my business' asset, so they wanted proof I owned my business --- I'm wiring CASH what business is it of there's! So, I did send proof of business ownership from my state. We're not done, the worst is yet to come. They're sending the final documents to a notary public in my area, they're going to show me the final sales agreement figures with some 20 pages to sign EACH page! NOT DONE YET! Then, they want my FINGERPRINT taken by notary to prove who I am! Bear in mind, they've already rec'd copies of both my state driver's license and an insurance card for the vehicle I'm trying to buy! Hmmm. fingerprint, now why would they want that? What are they going to do with it? How will it be kept secure and out of hands of some fraud scheme? Just doesn't pass the smell test, folks Finally, I asked GM to waive the fingerprinting, NOPE! GM refused, and they lost the sale we'd spent about 2.5 weeks working on (because of all the different pieces of info they kept asking for). Sad for salesmen, Justino, he worked hard on the deal and now he's out of a commission... So, buyer BEWARE, you've been WARNED on how this group operates --- if you like being a "pinata" you'll love the buying experience as they pick your pockets and infringe on your privacy. More

If I didn't have to choose that one star to cunti I would of gave them a zero worst service ever and very of gave them a zero worst service ever and very More

Regrettably have to change my initial assessment. It is now four weeks since I received the new car and gave my old car to the dealership. As of yet, they have not given me the check for the old car. It is now four weeks since I received the new car and gave my old car to the dealership. As of yet, they have not given me the check for the old car. Until now in my life, the value of an old car was always immediately accredited and wrapped into the car loan. Not that one waits 4+ weeks and doesn’t have the money for the old car. Worse yet, I began inquiring for when I would receive check five days ago, and I am being ignored. Don’t even get a reply when I get to check. How disrespectful. More

Change on Previous Offer! When we first purchased the car, we were told that as long as we owned it, they would do valet service. When we bought our first X5, we had many ser When we first purchased the car, we were told that as long as we owned it, they would do valet service. When we bought our first X5, we had many service issues in the shop about five times. I called today for the new X3 we purchased and was told there is now a $35.00 fee, and we are out of the service area—a complete 180 from when they sold us the original two cars. Beware of false claims made by the dealership. More

Friendly, knowledgeable, courteous, finding the best deal for me, just all around a fantastic experience, thank you so much Erick Martinez and Miss Nichole! for me, just all around a fantastic experience, thank you so much Erick Martinez and Miss Nichole! More

Im a returning customer and drove from TN to purchase a vehicle and probably passed dozens of dealerships. It’s clean, organized and a very friendly environment. Tons of options to pick from. vehicle and probably passed dozens of dealerships. It’s clean, organized and a very friendly environment. Tons of options to pick from. More

Ultimate buying experience. Erick M is my go to sales professional for several years now and will be for the foreseeable future. As a Customer Service Manager myself, I really a Erick M is my go to sales professional for several years now and will be for the foreseeable future. As a Customer Service Manager myself, I really appreciate Erick's level of professionalism and attention to detail. I highly recommend going through BMW of Tampa for your next purchase. Smooth transaction as always and a pleasure to do business with. More

no waiting. all issues were dealt with. attitude of employees was above and beyond. will continue to use them for service of my BMW all issues were dealt with. attitude of employees was above and beyond. will continue to use them for service of my BMW More

I own a 2011 BMW 328i and received a recall notification that cited that I need to schedule service at a BMW dealership to have the problem fixed. I contacted BMW of Tampa (formally known as Reeves Motospo that cited that I need to schedule service at a BMW dealership to have the problem fixed. I contacted BMW of Tampa (formally known as Reeves Motosports) to schedule the service on Tuesday, 11 Apr 2023. While there for the service, I also scheduled an oil and oil filter change. The day after (12 Apr 2023), my driver's side front door would not lock or unlock. All other doors functioned normally, just the driver's front door would not work. I contacted the service advisor, Danny Sarmiento, that handled my recall and oil/oil filter change to have this problem corrected. He said that they'd have to run a diagnostic to identify the problem and that it would cost me $275.00. I told him that the door functioned properly prior to their service. However, he still insisted that I'd need to pay the $275.00 diagnostic fee. I then stated that, "It was unacceptable because the door functioned properly before they serviced my vehicle. After about three go rounds with the service representative, Danny Sarmiento, I lost all trust with BMW of Tampa (formally Reeves Motorsports) and finally gave up. If I'm going to have to pay additional money for something that was obviously due to the service they provided, I'll take my business elsewhere. I cannot believe that a business of that size would try to nickel and dime me for an additional $275.00. I hope that other BMW owners see my post and think twice before taking their vehicles to BMW of Tampa (formally Reeves Motorsports), or give their vehicles a more than thorough walkthrough before taking their vehicles home after receiving service there. I am honestly saddened by this experience and still can't believe that this company can't make this right. More

The technology and the skills the employees handling it is amazing. The floor design is perfectly functional. is amazing. The floor design is perfectly functional. More