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BMW of Towson

Towson, MD

4.7
868 Reviews

700 Kenilworth Drive

Towson, MD

21204

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868 Reviews of BMW of Towson

September 18, 2021

Terrance was very helpful. Had a flat tire called and said bring it over. New to dealership everyone was friendly and took my car right away. Car return was clean and ready to get back on the road. Will More

by robl072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
September 16, 2021

Love bMWs and Derrick always treats me right. The service manager gives me great advice. More

by Rothwellsteve7724
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Sep 18, 2021 -

Rothwellsteve7724 responded

Love BMW

September 09, 2021

Professional dealership.with excellent service advisors. The only problem was the cost for changing a front lightbulb. I was charged $359 and when I returned home I researched on iTube and could have done More

by Douglasmisamore
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
September 07, 2021

Always a great experience when you have Mr. Derrick Lewis as your service technician. He always keeps me on the straight and narrow path. Bummer no loaner cars due to convid but I was in and out in a timely More

by myraj223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Sep 08, 2021 -

BMW of Towson responded

Thank you for your great feedback about Derrick. We're so glad you always have 5-star experiences servicing with our BMW Towson team. Thank you for choosing us for your BMW service needs!

September 06, 2021

I have enjoyed solid customer service while buying two vehicles from Tyler Lanham in recent years. Colleagues across the dealership were professional and helpful on each visit. More

by BD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Wells, Tyler Lanham
Sep 08, 2021 -

BMW of Towson responded

We enjoyed reading your feedback, BD! Thank you for your kind words about Tyler. He's truly an asset to our team. Congratulations on your purchase!

September 05, 2021

The service was excellent. My service advisor, Johnathon (Yoni), was superb; he went above and beyond my expectations and dealt with with many anxiety-ridden queries. Very pleasant experience. More

by JoncTowson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon (Yoni)
Sep 08, 2021 -

BMW of Towson responded

Thank you for your great feedback about Yoni. We're so glad to read that he went above and beyond for you. Thank you for choosing BMW of Towson!

September 04, 2021

Our service advisor is knowledgeable, always helpful and courteous. He explains technical issues in easy to understand language and offers alternatives when available. He knows our vehicle. More

by Jfeezer3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Sep 08, 2021 -

BMW of Towson responded

Thank you for your great feedback about Greg! We're glad he makes the service process so easy. We'll always be here for your BMW service needs. Thank you for choosing us!

September 02, 2021

This is a great dealership. The employees are all friendly and the service department is great. They go out of their way to be helpful. More

by wavesurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Sep 08, 2021 -

BMW of Towson responded

We really enjoyed reading your feedback. Thank you so much for taking the time to post your review. We strive to provide exceptional service! We're glad you feel the same. Thanks for choosing BMW of Towson!

August 29, 2021

BMW of Towson always provides excellent service! I recommend them! More

by Lessanepw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Derrick Edwards, Thomas Wolff
Sep 08, 2021 -

BMW of Towson responded

Thank you so much for sharing your kind feedback about our service department! We truly appreciate it!

August 27, 2021

Owen Duffy is fantastic. He found us an amazing car. The princess was quick and effortless. More

by odat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Duffy
Sep 08, 2021 -

BMW of Towson responded

Thank you so much for your feedback. We're glad that Owen was instrumental throughout the buying process. Congratulations on your BMW and thank you for choosing BMW of Towson.

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