BMW of Towson - Service Center

Scheduling and actual oil change service portion was good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even af good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even after I asked the service advisor immediately when I noticed during pickup. Parts department couldn't be bothered to lookup parts I need. Basically, this dealership is not what is used to be. More

Very professional and thorough service representative, explained the warranty coverage and made it simple to understand explained the warranty coverage and made it simple to understand More

Service work was thorough, but was anticipating to be given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. More

Stellar. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. More

My service adviser James was very informative as to the service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he took the time to carefully explain the operation of the vehicle which I greatly appreciated. He certainly represents your dealership in a very positive way. More

Both sales and service are very helpful and professional. Everytime has been a pleasure, fast and courtiest. professional. Everytime has been a pleasure, fast and courtiest. More

Service was very efficient with clear explanation and video of my car's service and performance status. Staff is friendly and attentive. video of my car's service and performance status. Staff is friendly and attentive. More

Excellent service . Quick and efficient as well as wonderful accommodations. I highly recommend for your dealer services ! Quick and efficient as well as wonderful accommodations. I highly recommend for your dealer services ! More

I had a wonderful experience. I received a loaner car for my warranty repair and was done the same day. I received a loaner car for my warranty repair and was done the same day. More

Great customer service, car clean, easy check out, loved my rep, loved video of tires, brakes and car from tech my rep, loved video of tires, brakes and car from tech More