BMW of Towson - Service Center

Chris was efficient and took good care of me while my car was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. T was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. Thank you Chris, I wished you could provide a bigger discount to a loyal customer. More

Chris in the service department has been a delight to work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the rockstars in their detailing shop they helped me clean it completely off. I've been very pleased with the service team at Towson. More

This was my first service experience at BMW of Towson and it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could not have asked for more. Thank you ! More

I love bringing my X5 here for service! Angie helped me with everything I needed and my oil change was completed promptly. Angie helped me with everything I needed and my oil change was completed promptly. More

Great service and communication from beginning to end, and very clear answers and explanations for any questions I had. and very clear answers and explanations for any questions I had. More

The BMW Towson part department really helped me out. I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it f I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it for pick up next afternoon. More

Very efficient. Easy in and out. Decent waiting area with coffee and hot tea but not the degree I am used to. Friendly, professional staff. Easy in and out. Decent waiting area with coffee and hot tea but not the degree I am used to. Friendly, professional staff. More

They did everything they said they were going to do, and they paid for an uber pick me up from the dealership and drop me off at my office and then pick me up when the car was ready. it took a little extr they paid for an uber pick me up from the dealership and drop me off at my office and then pick me up when the car was ready. it took a little extra time but that was because they were short staffed. So I will keep using them. More

Service was meh. Was expecting premium service for a premium charge. The manager did try to fix my issue with the service employee.🤷‍♀️ Was expecting premium service for a premium charge. The manager did try to fix my issue with the service employee.🤷‍♀️ More

Service Advisor Mr. Greg Myers is absolutely wonderful very friendly and helpful........ HE IS GREAT!! I'm very happy with service department as well! A+ Greg Myers is absolutely wonderful very friendly and helpful........ HE IS GREAT!! I'm very happy with service department as well! A+ More