BMW of Towson - Service Center

Third visit to this dealership for service, first two under a covered service agreement and were great. This one was terrible. A day and a half for only an oil change and tire rotation. They may be short under a covered service agreement and were great. This one was terrible. A day and a half for only an oil change and tire rotation. They may be short staffed (counters unstaffed,, people seemed sparse, though employees that were there seemed to be busy), and if so, that’s on management to not schedule appointments when there aren’t employees to actually complete the work in a timely manner. I’d rather have fewer appt choices and know that my appt will actually happen in a reasonable amount of time. Picking up my car was an exercise designed to test patience - why bother having me pay ahead of time online and state what time I”m coming to pick up my car if nothing would actually be ready and no one will be around to actually check me out and bring the car around… I’ll probably look for other options now that I don’t have a service agreement on my car to be honest. More

The entry door was opened promptly at 8 AM and we were guided into the driveway by a very courteous gentleman. We did not have to wait long before we were greeted by Kristina and she took care of our serv guided into the driveway by a very courteous gentleman. We did not have to wait long before we were greeted by Kristina and she took care of our service needs immediately and with a smile. More

I bought a warranty from Towson BMW three years ago for my 428. I, primarily in case anything happens to the roof. It is a hardtop convertible. Anyway, I noticed a problem with one of the strips on the roo my 428. I, primarily in case anything happens to the roof. It is a hardtop convertible. Anyway, I noticed a problem with one of the strips on the roof last week, and called the dealership and they said if I have my car in by 2:30 I should be able to pick it up that evening. I got there, and the gentleman said there’s no way they could do it today because they don’t stock the part, and then he called me and said that he can’t find any record of my warranty, probably because the dealership was sold. So as it stands now, I am $3000 invested in a warranty that doesn’t exist in this dealerships systems. And no one able to fix my issue. So not worth more than one star right now, maybe they’ll fix it. There was one highlight. The lady at the pick up counter was absolutely fantastic. No one could seem to find the keys or find my car, at no fault of hers, and she took control of the situation, and could not have been kind or sweet or more professional. More

Very friendly and professional . job well done. happy to have her as my new dealer job well done. happy to have her as my new dealer More

These guys are the best in the biz! They always go above and beyond. A++ They always go above and beyond. A++ More

What started off as a problem was successfully handled with great care by Rich Strickland. with great care by Rich Strickland. More

Professional and helpful. They understand the need of the customer and work with them accordingly. They understand the need of the customer and work with them accordingly. More

bmw of Towson is easy to find right off the beltway,,and it’s a friendly and clean environment with nice people who oversees everything it’s a friendly and clean environment with nice people who oversees everything More

Quick tire replacement for my car! Car was washed and everything and work was done on schedule as promised! Car was washed and everything and work was done on schedule as promised! More

BMW of Towson always delivers excellent customer service and a friendly environment. Greg, Yoni and Jessica plus Anaya make a great team. They really work well together and make the customer feel important. and a friendly environment. Greg, Yoni and Jessica plus Anaya make a great team. They really work well together and make the customer feel important. Thanks to the entire department. More