BMW of Towson - Service Center

Terrance was professional and pleasant to work with as always. I was able to get a convenient appointment. The service wait area was clean, inviting and stocked with refreshments. My service was done time always. I was able to get a convenient appointment. The service wait area was clean, inviting and stocked with refreshments. My service was done timely. More

This dealership is horrible. My 2016 BMW 430i broke down on a Tuesday and I got it towed to BMW of Towson. The first text message I received, Thursday, before they took a look at My 2016 BMW 430i broke down on a Tuesday and I got it towed to BMW of Towson. The first text message I received, Thursday, before they took a look at my car was an additional $1,000.00 worth of services. Some services they already performed with the last year. Hello people my car broke down, I want to know how much it would cost me to get that fixed before adding on routine maintenance that I don’t need. Insensitive to say the least. So, through text message, I was told it was my fuel tank which was under BMW’s extended warranty. I asked when would the vehicle be ready and the representative said Friday or Monday but she would let me know on Friday. No charge, which was great. I didn’t receive any contact by the representative on Friday. So, I called and the service representative said that the representative was out of the office. The representative checked to see if it was ready and they were waiting for one part that could arrive by 2:30pm. If so, my car would be ready by 5pm. No, further contact on Friday so I assumed it would be Monday. However, the next text message on Monday mapped out another $1,000 of just in case repairs. I passed on the work because it seemed a bit predatory. My wife popped up sick Monday so I picked my car up Tuesday. I check in and a representative radioed for someone to pull my car around. I went to get some water and I stepped out to where they pull the cars around and I see someone drive away in a car that looked like mine. I wasn’t sure because it is a BMW dealership and plenty of similar vehicles. I inquired with the representative and she said she called for the vehicle and nothing else she could do. 10 minutes later; she pops up and said an enterprise representative took my car. So, I’m like someone stole my car. She went and got another representative and he called to figure out what Enterprise took my car. He originally said Hunt Valley, which is about 30 minutes from the dealer and 45 minutes from my house. He said he would give me a lift to the Hunt Valley Enterprise. I opposed that and asked for my car, where I dropped it off. This was during rush hour and I’m not trying to spend an additional hour and 15 minutes to my trip. So, it wasn’t Enterprise of Hunt Valley; it was Enterprise of Towson. The Enterprise representative came back; I expected the vehicle and left. The car’s fuel level only had 8 miles until empty. No, gift card are anything to make it right. The crazy about the car theft is that I had a giant 360 revolver baby seat in the back, a phone holder, air fresheners, and custom floor mats in the vehicle. How would the Enterprise representative mistake my 4 series for an X2? Horrible experience and I’m not going back; I hope BMW of Bel Air is better. I have two BMWs and BMW of Towson will never get another cent from me. More

Greg Myers has always been so wonderful and helpful! The service is always great! The staff is always so courteous and know the answers to complex problems. I am so happy to have a BMW! The service is always great! The staff is always so courteous and know the answers to complex problems. I am so happy to have a BMW! More

It took three days for the part to come. A rental was not available for use. A rental was not available for use. More

I was most impressed with the video feedback of my car assessment. Very thorough. As far as my service rep Derrick, great customer service and he keeps me up to date and well informed assessment. Very thorough. As far as my service rep Derrick, great customer service and he keeps me up to date and well informed More

Yoni was very professional and accommodating with getting me a loaner car while my car was in service. He went the extra mile! I also enjoyed chatting with him, very nice guy! me a loaner car while my car was in service. He went the extra mile! I also enjoyed chatting with him, very nice guy! More

Excellent experience: prompt, efficient, loaner provided, all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas tank that I needed to add gas. More

Had a couple issues with the car, mainly tires and rims that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even se that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even sent a video from the mechanic explaining his findings, very impressive. I lost my wallet that week and didn't have the means to pay the bill. The manager was kind enough to give me special approval to pay it once my credit cards came in the mail. I paid it the next day online. More

I have been bringing my vehicles (3) to BMW of towson for over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable to both me and BMW. This time I can't say the same and I feel very cheated. I came in for an oil change and multipoint inspection. I brought the vehicle in on my own and I made the appointment. When I was there I told the advisor that my battery seems like it's going and most likely will it require a battery. He quoted me a battery and then said the multi-inspection will cover that and I will let you know. I said okay, and then he said there is a brake flush that is required and I said, NO not at this time due to the need for a battery. I said explicitly the only thing I want is an oil change if needed, multi-inspection, and battery if needed. He printed out the long document of things that no one EVER goes over with people, they just point us where to sign. Given I told him what I wanted I didn't feel the need to look it over as I never had an issue in the past. I get a text mid day confirming a battery is needed and it will cost $483+tax. I texted back please replace battery. When I went to pick up the vehicle the total was $850.57. I proceeded to ask how what other charges besides the battery are on there. The service advisor and worse manager came over arguing with me saying there were standard scope things performed. I said I didn't give authorization as I said only things were oil, multi-inspection, and battery. An oil change wasn't due yet and I already have the 3 year plan regardless so that doesn't incur any additional cost. The manager threatened me saying I signed a "legal" document and I must pay despite the fact the service advisor didn't update for what we discussed. I feel this customer service discussion was so inappropriate that I was cheated. I will not bring my car back here knowing how their customer service acted in a totally in appropriate manner of which cost me a relationship that they don't value. They should have proceeded to either take the additional fee off my invoice or at least give a discount due to the miscommunication on their part. Instead they proceed to threaten and treat a customer as a 3rd class citizen. More

The service at BMW Towson was excellent. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. More