BMW of Towson - Service Center

Excellent service by Jonathan (Yoni) of the BMW of Towson service team. Positive, responsive, engaging and very meticulous in describing work needed/completed on my vehicle, Yoni is among the very best custo service team. Positive, responsive, engaging and very meticulous in describing work needed/completed on my vehicle, Yoni is among the very best customer service professionals I've worked with in an industry. More

Felt as if it was all hard core sales for a long term maintenance contract and upselling what really needed to be done for the service. Also, after agreeing to a price for repair, was called back and tol maintenance contract and upselling what really needed to be done for the service. Also, after agreeing to a price for repair, was called back and told it would much more expensive. The long and the short of it is that I had a $183 oil change with wipers replaced that we did not ask to be done. Total loss of trust in your service department. More

I rolled in for a low tire pressure without an appointment. The service person put air in my tires and discovered a screw in one tire. Greg Myers, my Service Technician was prompt in getting me se appointment. The service person put air in my tires and discovered a screw in one tire. Greg Myers, my Service Technician was prompt in getting me set up for a new tire and about two hrs later ( Greg warned me that they were quite busy) the car was ready. I was very pleased with the service and Greg is always very pleasant and professional. He always seems happy to provide the best service. More

Jonathan was great service advisor. I’m from out of town and a transmission light went on while driving to my daughter’s house. I took my car in for analysis. Jonathan explained what wa I’m from out of town and a transmission light went on while driving to my daughter’s house. I took my car in for analysis. Jonathan explained what was wrong and what I need to get repaired. More

Yoni, did a great job, he was very professional and went above and beyond to make sure I got my car serviced but also to give it back to me asap above and beyond to make sure I got my car serviced but also to give it back to me asap More

The team is Knowledgable, attentive, accommodating. Knew I was in good hands. Very easy process. Knew I was in good hands. Very easy process. More

Greg is always pleasant and efficient. Great experience with him as service manager. Car is washed and ready to go right on time. Great experience with him as service manager. Car is washed and ready to go right on time. More

March 31, 2022, Advisor ordered a TCU component for a recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered i recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered it and the TCU was still not in. I made another appointment and the TCU was in but the wiper was not. Now we are in September 2022. I had my money refunded to my card. They unleashed the Doberman Pincher Service Advisor on me. After explaining the history, he showed no emotion and the body language said I don’t care. I had other things that needed attention on my car but I chose not to have BMW of Towson provide me service. I think I will get rid of this car (2017 X3 SUV). I am a teacher and I would or treat students or parents rudely, nw concern for their issues. Why does BMW of Towson have advisors? No one advised me just treated me like I was a problem. More