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BMW of Towson - Service Center
Towson, MD
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of BMW of Towson - Service Center
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September 30, 2021
My service experience with Derrick was timely, thorough and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanat and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanation and provided a visual look underneath the car, which was something that I found very helpful and enlightening. More
by robtwin37
Employees Worked With
Derrick Edwards
September 18, 2021
Terrance was very helpful. Had a flat tire called and said bring it over. New to dealership everyone was friendly and took my car right away. Car return was clean and ready to get back on the road. Will said bring it over. New to dealership everyone was friendly and took my car right away. Car return was clean and ready to get back on the road. Will use them again in the future. More
by robl072
Employees Worked With
Terrence Savoy
September 07, 2021
Always a great experience when you have Mr. Derrick Lewis as your service technician. He always keeps me on the straight and narrow path. Bummer no loaner cars due to convid but I was in and out in a timely as your service technician. He always keeps me on the straight and narrow path. Bummer no loaner cars due to convid but I was in and out in a timely manner so that is always good 😊 More
by myraj223
Employees Worked With
Derrick Edwards
September 05, 2021
The service was excellent. My service advisor, Johnathon (Yoni), was superb; he went above and beyond my expectations and dealt with with many anxiety-ridden queries. Very pleasant experience. (Yoni), was superb; he went above and beyond my expectations and dealt with with many anxiety-ridden queries. Very pleasant experience. More
by JoncTowson
Employees Worked With
Jonathon (Yoni)
August 15, 2021
I have been dealing with the service department of this dealership for about 15 years and have found Derrick Edwards, Terrance Savoy and Richard Strickland to always available to me, to be wonderfully frie dealership for about 15 years and have found Derrick Edwards, Terrance Savoy and Richard Strickland to always available to me, to be wonderfully friendly, and to cheerfully and efficiently solve whatever auto problem I have ever had. Although I once had a problem with the dealership-sponsored "Tires for Life" program, I heartily recommend their service department. P. Raab Christhilf More
by raabchristhilf
Employees Worked With
Richard Strickland, Derrick Edwards, Terrence Savoy
July 29, 2021
Service rep was initially unintentive and I was charged a miscellaneous fee of $42.50 and after inquiring what it was for I was told by cashier it was for shop rags etc. Service rep did not mention this char miscellaneous fee of $42.50 and after inquiring what it was for I was told by cashier it was for shop rags etc. Service rep did not mention this charge. More
by myerswingman
Employees Worked With
Derrick Edwards, Greg Myers
