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BMW of Towson - Service Center

Towson, MD

4.7
379 Reviews

379 Reviews of BMW of Towson - Service Center

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July 21, 2021

Have had my car for a week. No repairs. Still waiting for part. Now they want me to prepay for part n keep changing price. More

by Rubbernuts
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Richard Strickland, Derrick Edwards
Report | Print
July 15, 2021

Best service-Quick easy to drop off and get loaner. Video of car service and review most helpful. They care about what they do-do important these days and not experienced often! More

by Liz Iacone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Jul 16, 2021 -

BMW of Towson responded

Hi Liz! Thank you for sharing your feedback! Our goal is to be transparent when it comes to servicing your BMW. Thank you for trusting BMW of Towson with your vehicle.

July 09, 2021

Greg did awesome job preparing for the visit and during the day of the visit. Can’t ask for better experience! we have the car on time and was excellent experience. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Jul 13, 2021 -

BMW of Towson responded

Thank you so much for taking the time to review your recent service experience. We're so glad to read that Greg exceeded your expectations. Thank you for choosing BMW of Towson for your service needs!

June 19, 2021

Terrence Savoy is the best service writer ever. I always come for service because of Terrence. Always treated well and thd car is always completed as promised. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Report | Print
Jun 22, 2021 -

BMW of Towson responded

Hi John, We are thrilled that you feel this way about Terrence! He's truly an asset to our team. You'll always be in good hands when it comes to servicing your BMW. Thank you for choosing BMW of Towson!

June 11, 2021

Thought that car would at least had a vacuumed and internal wipe of surfaces maybe outside wash but it was raining Has been done in the past More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wolff
Report | Print
Jun 16, 2021 -

BMW of Towson responded

Hi Shane, We are sorry that we did not vacuum/wipe down your vehicle the day you serviced with us. We will make a note of that for future services. We apologize for the inconvenience and we hope you will give us another chance to make your experience 5-stars.

May 17, 2021

Derrick was professional as usual. It was rather quick due to the nature of my issue. I always receive quality workmanship from BMW of Townson. More

by cjmcor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
May 17, 2021 -

BMW of Towson responded

Thank you for your positive feedback. We are so happy to read that Derrick continues making your service experiences with us A+! Thank you for choosing BMW of Towson.

May 15, 2021

Everyone is professional. The place is very clean an organized. The video that they send you after your service is nice to see also. Highly recommend. More

by Jennreda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
May 17, 2021 -

BMW of Towson responded

Thank you very much for taking the time to review your service experience with Greg. We appreciate your feedback on the technician video. Thank you for choosing BMW of Towson for your service needs!

May 05, 2021

Our service advisor was friendly, prompt and informative. He answered all my f our questions and kept up posted on the status of our repairs. More

by Brigit
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
May 07, 2021 -

BMW of Towson responded

Hi Brigit, Thank you for sharing your feedback. We're glad you had a good experience servicing your BMW with Greg.

April 29, 2021

Towson BMW is great they take very good care of my cars and always give mea heads up she something is getting close to seeing service More

by Brucemead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
Report | Print
Apr 30, 2021 -

BMW of Towson responded

Thank you for your trust in our service department! We're glad we could exceed your expectations. Thank you for your feedback and choosing BMW of Towson for your service needs,

April 06, 2021

Good clean and friendly facility the cost was high and not fully explained were prompt in getting loaner car overall happy with service and technican More

by pat.vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
Apr 13, 2021 -

BMW of Towson responded

Hello Pat, Thank you for sharing your feedback. We apologize if there was any miscommunication regarding pricing. Please rest assured that our pricing is very competitive compared to other dealerships in our market. We look forward to servicing your BMW in the future.

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