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BMW of Towson - Service Center
Towson, MD
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of BMW of Towson - Service Center
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January 05, 2021
I arrived 5 min before my scheduled service appointment. I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been seen by an advisor but I was asked for my car keys so that they could move my vehicle for another customer. I finally made it to an advisor named Derrick. He was very apologetic and reported that they were short staffed today. Unfortunately this was my first experience with the service department at BMW of Towson and I was not pleased with the customer service. No one explained to me all of the services that were provided, I was giving my print out and read them for myself. They were not the same services that was discussed with the advisor and I’m not sure why. Because I had already been at the dealership for a few hours I needed to leave to return to work. I will attempt to follow up with Derek regarding the services that were completed. Hopefully next time it will be a better experience. I will continue to work with Derek as he was a really nice and attempted to be as accommodating as possible More
by missydbeck
Employees Worked With
Derrick Edwards
December 15, 2020
Excellent customer service all around. Service work was fantastic and expedient. Great communication and explanation of work needed. Video review of inspection was a great touch! fantastic and expedient. Great communication and explanation of work needed. Video review of inspection was a great touch! More
by RHyatt
Employees Worked With
Mark Myers, Greg Myers
November 26, 2020
Derrick deserves an A+ for his great service. Unfortunately the guy I spoke to on the phone to make my appointment bricked it and my appointment was lost. Fortunately Derrick saved the day and co Unfortunately the guy I spoke to on the phone to make my appointment bricked it and my appointment was lost. Fortunately Derrick saved the day and contracted the wheel guy and arranged for the car to be worked on. He deserves kudos from management for saving the day. Thank you, Derrick! More
by jbalesh
Employees Worked With
Derrick Edwards
November 23, 2020
Wonderful service as always. Very professional, clean, and took precautions which made me feel safe. Greg is personal and friendly and offers honest help and opinions. and took precautions which made me feel safe. Greg is personal and friendly and offers honest help and opinions. More
by alerne13
Employees Worked With
Greg Myers
November 18, 2020
Excellent dealership. I was able to get an appointment quickly, the problem was assessed within a couple of hours and the explanation was concise and thorough. quickly, the problem was assessed within a couple of hours and the explanation was concise and thorough. More
by savasbinder
Employees Worked With
Richard Strickland, Thomas Wolff
October 29, 2020
Convenient to make an appointment for oil change, drop car, notification by text message, view and pay by phone, pickup washed and sanitized car in same day. Excellent job 👍 Thank you. car, notification by text message, view and pay by phone, pickup washed and sanitized car in same day. Excellent job 👍 Thank you. More
by HZ
Employees Worked With
Terrence Savoy, Jacqueline Wells
