BMW of Towson - Service Center

This was probably my 5th visit to this dealership. I was helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other ad helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other advisor at their service center. More

Great service in a difficult time All repairs completed as described, inspection of my 12 year old vehicle was comprehensive. Service representatives were courteous and addressed all c All repairs completed as described, inspection of my 12 year old vehicle was comprehensive. Service representatives were courteous and addressed all concerns. Vehicle was sanitized before being returned to me, very important at this time. More

Open and honest assessment of what my vehicle required for maintenance. Tom was willing to work with me financially for a pretty high cost bundle of work. Good guys at Towson BMW. for maintenance. Tom was willing to work with me financially for a pretty high cost bundle of work. Good guys at Towson BMW. More

I was so appreciative of the service I received today. From picking my car up, to providing constant communication, I was extremely pleased with experience. From picking my car up, to providing constant communication, I was extremely pleased with experience. More

BMW of Towson consistently provides excellent customer service and exceptional vehicle service. From the service advisers to technicians and office personnel, everyone is extremely pleasant and proficient service and exceptional vehicle service. From the service advisers to technicians and office personnel, everyone is extremely pleasant and proficient. More

On Tuesday night while driving home my low tire pressure light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a fu light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a funny sound like I was getting a flat. I called Towson BMW for an appointment to have the tire checked. It was discovered that the tired had a nail in it. Tom Wolf was my service rep. He handled my situation including having the tire replacement which was under warranty since I had just purchased the 4 tires in October 2019. Because the tire had to be ordered a loaner was offered to me. Tom is very professional as a service rep and was very courteous to me and my needs at the time. My service was completed as promised. My overall rating for service, courtesy, time, and professionalism is 10. Thank You More

1/20/2020 Efficient check-in and pick- up service.. Personnel I was in contact with very knowledgeable and good people skills. Loaner available when requeste Efficient check-in and pick- up service.. Personnel I was in contact with very knowledgeable and good people skills. Loaner available when requested. My car was available in a couple of hours which was very helpful. More

Great Service Department. Work was timely, complete, and professional. Was sent detailed report on the service and promptly helped between needs in the parts and service departments. professional. Was sent detailed report on the service and promptly helped between needs in the parts and service departments. More