BMW of Towson - Service Center

I had a great experience doing standard 50000 mile service. It took a little longer than expectred but this was well communicated. service. It took a little longer than expectred but this was well communicated. More

My service adviser Chris was just great- explained everything and was so pleasant. The entire staff was very kind and considerate. everything and was so pleasant. The entire staff was very kind and considerate. More

This dealer is always responsive and helpful. Excellent really! I am happy to recommend them. Excellent really! I am happy to recommend them. More

Worked with Jim as my service advisor. Provided great service and made recommendations as needed! Provided great service and made recommendations as needed! More

Have taken my car in for a sunroof leak 7 times and each time it comes back it is still leaking. They replaced the windshield 3 times and still leaking! They keep putting me in a rental and keep my car fo time it comes back it is still leaking. They replaced the windshield 3 times and still leaking! They keep putting me in a rental and keep my car for weeks and it still is not fixed. Would not recommend to anyone. More

I am very pleased with Towson BMW, my recent service experience was excellent and my service manager, Jim, exceptional. experience was excellent and my service manager, Jim, exceptional. More

Mr Myers was very helpful and knowledgeable about what needed to be fixed on my car. He also suggested I should replace a belt in my car because I was taking a long trip . needed to be fixed on my car. He also suggested I should replace a belt in my car because I was taking a long trip . More

I've been to BMW of Towson for service a few times in the past year. Everyone in the service department is helpful and knowledgeable. The most recent appointment was for a bulb replacement which they did whi past year. Everyone in the service department is helpful and knowledgeable. The most recent appointment was for a bulb replacement which they did while I waited. The service was completed within 90 minutes of my appointment time. I love the videos they send after they diagnose my vehicle. The video explains all the findings and recommended repairs and services More

Great service and prompt response. Great customer service and also good recommendations were provided to better the health of my car. Great customer service and also good recommendations were provided to better the health of my car. More

My car was serviced Sept 8 2023, early morning-loved that option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demean option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demeanor. That. Makes a difference. I had a prior experience at this location when I came in to have a tire replaced due to a nail in the tire. I was told to pull into the service area and someone will come out to you. Well 15-20 minutes no one did. A gentlemen saw me pull up he didnt have a customer at his desk which faced the service area. The other service advisors were with clients, I had to go inside to confirm I was in the right place and I was. I chose this location for convenience. I did a build and purchased my X3 in Suitland, MD. Initially I was looking at Lexus, my husband has one and Annapolis Sheehy gives great customer service. Interesting he initially went to Lexus in Towson and was ignored. Customer service is key. I came back to Towson to see if my first experience wad a fluke or indicative of a larger issue. Greg Myers was awesome Gone are the days of fake customer service. Reviews have real time impact. More