BMW of Towson - Service Center

My car was serviced Sept 8 2023, early morning-loved that option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demean option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demeanor. That. Makes a difference. I had a prior experience at this location when I came in to have a tire replaced due to a nail in the tire. I was told to pull into the service area and someone will come out to you. Well 15-20 minutes no one did. A gentlemen saw me pull up he didnt have a customer at his desk which faced the service area. The other service advisors were with clients, I had to go inside to confirm I was in the right place and I was. I chose this location for convenience. I did a build and purchased my X3 in Suitland, MD. Initially I was looking at Lexus, my husband has one and Annapolis Sheehy gives great customer service. Interesting he initially went to Lexus in Towson and was ignored. Customer service is key. I came back to Towson to see if my first experience wad a fluke or indicative of a larger issue. Greg Myers was awesome Gone are the days of fake customer service. Reviews have real time impact. More

Jessica was perfect. I was kept updated while my M4 was in the shop. The tech even took a few moments to put in my new all weather mats. I was kept updated while my M4 was in the shop. The tech even took a few moments to put in my new all weather mats. More

Professional and personal service in a comfortable environment. Minimal wait time with loaner vehicles available with reservation. environment. Minimal wait time with loaner vehicles available with reservation. More

I had another great experience with the service department at BMW of Towson. Christopher was very professional and accommodating through the process. department at BMW of Towson. Christopher was very professional and accommodating through the process. More

Few dealerships actually care and work with you when servicing your car. I’ve used BMW of Towson a few times so far, and each time has been amazing. Keep up the great work! servicing your car. I’ve used BMW of Towson a few times so far, and each time has been amazing. Keep up the great work! More

I am always treated with courtesy and professionalism. This is the second time Nick has helped me with my service needs. He does a great job. Give Nick a raise. This is the second time Nick has helped me with my service needs. He does a great job. Give Nick a raise. More

My service advisor, James was great! He provided me with quick and professional service and made sure I stayed up to date on my vehicle's service status including any new findings of con He provided me with quick and professional service and made sure I stayed up to date on my vehicle's service status including any new findings of concern. More

i recently visited to have my oil changed and 2 air filters replaced. My price for this work was $1,068. (WOW, cost was crazy) The people were professional and responsive. It took about 1.5 hours to c filters replaced. My price for this work was $1,068. (WOW, cost was crazy) The people were professional and responsive. It took about 1.5 hours to complete work. Unfortunately, their complementary wash and vacuum was not working. Overall, experience was very good, price was crazy. i will have to consider alternatives in the future More

This review is shared between sales and service, as it was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my concerns, and while they could’ve easily taken another route, they chose to listen and provide a quick resolution. A big shout-out to Jim S., John M., and Greg M.! It’s nice to know a business that prioritizes values and professionalism, as it’s far and few between these days. Towson BMW will get future business from me/my family due to how upstanding they are as a team. More

All Staff at BMW Towson are accommodating, friendly & knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquir knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquired 2 vehicles in the last 2 years, so both are under warranty, which the Service Advisor handles very well. Greg M., is my Service Advisor. More