BMW of Tucson - Service Center

Service was excellent and prompt. They made sure I had the loaner car that I needed the loaner car that I needed More

Our service rep, Ryan, always does a professional job. He keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier More

Just had my first service appointment at BMW Tucson. Was greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, an greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, and asked if there was anything I needed checked. My vehicle was serviced in the time frame she promised and she went over the complete inspection in detail. I was also impressed that she's been at that dealership for over 13 years. And with such a such a terrific personality and knowledge base it doesn't surprise me the dealership doesn't want to lose her. More

appointment made by Tyson and kept on time -work done and questions answered nicely I was pleased- i have been a customer for 15 years and questions answered nicely I was pleased- i have been a customer for 15 years More

We love our advisor Ryan! He is the reason we keep coming back to BMW...now that our three year warranty has expired...BMW is more expensive but Ryan makes it worth it. Ellen Spence Our dealershi coming back to BMW...now that our three year warranty has expired...BMW is more expensive but Ryan makes it worth it. Ellen Spence Our dealership/service shop in Burlingame, CA always gave us a free rental car. When you are spending $500+ on a service, a free rental should be provided. More

Took my car for Service and repair. They charged me $275 to fix an issue with steering wheel. I had to come back 2nd time because issue was not fixed. Second time they tried and they could't fix the issue. to fix an issue with steering wheel. I had to come back 2nd time because issue was not fixed. Second time they tried and they could't fix the issue. They said I had to replace the whole steering wheel ($3500.00). I did not get my money back and my car still not fixed. You figured since this is the BMW dealership they know what to fix and what to do... Both times my car was there I had to call the Service Advisor and ask for status and updates on my car, otherwise I wouldn't know. More

Professional and helpful and kindGood guidance in Professional and helpful and kind Good guidance in understanding the policy in the dealership. Competent. Professional and helpful and kind Good guidance in understanding the policy in the dealership. Competent. More

tyson has exceeded expectations and makes sure that all services are to customer satisfaction. I will use him always a point of contact whenever a problem arises services are to customer satisfaction. I will use him always a point of contact whenever a problem arises More

Easy to make an appointment Welcomed On timeGood Easy to make an appointment Welcomed On time Good service Explain every step of the service Good and friendly Easy to make an appointment Welcomed On time Good service Explain every step of the service Good and friendly More