BMW of Turnersville

Having not bought a car since 2010, I must say I clearly remember my salesman (Robert Rose) who was friendly, honest, reliable and gave me peace of mind throughout the entire process. The paperwork process remember my salesman (Robert Rose) who was friendly, honest, reliable and gave me peace of mind throughout the entire process. The paperwork process for both cars purchased was seamless and stress free. The delivery of each car could not have been more professional – Robert took the time to walk me through the different components of each car. I look forward to working with Robert again for my next car purchase in 2014! More

Robert Rose always taking his time to explain the product to me. Making sure I'm totally satisfied. Making me feel very positive about my purchase. Robert receives my highest recommendation. to me. Making sure I'm totally satisfied. Making me feel very positive about my purchase. Robert receives my highest recommendation. More

If you are looking for a great deal, outstanding customer service, then BMW of Turnersville is the place. I live in Maryland And I have never experienced customer service like I did at Turnersville. I drov service, then BMW of Turnersville is the place. I live in Maryland And I have never experienced customer service like I did at Turnersville. I drove almost 200 miles to purchase my car from them. If I had to do it all over again I WOULD for sure. The dealerships that I've experienced just don't value customer service anymore. It's just all about the $$$$ to them. So if you are looking for a BMW.... I suggest you make your way onto the New Jersey Turnpike to Turnersville BMW... Trust me you will be glad you did. Thank You BMW of Turnersville Happy Happy BMW Customer Kia/Maryland Resident More

I came in to get a used vehicle, the service was nice and the price i was willing to pay for a used vehicle i was able to get a 2013. I highly recommend sfopping by and talking to the servjce providers. the price i was willing to pay for a used vehicle i was able to get a 2013. I highly recommend sfopping by and talking to the servjce providers. More

me and my wife had a great experience it was a long day but we got the deal done with the help of Robert Rose.We could call him with any concerns ane he took care of all of them. We will more then likely p but we got the deal done with the help of Robert Rose.We could call him with any concerns ane he took care of all of them. We will more then likely purchase our next BMW from him. More

I have purchased several BMW's through the years, and on every occasion I have consulted with Rob Rose. His level of professionalism and service is exceptional. He always answers my questions and delivers every occasion I have consulted with Rob Rose. His level of professionalism and service is exceptional. He always answers my questions and delivers upon every request. I recommend him to all my friends and family, as he is my BMW go-to-guy!!! More

The level f customer service from the moment I arrived thru several service appointments make this dealership by far my favorite and I have purchased/leased several brands and locations over 20 years. thru several service appointments make this dealership by far my favorite and I have purchased/leased several brands and locations over 20 years. More

I bought a 2006 750Li from this dealer about eight months ago. So far the gaskets went bad and costs me $4,000. The car was sold to be with an airbag problem which costs $1,100 to fix. The transmission gaske ago. So far the gaskets went bad and costs me $4,000. The car was sold to be with an airbag problem which costs $1,100 to fix. The transmission gasket seals went bad and costs me $900 to fix. The transmission went bad and costs $5,000 to fix. When they were fixing my gaskets they kept my car for a month. The car was smoking and I had to bring it in twice to fix the problem. It took them four times to fix a blinker. I am not including service problems because every car needs to be serviced. I would NEVER buy a car from this dealership again. More

I purchased a new vehicle from this dealership in August of 2011. This vehicle was obviously a 'lemon' as it was in the service shop for approximately 15 days in the first two months. Mr. Norton, the Serv of 2011. This vehicle was obviously a 'lemon' as it was in the service shop for approximately 15 days in the first two months. Mr. Norton, the Service Manager (and I use the term Manager loosely in this reference) and his staff are unprofessional and unqualified to repair these vehicles. Mr. Norton had the nerve to tell me that 'I want to fix your vehicle because that is how we make money'. Mr. Norton - that is not something you tell an irrate customer who recently spent $45k on a car to find it in your service shop for a lengthy period of time in the first two months of ownership. The Service writers stink as well. Theodore aka 'Theo' never calls to provide an update of the status of a repair and Mark West calls but doesn't remember calling. They also had a problem duplicating an issue with my vehicle and said that they couldn't duplicate it and that the vehicle is 'performing as it should' and that if I don't pick up my vehicle I will be charged a rental fee for the loaner vehicle. Then I get a call saying that they duplicated the problem and that the vehicle is 'shaking violently'. After all o of this aggravation, I contacted the Penske Automotive Group to resolve the issue. They own this dealership. This by far was the most stressful and aggravating car buying experience I have ever had and will never buy from this dealership again!!! If you look at all of the BMW dealerships in NJ that are rated on this site, this dealership is the lowest and now I know why!!! More

Jason was a pleasure to have as my salesman. He was so respectful and most patient with me, along with being very knowledgeable, as he instructed me on how to use all the new technology of my X3. The othe respectful and most patient with me, along with being very knowledgeable, as he instructed me on how to use all the new technology of my X3. The other salesmen in the showroom congratulated me on my purchase and made me feel right at home. Jordan made signing the finance papers quick and easy with a thorough explanation as I signed each one. I would certainly recommend Jason and BMW of Turnersville to others. More