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BMW of Turnersville
Turnersville, NJ
323 Reviews
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Showing 68 service reviews
March 19, 2024
Took my 2022 M4 Competition in for a leak on the front passenger side. After waiting about an hour or so Joe came over to tell me that I have aftermarket springs on my car and it caused my strut to burst. passenger side. After waiting about an hour or so Joe came over to tell me that I have aftermarket springs on my car and it caused my strut to burst. I stated, thats impossible the springs specs are within the requirements of bmw. Joe also went on to say that we've also found that your car is tuned. I said no my car is not ECU tuned. Joe then states that he's sending pics to bmw and my warranty will most likely be voided. I said why?? That's impossible for springs to cause the struts to burst, it must be a malfunction. I got my husband on the phone and Joe was so rude and disrespectful to him. Every question my husband asked Joe it seem to get him more frustrated and rude. As I was asking questions I also experienced Joe attitude. Seem like Joe was more focused on what he could find that would void my warranty then helping me. That's all he kept talking about was voiding the warranty. Joe then threw his hands up and said " I'm not dealing with this" and walked away. I later found out he went to speak with a manager. When they brought my car out I went to get a second opinion and was told that they didn't torque my tire back to the manufacturer specs which is another safety issue, putting me in danger. As I started to observe my car I noticed a plug hanging under the steering wheel near the pedals. They completely removed the panels under the steering wheel looking for what else they could find to void my warranty and left a plug hanging near the pedals which again is another safety issue. There only concern was what they could find to void my warranty. I have been a customer for over 15 years and this is my 4th bmw. And I must say this type of treatment for a long term customer is something I would never expect. They have lost a dedicated loyal customer and I will never go there again nor recommend them to anyone. This is the worse experience I've had and shame on you bmw of turnersville. The non concern and care was just shocking. You give customer service a bad name especially representing such a big company as BMW. More
by Laditee
Employees Worked With
Glenn Falvey, Joseph Urban, Aimee Bickerdyke, Theo Herrera, Franklin Davila
August 09, 2023
Service department was absolutely awesome! Aimee BickerDyke’s customer service and thoroughness was truly appreciated. The best customer Service ever ! Thank you Mr.Watts Aimee BickerDyke’s customer service and thoroughness was truly appreciated. The best customer Service ever ! Thank you Mr.Watts More
by Edward Watts
Employees Worked With
Aimee Bickerdyke
September 15, 2022
If you want a BMW Turnersville Automall is the place go. Ask for Christian. He is extremely knowledgeable about these cars. He was very patient answering all my questions. I felt no pressure what so ever to Ask for Christian. He is extremely knowledgeable about these cars. He was very patient answering all my questions. I felt no pressure what so ever to have to buy a car. After my purchase, he continued to make sure I loved my car and to let me know that he was there for me if I had any questions. I would definitely recommend seeing Christian if you want a beautiful car and a fabulous experience! 😀 More
by lisademarco68
Employees Worked With
Christian Talamini, Steve Baptist
October 28, 2021
Top notch from Theo & Aimee in serviceTo Tito in parts Top notch from Theo & Aimee in service To Tito in parts up to the top with Paul. Always a pleasure to deal with Top notch from Theo & Aimee in service To Tito in parts up to the top with Paul. Always a pleasure to deal with More
by gmisenegger346@comcast.net
Employees Worked With
Tito, Paul Naegele, Aimee Bickerdyke, Theo Herrera
August 10, 2021
My first experience and my best experience with the Turnersville BMW was AWESOME. IMy service advisor Aimee was very professional, courteous and direct to the point. She made me feel comfortable a Turnersville BMW was AWESOME. IMy service advisor Aimee was very professional, courteous and direct to the point. She made me feel comfortable and relaxed about the issue with my car. She was a Great listener and she confirmed in confidence that she would handle it. She provided a rental for me. This was my first time ever in Turnersville. Every person, I came in contact with, from Service, Sales, Cashier and the Valet service were all helpful, professional and courteous. I have now adopted Turnersville BMW as the company I will bring my services to. More
by Juanita Hooper
Employees Worked With
Tara, Vanessa , Aimee Bickerdyke
July 07, 2021
I had a very pleasant experience with Aimee. She was very professional , pleasant and helpful. I needed an additional headlight she made me aware. I would have wasted te if I had to return for the s very professional , pleasant and helpful. I needed an additional headlight she made me aware. I would have wasted te if I had to return for the second headlight. I appreciate her mild manner as well. More
by Roni59.carter59
Employees Worked With
Aimee Bickerdyke
June 30, 2021
I can’t express enough of how great this dealership is, Theo took care of me and always makes me feel like I am his number one customer! Absolutely the best dealership out there, great people and great ser Theo took care of me and always makes me feel like I am his number one customer! Absolutely the best dealership out there, great people and great service. Also a shout out to Adam! More
by 3284me
Employees Worked With
Adam Feinstein, Steve Baptist, Theo Herrera
June 15, 2021
I always have wonderful experience every time I visit BMW Turnersville. Theo & Frank Davila their been helping for my diagnostic check , maintenance service, repairs, . Recently I just had big repair for my Turnersville. Theo & Frank Davila their been helping for my diagnostic check , maintenance service, repairs, . Recently I just had big repair for my SUV . They very helpful too it’s come pricing for discounted parts and service and there always tried their best to help to accommodate all their customers, to get loaner while my car being repairs . Theo and frank thank you very much for helping me again . I do really appreciate it . More
by Queenie
Employees Worked With
Steve Baptist, Theo Herrera, Franklin Davila
June 07, 2021
Pleasant welcome to BMW OF TURNERSVILLE asking you if they could help with a smile beyond my appointment I was ask if there were had a problem with i stated i had a minor problem getting into the vehicle they could help with a smile beyond my appointment I was ask if there were had a problem with i stated i had a minor problem getting into the vehicle i had use the remote by by tapping a couple times after I got into the car i attempt to start, the car would not start i didn’t know what to do at this point but got upset i followed the instructions my salesman told me in a case emergency, i followed. However this happens again so look at the hand manual which stated frequent happenings may be serious problems. So the next time i said maybe i should go to the dealership and explain it to him this has happen twice I said maybe I am doing something wrong, he checked and said it was Ok he did show me what I may have or not. I ask him maybe the battery i the remote if so i will Buy one. More
by Hotyu345@comcast.net
Employees Worked With
Rob Rose, Aimee Bickerdyke
May 24, 2021
Great service will return have been coming to turnersville for a long time. Received a list of items that need to be repaired. Will be sure to contact you. turnersville for a long time. Received a list of items that need to be repaired. Will be sure to contact you. More
by Libby
Employees Worked With
Killian Leisy
