BMW of Tuscaloosa

Christopher McMillian I had been contemplating replacing my car so I started my search about a month ago. I had no real luck locating my vehicle locally, so I decided to g I had been contemplating replacing my car so I started my search about a month ago. I had no real luck locating my vehicle locally, so I decided to give the internet a try. Working through the Auto Trader online I located the car I was looking for at Townsend BMW. With no reasonable expectations, I sent an email to see if the car was still available. Within an hour I had a call from Christopher McMillian telling me that he still had the car. From this point on Christopher made the whole process comfortable and easy. Christopher was very responsive and informative. We basically did the whole deal over the phone (including my trade-in). I can’t say enough good things about Christopher. He has broken the mold of what I remember of car salesmen. There was no high pressure sales pitch, he was professional and provided me with all the details whether good and bad. The best thing of all he delivered the car to me and picked up my trade-in personally. The car is exactly as he described it and I could not be happier with my purchase. If you are looking for a car and come across Townsend BMW in Tuscaloosa, AL, I highly recommend you ask for Christopher McMillian. He understands client advocacy and will make the whole process of purchasing a car very pleasant. He will see my business again! More

"VIP SERVICE" I wanted to find a Special, Friendly and Comfortable dealership to service my very Special M4. I found that place at Townsend BMW. From my first walk I wanted to find a Special, Friendly and Comfortable dealership to service my very Special M4. I found that place at Townsend BMW. From my first walk in, meeting BJ Bowling for my service write up to having a casual conversation with Tech. Lee Bolwerk, I knew this was the Dealership I wanted to Service my M4. Elizabeth Norwood (Parts) was so kind to show me several accessories I was interested in for myself. Annette Parr (Parts Manager) was an awesome person to meet. She was very kind and generous to me in the Parts Dept. Learning that Annette has been working for Townsend over 35 yrs., told me that she loves her job and is very knowledgeable in her field of work. Trent Witsaman (Parts & Service Director) was a pleasure to meet and get to know. Kevin Garner (Management) was very kind and a nice person to meet. Lee did an excellent job on my Service and he very helpful in explaining the Service I received. The cleaning crew did a great job shining up my new M4. The whole experience was Awesome. More

Great buying experience! Our recent experience buying a car from Christopher McMillian at Townsend BMW was great. We live in the Charlotte, NC area but found a low mileage 32 Our recent experience buying a car from Christopher McMillian at Townsend BMW was great. We live in the Charlotte, NC area but found a low mileage 328i CPO car online with Townsend in Tuscaloosa, Alabama (over 400 miles away). Normally, I would be apprehensive about buying a car this far away but Christopher was great in answering our questions and gave us an honest assessment of the car's condition which was emaculate. We worked the whole deal out over the phone and email, including our trade and financing. Christopher offered to ship the car to us but we decided to make the drive to Tuscaloosa. When we arrived, the car was out front and the condition was exactly as described. Christopher also took the time to takes us on a great test drive and also explained all aspects of the car and the overall BMW experience. The rest of team at Townsend were also very friendly and helpful. It was a great car buying experience and we will definitely make the drive to Tuscaloosa and work with Christopher for our next BMW! Definitely give Christopher a call if you are in the market for a BMW. More

Christopher McMillian I have been looking for a used car for a couple of months now. I've looked online and visited numerous car lots. After deciding on a Nissan Pathfinde I have been looking for a used car for a couple of months now. I've looked online and visited numerous car lots. After deciding on a Nissan Pathfinder , I found one that caught my eye online at Townsend BMW. It is not like me to purchase a used vehicle sight unseen, especially one that would have me travel 250 miles to purchase. After speaking to Christopher I knew this was the car for me. He was Customer service Plus . I can't say enough about how he understood my predicament and put me at ease knowing I would not be disappointed. I love my my car. It was everything he promised and more. He is a top notch client advocate. I would definitely buy another car from him . I have told multiple people about my experience with them and that the drive from Pensacola would be well worth their time . They did not disappoint in anyway. Thanks again Christopher . Sincerely Tawnya Kees More

Exceptional like no other!! A few emails, 60 miles and I have a dream car in less than three days. Patrick, Cory, Michael are very thorough with explaining everything not just s A few emails, 60 miles and I have a dream car in less than three days. Patrick, Cory, Michael are very thorough with explaining everything not just stopping after the ink dries. I left very informed of options, warranties and to top it off after hours number if I needed any guidance. Other dealerships in the are, so called true value, danced around every question I had on their vehicles...not here everything was top notch no hassle easy, easy, easy.... as all car purchases should be. Love my car and love this dealership. If you are looking for a BMW look no further Townsend is the place!! More

Excellent Experience My car buying experience was so easy. I would recommend Townsend to anyone. If anyone is in the market for a BMW, head to Townsend. My car buying experience was so easy. I would recommend Townsend to anyone. If anyone is in the market for a BMW, head to Townsend. More

Good experience Very good experience w/ Christopher and this dealership. Very accomidating. Not a high pressure environment. Easy to talk to and they answered all Very good experience w/ Christopher and this dealership. Very accomidating. Not a high pressure environment. Easy to talk to and they answered all my questions. Would recommend highly to anyone. Thanks! More

Great Deal, Great People After weeks of searching and test driving 550 series, I found the best deal at Townsend BMW. Living in LA, there are tons of BMW on the street especia After weeks of searching and test driving 550 series, I found the best deal at Townsend BMW. Living in LA, there are tons of BMW on the street especially when we drive around Beverly Hills. However, my husband wanted a fully loaded, M package, Executive package black on black which is pretty much the best of the best for the 5 series. We found a 2013 550 with only 5k miles on it. Certified, pre owned, the car was in Excellent condition. I called the dealership and spoke with Michael. He was pretty straightforward, easy to talk to and we closed the deal within minutes with him willing to ship the car to LA from Alabama. We bought it sight unseen feeling extremely confident after reading some rave reviews about the dealership online. He was on top of the process, answering questions via email even after hours and getting us the paperwork extremely fast. His manager Kevin was helpful on things that we needed when Michael wasn't available and was able to assist us on certain things that we needed. We even got a couple of small gifts from Michael. It was nice to have someone go over and beyond and the small things meant a lot to us. More

SO HAPPY with my new car! My car buying experience started with a bunch of anxiety, but I put my trust in MICHAEL MATHEWS to find me something that I would enjoy driving, somet My car buying experience started with a bunch of anxiety, but I put my trust in MICHAEL MATHEWS to find me something that I would enjoy driving, something that would be a good investment and something that would be reliable. I hit a home run at Townsend BMW. Michael was so helpful giving careful consideration to my wants and needs - he asked what I wanted and he made it happen. This was a completely hassle-free transaction for me, and I couldn't be more pleased with my new car! When I started dealing with Michael, my anxiety quickly went away. I would recommend anyone in the market for a new car get in contact with Michael at Townsend BMW. It's a no-brainer. You will be happy. More

Service was so Great we bought 2 in a Month We found Townsend by accident. I had ordered an X5 from another dealer and was having some problems. I showed up at 6 pm at their closing time and the We found Townsend by accident. I had ordered an X5 from another dealer and was having some problems. I showed up at 6 pm at their closing time and the team worked with me for an hour. After reviewing my options, I canceled my order elsewhere and ordered from Townsend - unreal service, attention, and price. It was so good that my wife decided she wanted a 2015 x3 (before my truck ever came in) and we bought her one too. Their attention to the needs of the customer and frequent communication made the process easy. It is a smaller lot, not the overhyped, overpriced corporate feel. They know your name, they know your needs and meet them. Very pleased and will do more business in the future. More