BMW of Tuscaloosa

From the sales to service dept, I couldn’t ask for better! The sales department was very knowledgeable and friendly, making sure my X5 had everything I wanted! Matt, the BMW genious is AMAZING! He exp better! The sales department was very knowledgeable and friendly, making sure my X5 had everything I wanted! Matt, the BMW genious is AMAZING! He explained and walked me through everything my car is capable of. And the service dept… top notch! So thorough, friendly and knowledgeable. Awesome crew at BMW Tuscaloosa!! They will continue to keep my business! More

Hands down the best service department around. Always in good hands with the team at BMW of Tuscaloosa. Always in good hands with the team at BMW of Tuscaloosa. More

We can’t say enough good things about BMW of Tuscaloosa! Jesse Colburn and his team are the real deal! They’re friendly, knowledgeable, and it’s apparent from the get-go they genuinely care about their Jesse Colburn and his team are the real deal! They’re friendly, knowledgeable, and it’s apparent from the get-go they genuinely care about their customers. And here’s the kicker… we even use their service department for our vehicles that aren’t BMWs! That’s how good they are. The attention to detail and customer care is just unmatched. If you’re car shopping or need service, do yourself a favor and go see them. Highly, highly recommend! More

I recently had my vehicle serviced at BMW of Tuscaloosa, and the experience was excellent from start to finish. The service department was professional, efficient, and very attentive to detail. They communi and the experience was excellent from start to finish. The service department was professional, efficient, and very attentive to detail. They communicated clearly about what my car needed, provided upfront pricing, and kept me updated throughout the process. The technicians did a thorough job, and my vehicle was returned clean and running perfectly. I appreciated how organized and timely everything was — no unnecessary delays, and they made the entire process smooth and stress-free. Overall, BMW of Tuscaloosa’s service department delivers top-tier customer service and quality workmanship. I would definitely recommend them to anyone looking for reliable and professional BMW service. More

The service department is Top Notch! Will not take our vehicles anywhere else! Jesse Colburn and Ed Lee go the extra mile along with everyone else! Will not take our vehicles anywhere else! Jesse Colburn and Ed Lee go the extra mile along with everyone else! More

The salesman was one of the best i ever ran across he most definitely showed the the car off as he should have most definitely showed the the car off as he should have More

Horrible New Car Purchase Experience – Complete lack of customer service, communication, or honesty on the part of management. If these are the people BMW has representing them, I doubt I’ll ever buy anoth customer service, communication, or honesty on the part of management. If these are the people BMW has representing them, I doubt I’ll ever buy another one. DO NOT RECOMMEND! More

Don’t Buy Here! !! BMW of Tuscaloosa will not be my choice. I have had the worst experience at this dealership. Within 2 weeks of buying my vehicle, the driver train !! BMW of Tuscaloosa will not be my choice. I have had the worst experience at this dealership. Within 2 weeks of buying my vehicle, the driver train malfunctioned. Soon after that, my air wasn’t functioning. Luckily, my car was still under warranty. As soon as my warranty expired, my computer system connected to the dash is malfunctioning. Oh! I can’t forget the fact that I had to have the hood of my car repainted because it started peeling. Yes, a 2017 BMW paint was chipping away. After being looked at by a trained eye, it was brought to my attention that there were two different paints on the vehicle; a sign that the vehicle may have been damaged/wrecked prior to purchase. This didn’t show up on the Carfax or Autocheck report. Now let’s talk about service. I have ALWAYS had an issue with service even with an appointment. Problems such as: backup, unavailability of a rental when I reserved one or UNCLEANED rental when I did receive one. My most recent encounter with the service department was my absolute last one! I had an appointment; drove down from Huntsville (157 miles, one way) only to be told that service was backed up and asked if I could reschedule (loaner wasn’t available). I did not opt to reschedule because of the distance I had already driven and because I do not live in the area. After that encounter, I asked to speak with the sales manager. He ensured me that they would “work” my vehicle in. I received updates via text, under the impression that my car was being serviced. WRONG!!! Three hours later, I received an update that the system was down and my vehicle couldn’t be serviced. This was entirely a waste of time, money (I had to take off work) and consideration of the customer. In addition, I feel this was a tactic the sales manager used to attempt to appease me as the customer, while supporting the claim that the department was behind which was expressed when I arrived. Needless to say, I’m highly disappointed with BMW of Tuscaloosa. This dealership does not represent the brand well at all. More