After having multiple extremely negative experiences with Tom Williams BMW of Birmingham, my husband and i decided to make the drive to Tuscaloosa to get our 2013 X3 serviced at Townsend instead. We are so thrilled that we did! The warranty on the X3 was about to run out, as the car had approx 49k miles on it, and that was our last scheduled service to be covered by the warranty. We were slightly concerned about the cost of unexpected repairs once the warranty ran out (due to previous experience), so we were casually perusing the lot just to see what was available, but we certainly weren't planning on purchasing another vehicle that day! However, we were quickly and warmly greeted by Ms. Angelique Hughes, who inquired about the reason for our visit and then asked if we would be interested in trading it for a new one...that day! We were a little shocked for a minute, but as soon as Angelique led us on to the showroom floor and pointed to a beautiful 2017 X5 with every option available, both my husband and i fell in love with it immediately. Angelique went out of her way to make us feel like family by showing us all of the car's feautures and patiently answering all of our questions; she was amazing at not only selling the car, but also herself as a very kind hearted and honest person. We described our negative experiences with BMW of Birmingham, and she and others went above and beyond to assure us that we were in much more trustworthy hands. The difference between the two was/is remarkable. Needless to say, we ended up trading in our X3 and purchasing the 2017 X5 that day. Richard gave us a fair appraisal of the X3, Patrick did a fantastic job with financing, and Anna was an exellent BMW genius in terms of setting up the iDrive system in our new X5. Donna in service was also wonderful; although we ended up "moving furniture" (as Angelique excitedly described it-she made the whole process so much fun!) and leaving in the new one, Donna was very friendly and made sure that we were happy with the service performed on the X3 (which we were). We walked in to Townsend feeling leery and uncertain, as our new X5 is our 3rd BMW, and after all of the headaches and frankly unethical business practices we encountered dealing with Tom Williams, we were almost ready to give up on BMW all together. We walked out of Townsend feeling as if we had established real relationships with amazing people who had our best interests in mind, and drove off in a stunning new car that we absolutely love. Please go to Townsend---it's definitely worth the trip!
PS: Although we hadn't planned on buying a new one that day, we had been looking at new X3s and X5s online for about a month prior. Apparently BMW of Birmingham was notified that we were thinking about trading in our X3 and purchasing a new one based on the info we filled out online...well, literally the day after we bought the new X5 from Townsend, Tom Williams had the gall to call and ask if we would like to come in to "discuss options". I proudly informed them that we were not interested, as we decided on the 2017 X5 instead of the X3...and that we'd actually bought it from Townsend the previous day!!!! He grunted, "congrats" and HUNG UP! It was the most gratifying feeling!