BMW of Tuscaloosa

Best service imaginable I knew exactly what I wanted in a vehicle and had searched for months from Miami to Dallas with no luck. Not only did Townsend have what I was seeking I knew exactly what I wanted in a vehicle and had searched for months from Miami to Dallas with no luck. Not only did Townsend have what I was seeking, my sales rep was as helpful, interested, and genuine as anyone could possibly be. He was extremely patient with all my questions and wasn't afraid to ask someone else if he didn't know an answer off the top of his head. And when the deal was ready to close, he came in on his off day to make sure everything went just right. This could not have been a better experience. More

Fantastic Service 5 stars! Arsenio, Anna, Chris, and Todd were well fantastic to work with. I have been more than pleased with their exceptional service, and would re 5 stars! Arsenio, Anna, Chris, and Todd were well fantastic to work with. I have been more than pleased with their exceptional service, and would recommend not only Townsend BMW, but the entire Townsend dealership family, to anyone looking to buy a new car. More

All the confidence in the world with BJ and Patrick This dealership has exceeded ALL my expectations!! I have totally loved my BMW!! BJ takes care of every little situation that comes up with my SUV This dealership has exceeded ALL my expectations!! I have totally loved my BMW!! BJ takes care of every little situation that comes up with my SUV in a timely and professional manner!! Their service is impeccable!! Patrick is also a wonderful salesman that is honest and sincere!! Townsend BMW is so blessed to have these two awesome guys working for them!! More

Superb, Trustworthy I have been looking for a BMW for over 3 years so you can imagine how many dealerships that I have been to! I have to say I saw the car within my pri I have been looking for a BMW for over 3 years so you can imagine how many dealerships that I have been to! I have to say I saw the car within my price range on the internet! I contacted them and Patrick answered all of my questions over the phone and through emails. He supplied me with all of the documents pertaining to the car and was the ONLY dealership to let me know about the $50 deductible on the CPO warranty. I was in a different state and the WHOLE transaction was over the phone and through emails! He not only answered all of the questions, he gave me the best price on the car and arranged for a truck to transport the car to me and the price to transport was just what he gave me an estimate on. If you need a car and your out of state, I would recommend them, they are the BEST EVER! Thank you for all of your help! Bob Ince and Brenda Thompson More

Beyond Impressed I was beyond impress with my salesman effort and professionalism. I'm a woman that is often picky about all things including who I do business with. M I was beyond impress with my salesman effort and professionalism. I'm a woman that is often picky about all things including who I do business with. My salesman Andy made me more than comfortable and his attentiveness will definitely guarantee him a lifetime business relationship with my family. Townsend BMW job well done in bringing on this salesman, he will bring in an abundance of business with his personality and professionalism. More

Wonderful Experience I will admit that I almost didn't bother to go to BMW as I thought once the sales personnel saw my flip flops, jeans and skull t-shirt that they'd be I will admit that I almost didn't bother to go to BMW as I thought once the sales personnel saw my flip flops, jeans and skull t-shirt that they'd be snooty. The entire staff at Townsend BMW far exceeded my expectations. Krystin McClellan, their customer relations staff member, was so sweet. I arrived for my test drive earlier than expected and she kept me entertained until the car was ready. Andy Hague ended up being my salesperson and there are not enough words to describe how amazing he was. Andy was very respectful and patient with my copious amount of questions. He was not a pushy salesman and never showed an ounce of frustration even when I kept him an hour and half past closing time. I work evenings and couldn't arrange for someone to drop me off to pick up my new car so Andy delivered it to me the next day. Todd Holtet handled my financing and was very knowledgeable. Plus he got me a fantastic interest rate. Thanks Todd! This was by far the best car buying experience I've ever had. Mr. Townsend should be very proud of the quality staff he's procured. Townsend BMW has earned themselves a lifetime customer. More

Wonderful Experience Arsenio Eatmon exemplified the best customer service techniques that I have experienced in a very long time. He was patient, kind and honest with me. Arsenio Eatmon exemplified the best customer service techniques that I have experienced in a very long time. He was patient, kind and honest with me. He definitely possesses the knowledge and skills to perform the job. I will recommend him to others, because I would like to see them purchase a car with the same comfort as I did. Satisfaction is not a myth it is guaranteed when you purchase a car from Arsenio at Townsend BMW. More

Excellent experience ! Gold stars for Arsenio Eatmon ! He was very dedicated to his work and determined to get me into my new car. Grace be to God ! Job well done Mr. Eatmo Gold stars for Arsenio Eatmon ! He was very dedicated to his work and determined to get me into my new car. Grace be to God ! Job well done Mr. Eatmon ! More

Outstanding Customer Service I was recently traveling through Tuscaloosa, AL when a rock hit my ac condenser on my new X5 so I took my vehicle to Townsend to have it repaired. Al I was recently traveling through Tuscaloosa, AL when a rock hit my ac condenser on my new X5 so I took my vehicle to Townsend to have it repaired. Although my car was only 10 days old, this wasn't a warranty issue but the GM was able to convince BMW to cover the cost. During the process of having the car repaired, I was able to interact with the most professional and courteous staff that I have ever encountered at a car dealership. Most notable was Donna Barnett, my service advisor. She was outstanding and I would recommend that anyone who visits this dealership ask for her personally. More