BMW of Visalia

As nervous as I was, the staff was very friendly and reassuring. The experience was a bit lengthy. I got there in the morning and did not leave there till after 5pm. I was starving!!! They should pr reassuring. The experience was a bit lengthy. I got there in the morning and did not leave there till after 5pm. I was starving!!! They should provide some snacks along with the water they offer! Atleast I was well hydrated. More

My car buying experience at BMW Visalia was fun and pleasurable due to the friendly,professional atmosphere each staff member showed. Ed Fuentes was the one that made this sale come together doing ever pleasurable due to the friendly,professional atmosphere each staff member showed. Ed Fuentes was the one that made this sale come together doing everything he could possibly do to meet my needs to get me into that one special BMW X3. From the time I talked with Ed on the phone until I met him at the dealership he was very courteous and extremely knowledgeable about the BMW automobile. There was absolutely no pressure, I made my offer, Ed presented it and "WALA" I bought my car!!,no games, no back and forth just a pleasant experience. If your in the market for a new or used BMW or just looking for something to do on a Friday or Saturday go check out the great inventory they have in stock, and while your there ask Ed to give you a tour their new facility, pretty awesome. More

I went in "looking" for a BMW and by the time I was done with the test drive I WANTED that car!! A huge thank you to Ed Fuentes for being so patient with us. Getting us the EXACT deal we were hop was done with the test drive I WANTED that car!! A huge thank you to Ed Fuentes for being so patient with us. Getting us the EXACT deal we were hoping for and for going the extra mile! In the last 22 years of buying cars we have NEVER had a salesperson deliver our car to us...an hour away! Thank you so much....I LOVE MY NEW CAR!! More

Dealer was very helpful in all aspects of sale including, knowledge of vehicle, car handling among others. A great dealership only took 3 hours to finish a DEAL. Thanks knowledge of vehicle, car handling among others. A great dealership only took 3 hours to finish a DEAL. Thanks More

Great salesman and willing to work within our price range. Great deal on the car! Awesome experience. I appreciate that if there was something we wanted done or that needed to be fixed, they did it pro range. Great deal on the car! Awesome experience. I appreciate that if there was something we wanted done or that needed to be fixed, they did it promptly. More

Exceeded my Expectations! I had been going back and forth between a New and Pre-owned. When I decided on pre-owned with certain options, I was told that I would have a hard time finding it. That is w forth between a New and Pre-owned. When I decided on pre-owned with certain options, I was told that I would have a hard time finding it. That is when I came across my car online. I contacted Frank on the phone who gave me all the details about the car. Frank's honesty and professionalism impressed me from the start. I asked him if there was anything at all that a perfectionist would notice on the car. He sent me two photos of tiny little scuffs that were so small and discreet that I could not believe he caught them. Frank was able to arrange for my car to pass the rigorous screening to become a Certified Pre-owned BMW which to me was very important. I made arrangements to come to the dealership to pick up the car. When I arrived, they had detailed my car and had it in the showroom waiting for me. Frank took me for a spin on their test drive route which is more like their own private track near the dealership. The car performed as I knew it would. Then we sat down and Frank took the time to go through the manual with me as the paperwork was prepared. When it was, they had another surprise waiting for me. I had planned to use what I had thought to be great rates from my bank to buy the car. Using BMW financing, Finance Manager Jeremy Barnes was able to beat those rates by 2 points "How would you like to save some more money?" he said and he meant it. The next surprise was Frank insisting on taking me out for lunch at one of his favorite local restaurants. Back at the dealership they had been saving a final surprise for me. "Let us buy your first tank of gas." Vic Surroz personally came to thank me for my business. BMW of Visalia provided top quality customer service throughout the transaction. For a BMW enthusiast having their own "private track" is also a lot of fun. Providing exceptional customer service and competitive pricing, BMW of Visalia is excellent! More

Shayne Roberts was very laid back, and for a moment, I did not think he as a salesperson. He was very low key and offered no pressure at all. We took a test drive, and there came out all of his skills!! H did not think he as a salesperson. He was very low key and offered no pressure at all. We took a test drive, and there came out all of his skills!! He was totally knowledgeable about the car, that I felt that I was in a training class. I mean, I know a little something about BMW 525 series, but MAN... Shayne is a Library of Knowledge. He looked like the fairly ordinary guy, but man, what knowledge!!! Hats off to you Shayne.... WOW!!! Now no Client advisor is any good without some sort of supportive staff. My Hat's off again to the dynamic team that Mike Castro added to the over sale presentation. Being the General Sales Manager, you would think that he would be a stuff shirt, quite the opposite. I have purchased many cars in my life, and this was by far the most painless endeavor that I have ever encountered. Mike took on such a personal approach to the sale, that I thought he was buying the car...... But the topping to the cake, was the bow on my car.... I had never in my wildest dream, think I would see or have that happen to me. These guys making buying a car FUN !!!! I just wanted to say thank you to Mike Castro and Shayne Roberts, the "Dynamic Duo" of BMW of Visalia. More

I can not say enough nice things about this dealership. The 2 gentlemen that we worked with were 2 of the nicest, most helpful people. I don't have one bad thing to say about this dealer, or the people tha The 2 gentlemen that we worked with were 2 of the nicest, most helpful people. I don't have one bad thing to say about this dealer, or the people that work there. They did their best to make it as easy as possible. Shayne Roberts and Mike Costa are genuinely nice people. They went above and beyond to help us find exactly what we were looking for. We couldn't be happier with our choice. Forever a Customer, Jeff & Melissa Lyons More

From the very start of our experience at BMW Visalia was just awesome. When we first arrived we were just looking and the sales team left us alone to look through the cars that they had available. After n just awesome. When we first arrived we were just looking and the sales team left us alone to look through the cars that they had available. After narrowing it down to a couple of BMW's our client advisor Shayne went through all the features both cars had, to help us make a better decision. After test driving and picking the BMW best suited for us we went through a very painless and speedy process of purchasing the 525I. The whole buy experience was a pleasure to go through with no sales pressure what so ever. If you are in the market for a BMW then I highly recommend the Visalia dealership. Ask for Shayne he is an outstanding client advisor that knows the cars inside and out. More

Let me start off by saying that one of my the most undesirable thing I must do in life at times is buy a car.The sales staff at Visalia BMW made it an easy and fun expierience.Ed Fuentes and Vic Sorro undesirable thing I must do in life at times is buy a car.The sales staff at Visalia BMW made it an easy and fun expierience.Ed Fuentes and Vic Sorroz were outstanding they were very helpful and went out of there way to make sure we got everything we were looking for in a quality used BMW. My wife and I left the lot very pleased indead, Ed did what he said he was going to do per our earlier phone conversation that week. We were concerned about buying a used vehicle but Ed came through with an extremly good value. We are very happy and will be buying our future BMWs from BMW OF Visalia. Sincerly David and Kathy Zorra More