BMW of Visalia

I am a in the automotive industry, buying 553 contracts from over 350 "high line" Dealerships in CA, BMW of Visalia being one of them. I have "cut off" Dealers that are not up to the finest standard. Fair from over 350 "high line" Dealerships in CA, BMW of Visalia being one of them. I have "cut off" Dealers that are not up to the finest standard. Fair pricing, direct and honest dialogue with their clients, full disclosure, ethics, to name a few characteristics, are demanded to allow the business relationship to continue with BMW of Visalia and any other Dealership. I maintain client relationship after transaction's complete, mostly, throughout the term of the client's loan. Customers that buy or lease from BMW of Visalia are and stay happy, they buy multiple cars and refer friends and family well after the purchase transaction. I am getting my next BMW @ BMW of Visalia and regret that's not where I leased my current one. I'll make the drive as soon as my lease is up, surely, much to the chagrin of my other BMW stores. I love the service, the prices, and the sincere attention they give to their customer's. Mr. Surroz, my lease is up in July, I look forward to leasing my next BMW from you and your advice prior. Great job BMW of Visalia! More

Absolute worst experience I have ever had in a professional environment in my life. I was planning on purchasing two vehicles from this dealership and had set a final purchase price with the owner professional environment in my life. I was planning on purchasing two vehicles from this dealership and had set a final purchase price with the owner, Vick Surroz. Upon payment, he suddenly increased the price of the purchase beyond an additional 15 thousand dollars and stated that he mistakenly misquoted us and for some reason had forgot about taxes. This was after most documents were signed and we were ready to go out the door. We then spent the next three hours deciding on a final purchase price, after hearing constant apologies from Vick Surroz and stating that he would make things right. Vick Surroz stated many times that it was the best that he could do without losing money. He then suggested we break for lunch before signing the final papers and to come back shortly. After arriving back at the dealership Vick Surroz had sold one of my cars and asked me to leave the store. It is my personal inquisition that Vick Surroz called an interested customer while we were out for lunch and agreed on selling the car at a higher price than what he and I discussed. I am personally disgusted by his demeanor and have regretted merely speaking with him. His financial interests are far more important to him than your personal interests and happiness. Beware of him and his dirty games. I am in the process of filing suit against him and his dealership for negligence, breach of contract and violation of specific performance. I recommend BMW of Fresno or Bakersfield much more than this awful dealership and the belittling owner. More

My mother & I just purchased a BMW from their lot & received by far the best service ever!! Everyone there was genuinely kind & professional!! I definitely recommend BMW of Visalia to all!! Good job & received by far the best service ever!! Everyone there was genuinely kind & professional!! I definitely recommend BMW of Visalia to all!! Good job guys, I'll be back for mine!!! More

I have always hated buying a car. I can't say this anymore. On Monday I purchased a 09 335i. I Love It! I never thought buying a car could be fun. Even when I'm spending almost 40K, I'm happy. My sale anymore. On Monday I purchased a 09 335i. I Love It! I never thought buying a car could be fun. Even when I'm spending almost 40K, I'm happy. My salesman Shayne Roberts, was very knowlegable, helpful and nice. I've been welcomed into the BMW family and so far, I'm loving every minute of it. I'll be sure to write a honest comment if things change in the future as it pertains to Customer service. I'm betting I'll only be more pleased in the future. More

Purchased the all new 2012 3-series BMW for my fiance and she loved it. The car pratically sold itself but the team at BMW in Visalia made it very easy to own one. Shayne Roberts and Mike Castro worked very she loved it. The car pratically sold itself but the team at BMW in Visalia made it very easy to own one. Shayne Roberts and Mike Castro worked very hard to find us the right car we liked and to make it fit our budget. They also work with our busy work schedules and I really appreciated that. I know from this experience that my next car will be another BMW. Thank you! More

My biggest dream has always been to own a brand new BMW, but with my husband's and my bad credit we never thought we were going to be able to fulfill our dream. Let me tell you, Shayne Robert and the har but with my husband's and my bad credit we never thought we were going to be able to fulfill our dream. Let me tell you, Shayne Robert and the hardworking team of BMW of Visalia make dreams come true. My husband and I went to the dealership not expecting much. But from the moment we arraived we wore treated as royalty. Shayne did not care about our credit issues, he gave us the VIP tour of the new 5 series, he took us in a test drive. When we got back to the lot, Shayne and Mike worked for hours to get us the deal we wore looking for. These guys take the customer service to whole different level. If you are looking for a BMW, look no further, go to BMW of Visalia. More

The employees at BMW of Visalia were very helpful, knowledgeable, and friendly as you would expect. They were willing to work with me which really allowed me to have a better experience. I would high knowledgeable, and friendly as you would expect. They were willing to work with me which really allowed me to have a better experience. I would highly recommend this dealership to anyone considering buying a BMW. More

WHEN YOU GO SHOPPING FOR A NEW CAR THE DREADED PART IS DEALING WITH THE SALESMAN. SHAYNE AT VISALIA BMW MADE OUR EXPERIENCE SO PLEASANT. HE WAS NOT PUSHY IN ANY WAY, HE GAVE US TIME TO MAKE OUR DECISION. DEALING WITH THE SALESMAN. SHAYNE AT VISALIA BMW MADE OUR EXPERIENCE SO PLEASANT. HE WAS NOT PUSHY IN ANY WAY, HE GAVE US TIME TO MAKE OUR DECISION. SINCE IT WAS AFTER 5PM WHEN WE PURCHASED OUR VEHICLE HE SCHEDULED A SATURDAY FOR US TO COME IN FOR OUR NEW CAR TO BE DETAILED ON A WEEKEND SO WE WOULDNT HAVE TO TAKE MORE TIME OFF OF WORK. IT WAS A PLEASURE TO BUY FROM VISALIA BMW. More

We had a wonderful experience while at Visalia BMW! Walking onto the lot we were approached by Frank and I immediately liked him! He was helpful in showing us features of the car and very knowledgeable Walking onto the lot we were approached by Frank and I immediately liked him! He was helpful in showing us features of the car and very knowledgeable, as we decided what we really wanted he helped us along in comparing different options. We had an over all wonderful experience. More

As soon as i walked up to the lot Shayne approached me with the utmost respect.BMW of visalia has a great inventory of cars pre-owned or new a very knowledgeable staff they are extremely friendly, best c with the utmost respect.BMW of visalia has a great inventory of cars pre-owned or new a very knowledgeable staff they are extremely friendly, best car dealership costumer service I've ever encountered. A must visit if you are looking to join the bmw family around the valley area! More