BMW of Wesley Chapel - Service Center

Jordan was fantastic. Dealer service always seems costly but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thank but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thanks More

Prompt service, helpful answers to questions asked, Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters. Knowledgeable employees ready to correct your problems. . More

The service is great. After the repair, they noticed a defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am e defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am expecting phone call from him. Thanks for your assistance on the above. More

Your employees are always so helpful and friendly, and they go out of their way to make sure the customers are happy. Thank you! I was there for a few hours so my computer in my car could get updated, and they go out of their way to make sure the customers are happy. Thank you! I was there for a few hours so my computer in my car could get updated, and the wait was not bad—glad you have comfortable furniture in your waiting area😀 More

The entire service team is the best. They are very professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years a professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years and they keep it in top condition. More

Excellent customer service and great service department. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. More

very good attention and very good service Very well satisfied with your attention they were very cordial. the area very comfortable all the staff who attended me all very nice 😊 satisfied with your attention they were very cordial. the area very comfortable all the staff who attended me all very nice 😊 More

Jordan is always awesome. Thanks for always going above and beyond to assist us Jordan. I have been a customer for just under a year but we have been in several times and Jordan has made each visit pleasan and beyond to assist us Jordan. I have been a customer for just under a year but we have been in several times and Jordan has made each visit pleasant and I’ve left feeling confident that all is well. More

As of today I am still waiting on the report showing the programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses to reprogram the car as I had it checked yesterday and everyone believes the programming was not complete. Also I was dropped off while I waited on my car and then they forgot about me so I had to Uber to the dealership only to get there and find issues with my car. The paper floor mat was left inside, my car left sitting there and no service advisor to go over what was done. I didn’t even get an apology for no one coming back to get me. Overall this is the worst BMW which makes sense because they aren’t a fully operating BMW. They are a Mini Cooper store. I also have proof that I had no issues with my car aside from the Cas Module needing to be replaced now everything says it’s malfunctioning. Which makes no sense. I should’ve went to Reeves😡😡😡😡😡😡😡 More

Jordan Rodriguez was my service advisor and he was terrific. He kept me up to date every step of the repairs. The mechanics that worked on my var did an excellent job. They found the issues that Merce terrific. He kept me up to date every step of the repairs. The mechanics that worked on my var did an excellent job. They found the issues that Mercedes Benz of Wesley Chapel obviously incompetent couldn’t seem to find, like a broken motor mount and a bad transmission. the service from Mini/BMW was top notch More