BMW of Wesley Chapel - Service Center

The experience was great. The update provided by service technician and service manager was great and beyond my expectation. The detail explanation was awesome!!! Thank you technician and service manager was great and beyond my expectation. The detail explanation was awesome!!! Thank you More

Incompetence! The entire parts department in conjunction with the inability to communicate with the service department. They had an excuse for everything when all along they did not know what one or the oth with the inability to communicate with the service department. They had an excuse for everything when all along they did not know what one or the other department was doing. More

I miss the Mini service folks. They were always on the ball and very helpful. It seems that they have been replaced with BMW people who are not nearly as friendly (except for Erika) and seemed to be runni ball and very helpful. It seems that they have been replaced with BMW people who are not nearly as friendly (except for Erika) and seemed to be running around like chickens with their heads cut off. I was told that my service would take 45 minutes, but I was there over three hours. Those who gave my Mini a car wash left my magnets on, and one fell off. I had to ask about it to get it back. It was slightly damaged. No one was there to help Erika with a question she had about my bill, so we waited for at least a half hour and finally gave up. A manager was no where to be found. Somebody that could have helped was "upstairs in a meeting" according to another member of the team. Another man who needed some paperwork or something was very frustrated because he was told whatever he needed was ready, but no one was actually ready for him, and he was basically teased as people went in and out of the service area, never really giving him an answer and assuming he would just wait for them. He was extremely frustrated, and the scene did not look good to me as I waited for Erika to deal with whatever was going on with that. They needed a manager or another service person, but Erika was the only one at a register. More

Waited 2 1/2 hours to have an oil change, inspection and have my rear driver taillight repaired. Only to be driving home and being pulled over by an officer because said light was hanging out. When I pull have my rear driver taillight repaired. Only to be driving home and being pulled over by an officer because said light was hanging out. When I pulled over to check was was wrong, I realized that my bumper had been damaged during the repair. I must say the service manager Eric stepped up to take care of the problem the next day. Still waiting to hear what will be done. More

It sucks that this was the only time I service my car there. They have the best service of all BMW I’ve been to. I mean I can go on and on non stop about how good the service is. I don’t remember the adv there. They have the best service of all BMW I’ve been to. I mean I can go on and on non stop about how good the service is. I don’t remember the advisor person who helped me but I remember Cesar samoyoa who gave me a ride to pick up my car. More

Y t t y t t y y u t t y t i i i j i i i j i j. Iiibn iiijj iiijj More

It was very busy with lots of people waiting, looking at cars, and buyers. Still was only there for 2 hours. Thanks again for great service. cars, and buyers. Still was only there for 2 hours. Thanks again for great service. More

I've had great service work done the few times I've been it. The only bad thing is not sure about getting to the build, you need better signage. I was thinking you could take a right into the lot but you ca it. The only bad thing is not sure about getting to the build, you need better signage. I was thinking you could take a right into the lot but you can't you need to go around back and it looks like a driveway behind someone building. More

Over price for repair dropping $1000 for small repair job is a little much. Guess you have to pay for your new building, I drive their to get 1 item fixed then 48 hours later another problem. is a little much. Guess you have to pay for your new building, I drive their to get 1 item fixed then 48 hours later another problem. More

Always great service, friendly people, and car comes back very clean. Have been dealing with them for 6 years on my cars. Always a good experience! very clean. Have been dealing with them for 6 years on my cars. Always a good experience! More