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BMW of West Chester
West Chester, PA
2,966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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April 29, 2023
Ottto BMW sales lady Lauren is very friendly she make you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she li you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she listen to what you want and need in a vehicle that suits you. More
by Miss Goldi Consignment Shop
Employees Worked With
April 27, 2023
After a gap of 25 years, I returned to Otto's to test drive and ultimately buy a new vehicle. Quite simply this was the best car buying experience I've ever had - and not even close. Communications throu drive and ultimately buy a new vehicle. Quite simply this was the best car buying experience I've ever had - and not even close. Communications through the ordering and delivery process were superb, and the purchase and delivery were beyond reproach. Otto's, Justice, and Noel made me feel like I was the only customer at the dealership. The attention to detail is spot on. Couldn't be happier. More
by CROESVAEN
April 25, 2023
I had an absolutely amazing experience working with Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was v Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was very professional throughout from my information gathering, test driving and getting it ready for me to take home. I financed outside the dealership for a lower rate. If you need a BMW car go see Lauren.! More
by Viv
Employees Worked With
April 24, 2023
We have a very positive experience with Otto's BMW. Ian made our purchase experience very pleasant and enjoyable. Both Ian and Cameron also took the extra time to navigate us through the new TECH a Ian made our purchase experience very pleasant and enjoyable. Both Ian and Cameron also took the extra time to navigate us through the new TECH apps on the new vehicle. Thank you, Ian and Cameron! More
by meiphila
April 23, 2023
It was a pleasure working with Kyle Murphy at Otto's BMW. He made our purchase of our 2022 BMW X5 very enjoyable. He went above and beyond our expectations to help us close the deal. Would highly recommend h He made our purchase of our 2022 BMW X5 very enjoyable. He went above and beyond our expectations to help us close the deal. Would highly recommend him as a Client Advisor. Otto's BMW made the delivery process very quick and easy, a high class act in my book. More
by michelle.stauffer75
Employees Worked With
April 22, 2023
Overall great experience. Friendly, accommodating staff, which is refreshing to see in this era of car dealers who do not have to work to make a car sale. Friendly, accommodating staff, which is refreshing to see in this era of car dealers who do not have to work to make a car sale. More
by Rymiller13
Employees Worked With
April 21, 2023
Once again, Melissa Gibson came through with excellent service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to non service and communications. Timely, accurate information, is so vital, when your older car is getting technical work done. Melissa is second to none in responding quickly, and telling it like it is. Hope she stays at Otto's for a long, long, time. More
by snyderdavidp
Employees Worked With
April 21, 2023
We had a positive experience with Scott before when we purchased a 2019 BMW X5 so we returned when we were ready for another. This experience was no different from the last, simple, quick and fun. We ar purchased a 2019 BMW X5 so we returned when we were ready for another. This experience was no different from the last, simple, quick and fun. We are very happy with our new X5, we truly appreciate Scott's knowledge, patience and support during the process. More
by Crkooken
April 20, 2023
Dan is a problem solver and goes the extra mile to make your experience @Otto quite memorable. ie...I wanted to surprise my wife with a new BMW for Mother's Day but I work in NYC. Dan assured me that he c your experience @Otto quite memorable. ie...I wanted to surprise my wife with a new BMW for Mother's Day but I work in NYC. Dan assured me that he can make this event special and he did not disappoint with calls and texts we made happen. The surprise brought my wife Sara to tears of joy. Class Act #Dan'sTheMan #HappyWifeHappyLife More
by Stanley Evans
