BMW of West Chester - Service Center
West Chester, PA
678 Reviews of BMW of West Chester - Service Center
They take good care of you! They go above and beyond to make you a content customer. 10/10 recommend. They go above and beyond to make you a content customer. 10/10 recommend. More
Melissa Gibson was a pleasure to work with, she's welcoming and knowledgeable. The dealership was clean, there were plenty of complementary snacks and beverages available to customers. The wait area welcoming and knowledgeable. The dealership was clean, there were plenty of complementary snacks and beverages available to customers. The wait area was conducive to those who can work remotely while waiting for the service to complete, this is a big plus. I highly appreciate the text updates on the status of the service being performed. I came in for inspection, they even texted me a link to a video of the inspection with the technician narrating the findings. This dealership won my business. More
I have spent many years going to this dealership. In order to get my BMw and mini cooper serviced. The last time I got a vehicle serviced was for my BMW. Based on my previous experiences, I was used In order to get my BMw and mini cooper serviced. The last time I got a vehicle serviced was for my BMW. Based on my previous experiences, I was used to receiving text messages and phone calls from the service advisors. This time I did not even get a text message or a phone call, especially when my car had so many issues with it. I really was contemplating in purchasing another BMW. However, since there was a lack of consideration for me as a customer, I went elsewhere for my new car. I did see my service advisor when I went to pick up my car and she didn't even acknowledge my existence by saying hello. More
I worked with Kyle who was very accommodating through the whole process. The showroom has a welcome atmosphere and has a decent selection on display. whole process. The showroom has a welcome atmosphere and has a decent selection on display. More
Got an appointment easy along with a loaner car. Constant communication about what was being done and when the car was finished, Constant communication about what was being done and when the car was finished, More
I have used Otto’s dealership/ service for many years. Always excellent! I intend to continue our relationship for years to come. Always excellent! I intend to continue our relationship for years to come. More
Wonderful service great sales team. We enjoy the detailed car, fair pricing, and pleasant waiting area. We are well cared for and respected. Love it! We enjoy the detailed car, fair pricing, and pleasant waiting area. We are well cared for and respected. Love it! More
Seem to know their products. Organized, center is well maintained and welcoming to their customers. Organized, center is well maintained and welcoming to their customers. More