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BMW of West Chester - Service Center

West Chester, PA

4.7
678 Reviews

678 Reviews of BMW of West Chester - Service Center

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December 10, 2024

They take good care of you! They go above and beyond to make you a content customer. 10/10 recommend. More

by TRUONGBRIAN.27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Melissa Gibson was a pleasure to work with, she's welcoming and knowledgeable. The dealership was clean, there were plenty of complementary snacks and beverages available to customers. The wait area More

by afcanlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

I have spent many years going to this dealership. In order to get my BMw and mini cooper serviced. The last time I got a vehicle serviced was for my BMW. Based on my previous experiences, I was used More

by AUNKH_OF_MISHRA
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston
December 04, 2024

I worked with Kyle who was very accommodating through the whole process. The showroom has a welcome atmosphere and has a decent selection on display. More

by Highlander-hybrid
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

BMW of West Chester responded

We are truly gratified to hear the showroom was impressive and Kyle was accommodating during your visit! Many thanks from all of us here at BMW of West Chester.

December 03, 2024

Got an appointment easy along with a loaner car. Constant communication about what was being done and when the car was finished, More

by jessicacia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

BMW of West Chester responded

We are gratified to hear you had an easy and communicative experience with us during your visit. Thank you from all of us here at BMW of West Chester!

December 03, 2024

They were very communicative. I received updates as to what was happening when my car was in for service. More

by PETERMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

BMW of West Chester responded

We are gladdened to hear you appreciated the communicative updates our service department provided. Many thanks from all of us here at BMW of West Chester!

December 01, 2024

This is a very friendly place. My car was taken care of in timely manner. More

by LIENG8MARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Dec 02, 2024 -

BMW of West Chester responded

We are delighted to hear you experienced timely and friendly service during your visit. Many thanks from all of us here at BMW of West Chester!

November 30, 2024

I have used Otto’s dealership/ service for many years. Always excellent! I intend to continue our relationship for years to come. More

by KFONION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of West Chester responded

We are truly gratified to hear you have been so pleased with our establishment for all of these years! Many thanks from us here at BMW of West Chester.

November 30, 2024

Wonderful service great sales team. We enjoy the detailed car, fair pricing, and pleasant waiting area. We are well cared for and respected. Love it! More

by HWINGERD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of West Chester responded

We are delighted to hear you felt well cared for and respected during your sales experience. Many thanks from all of us here at BMW of West Chester!

November 30, 2024

Seem to know their products. Organized, center is well maintained and welcoming to their customers. More

by DPB423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of West Chester responded

We are pleased you found our dealer well organized, maintained, and welcoming! Many thanks from all of us here at BMW of West Chester.

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