BMW of West Chester

This is my second car from Scott at Otto's BMW. We have bought many cars over many years from many dealers in many States -- Scott Gately is without question the best Sales Advisor that we have ev We have bought many cars over many years from many dealers in many States -- Scott Gately is without question the best Sales Advisor that we have ever worked with. He has a great personality. He is professional and straight-forward. He is completely knowledgeable about all of the technology. He is also so helpful in handling all of the trade-in and purchasing details. And he has been available to us any time we've contacted him over the past 3 years. Everyone else at Otto's has also been outstanding and their physical setup is very pleasant. More

Outstanding sales team where the customer service is outstanding. Each customer is given unique service suited to their needs. outstanding. Each customer is given unique service suited to their needs. More

Working with Scott to finalize my purchase was extremely simple, relaxed, and easy. I appreciated his candor and the sensible guidance when it came to contactless test drive and making tough decisions like simple, relaxed, and easy. I appreciated his candor and the sensible guidance when it came to contactless test drive and making tough decisions like where to wait while preparing my car for delivery. I also appreciate the special touch of signing the papers in my personalized showroom. I will sing the praises 👏🏾 of Scott and the entire Otto family for many years to come. More

Lauren Synder is the best. She made purchasing my X5 a great experience. She explained every step of the process. I did not have to assume anything. Even after purchasing th She made purchasing my X5 a great experience. She explained every step of the process. I did not have to assume anything. Even after purchasing the car she still checks in to make sure that I’m still enjoying my car and to make sure there is nothing she can help me with.m. I really appreciate the GREAT customer service. More

After enduring 10 months of the used car market and dealers who did not have my best interest in mind it was indeed a relief and a pleasure to purchase a M550i from Otto's. They were quite professional dealers who did not have my best interest in mind it was indeed a relief and a pleasure to purchase a M550i from Otto's. They were quite professional, efficient and honest. Lauren Pierce in particular was OUTSTANDING. She attended to every detail,followed up and made the process easy. I would have no hesitation recommending Otto's and especially Lauren to anyone looking for a new or used vehicle. More

My new X3 buying process with Justice Mogano was terrific! He is very knowledgeable and professional. It was a delightful experience. This is my second time buying from Otto's and I will always reco terrific! He is very knowledgeable and professional. It was a delightful experience. This is my second time buying from Otto's and I will always recommend this BMW dealership and Justice for all your BMW future auto decisions. More

Lauren was great to work with! She made the process easy, she was extremely responsive and yet no pressure. Lauren was great with communicating and made sure everything went smoot She made the process easy, she was extremely responsive and yet no pressure. Lauren was great with communicating and made sure everything went smoothly. Very happy with the car we purchased and both Lauren and Paul who worked with us were so friendly and helpful. More

Lauren is the ABSOLUTE BEST! ! She made my car purchase a very smooth and professional interaction. I will be making all future purchases with her!! I HIGHLY recommend doing busin ! She made my car purchase a very smooth and professional interaction. I will be making all future purchases with her!! I HIGHLY recommend doing business with her. Thanks Lauren!! You are amazing!! More

I couldn't be happier with my new X3 M! Lauren Pierce was extremely friendly and accommodating throughout my sales experience. I will gladly recommend her to any of my family and friends Lauren Pierce was extremely friendly and accommodating throughout my sales experience. I will gladly recommend her to any of my family and friends who are looking to buy a new car in the future. She went above and beyond to make sure I was happy and made the entire process extremely easy and convenient around my schedule. More

My service rep Bill Consenzo kept me informed and made recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! More