BMW of West Chester

Ian was fantastic! We just walked into the showroom unsure of what we actually wanted to buy. We walked out an hour later with a brand new BMW. He made the entire proce We just walked into the showroom unsure of what we actually wanted to buy. We walked out an hour later with a brand new BMW. He made the entire process soo smooth! I have purchased cars in the past but this was (by far) the smoothest & easiest. He also kept us up to date on the delivery and ensured we drove away with everything we needed. I would give Ian a couple more stars if I am not limited to the five. He was just fantastic & super professional. More

Through many cars and leases throughout my lifetime this is the first new car I have ever ordered to be built. The team at Otto's and Scott specifically were great from the first step of configuration and o is the first new car I have ever ordered to be built. The team at Otto's and Scott specifically were great from the first step of configuration and ordering to following the production and to final delivery. The car exceeds my expectations and and more than happy to recommend Scott and the TEAM at Otto"s! More

This is the second car I have purchased from Scott Gatley at Otto’s. He is a true professional who is extremely responsive, knowledgeable and quite funny. He made the process as simple as it could be, and ha at Otto’s. He is a true professional who is extremely responsive, knowledgeable and quite funny. He made the process as simple as it could be, and had everything ready on time for me. With no doubt will I purchase my next car from him. More

Lauren was a pleasure to work with throughout the entire car buying process. I had a very specific set of criteria I was looking for and the Certified 430i xDrive convertible ticked every box. When I though car buying process. I had a very specific set of criteria I was looking for and the Certified 430i xDrive convertible ticked every box. When I thought we were too far apart on the deal, Lauren kept me in the game by encouraging me to give it the old college try. I appreciated Lauren’s flexibility and friendly yet professional approach. I would recommend Otto’s BMW to my friends and family without reservation. Just wish it were in Pittsburgh instead of West Chester. Thanks! More

Outstanding customer service from my initial visit through delivery of the vehicle. In particular Lauren Snyder was attentive and on the ball without being overbearing or pushy. I will definitely go t through delivery of the vehicle. In particular Lauren Snyder was attentive and on the ball without being overbearing or pushy. I will definitely go through her for my future BMW needs. I highly recommend her. More

Great place and people. The salesman we worked with, Kyle Murphy, was very professional and knowledgeable and made us feel comfortable. 100% would come back and recommend to The salesman we worked with, Kyle Murphy, was very professional and knowledgeable and made us feel comfortable. 100% would come back and recommend to others as well. More

Had a real good experience with this dealership, the car I ordered was a year wait (i4 eDrive40), this dealership got in my car within 4 months with all the options I wanted. Ask for Ralph Nofsinger, an ama I ordered was a year wait (i4 eDrive40), this dealership got in my car within 4 months with all the options I wanted. Ask for Ralph Nofsinger, an amazing gentleman who went above and beyond to make it happen. More

As always, Wilmer and Ian were amazing to work with. This is 7th BMW purchased from Otto's, and the service is always exceptional. You always feel as if you are getting the best deal, best service, and This is 7th BMW purchased from Otto's, and the service is always exceptional. You always feel as if you are getting the best deal, best service, and unwavering commitment to your satisfaction. Wilmer and Ian are the best. -Jeff O. More

Otto's BMW Sales Justice Mogano is always a pleasure to deal with. Justice and Otto's are always responsive and courteous. We have dealt with them for over 15 years. BMW is our brand, Otto's and particu deal with. Justice and Otto's are always responsive and courteous. We have dealt with them for over 15 years. BMW is our brand, Otto's and particularly Justice Mogano is who we will continue to buy from for all of our cads. More

Thank you Robert for your exceptional customer service. From the time we arrived you made us feel welcomed and meet all of our needs in our search of 2 vehicles. I will definitely enjoy my new BMW X3 an From the time we arrived you made us feel welcomed and meet all of our needs in our search of 2 vehicles. I will definitely enjoy my new BMW X3 and my husband his new M4. Milthon and Shirley Rodriguez More