BMW of West Chester

Wilmer, Kevin, Ralph, Noel, Kyle, Rob and staff… In a word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present, not matter what challenges arise. This is a dealership and team that is second to none and among the best I’ve ever encountered in any business. Relationships matter from start to finish and beyond. Going the extra mile is instinctively on tap. Earning the business, in the traditional sense, is what matters most. Being a Land Rover customer and loyalist for nearly 25 years, the switch to Otto’s clearly was about 20 years too late. Ralph earned our business in the first 20 mins, notwithstanding our lack of experience with BMW. His highly personable nature, strong knowledge, acute listening skills, patience and extreme kindness, made decision-making easy and flawless. Backed by a highly competent and equally personable leadership team - Wilmer & Kevin - it’s hard to believe this dealership escaped us for so long. Certainly not their fault. I own that mishap due to my own misguided hope that two decades of loyalty would mean something when I was constantly reminded how little it mattered. It’s clear that we’re in the right place now. Noel closed the loop on finishes, extras to protect our investment and the paper work needed to get us on the road expediently, with the utmost of ease and clarity, and the confidence of knowing that nothing was overlooked. The team at Otto’s checks every box and then some. Strong positive relationships, excellence all around, transparency and service with far more than a smile. Rob and Kyle proved over and over again, without ever saying the words - “You made the right decision to come to Otto’s and to switch to BMW.” Implicit in our encounters and explicit in their actions - “We care about you, Our Customer. We’ll work hard to earn and keep your business. We’ll always find solutions that meet your needs and always bring our best effort to each and every interaction.” It’s no surprise that Otto’s is so successful. Leadership, humility and an unrelenting focus on the customer, backed by a staff that, from the time you enter the dealership to the very last car you drive (my impression based on our extraordinary experiences), the customer matters most. Loyalty is a privilege. Otto’s has earned ours! We’re looking forward to our next new vehicle which - although it’s coming 6 years sooner than we had initially planned and 4 months after our first BMW - has everything to do with Otto’s extraordinary service, their top down commitment and our trust! Thank you Otto’s! And a special thanks to Ralph for being you; to Wilmer & Kevin for being such great leaders; and to the team for leaning in on what it means to be committed to excellence in the customer experience! More

I’ve had the pleasure of dealing with Scott for the past six cars that I bought. He is a consummate professional, he knows his marketplace, and he works incredibly hard to create the customer experience tha six cars that I bought. He is a consummate professional, he knows his marketplace, and he works incredibly hard to create the customer experience that a car buyer would want. More

Over the many years, I have purchase numerous cars. Some of the experiences were good, bad and so - so. The first time I met Ian Martin was a few years ago and he was at the front desk. We were a walk Some of the experiences were good, bad and so - so. The first time I met Ian Martin was a few years ago and he was at the front desk. We were a walk in and Ian spent quite a bit of time with us answering our questions and he showed us automobiles. The time was not right for us to make any purchases. Fast forward a few years, we again were a walk in and Ian was at the front desk again and BINGO! the rest is history. He was SO patient with me and very informative and easy going. He delivered exactly what we wanted. Mr Martin really is a top sales professional. Ian is an asset to Otto's BMW. We look forward to our continued relationship. More

I've been to a lot of dealers and bought lots of cars in my 62 years. No nonsense here. This is my second purchase from this dealership. my 62 years. No nonsense here. This is my second purchase from this dealership. More

What a great car buying experience at Otto’s! Ian was wonderful and so patient as we worked through options and questions. Highly recommend Ian-never felt pressured but always supported throughou Ian was wonderful and so patient as we worked through options and questions. Highly recommend Ian-never felt pressured but always supported throughout the process. Love my car! More

Ian and the service team at Otto’s always makes the experience easy and comfortable. Highly recommend working with him. experience easy and comfortable. Highly recommend working with him. More

great person to deal with. Smooth transaction. Was a great experience to buy our BMW Smooth transaction. Was a great experience to buy our BMW More

The best new car buying experience I've ever had! Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly a Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly and in a professional manner. The car was in a beautiful space for delivery and for going through all the information needed to make me feel comfortable in driving out. From start to finish it really was a wonderful experience, Kudos to Otto's, the best dealership! More

I feel very lucky to have worked with Robert Madden. As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reache As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reached out to me to let me know what was available. In the meantime, I also contacted another BMW dealership--but it was Robert who followed up and found exactly what I was looking for. His patience, thoroughness, and willingness to "go the extra mile" made a huge difference when purchasing my car (he also presented me with a myriad of leasing options). Robert's knowledge about my vehicle, and BMW in general, is excellent. Robert made this a wonderful experience! The financial team and management at Otto's is truly top notch--they care about their customers, and I am glad to be counted among them. More

Robert was very approachable and easy to work with. He answered all my questions honestly and I genuinely felt like he appreciated my business. I started off at a different dealership (not BMW), and so He answered all my questions honestly and I genuinely felt like he appreciated my business. I started off at a different dealership (not BMW), and so glad I walked away from the other one. Otto's, and Robert, worked with me and I am very happy with both the car and the entire experience. More