BMW of West Chester

Today I purchased my first BMW! What an amazing experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! More

First off, I would like to thank “Ian Welsh”. It was like , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an ho , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an hour to close the deal including test drive & trade my accord. It was Saturday, the car wasn’t ready so my delivery was scheduled on Monday. I prepared myself to spend at least 2 -3 hrs for paperwork & expecting some random guy from finance convening me to sign up for their promotions. And guess what I walked out with a big smile in HALF AN HOUR. Thank you Otto’s for making the whole process so easy and seamless. I Definitely recommend Otto’s dealership!! Good luck Have fun & drive safe !!!! More

I've known Scott for at least 10 years and it is my 2nd CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. H CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. He is so welcoming and treats our whole family as if we are part of his family! Otto's overall offers quality CPO vehicles and great service. Enjoying my "new" car and all the bells and whistles. Thank you Scott! More

Scott made purchasing our new car a pure pleasure. He listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a build trade with another dealer and we built a beautiful car. Thanks so much for a stressless experience. More

I have been going to Ottos for many years. Just purchased another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make us feel comfortable and feel excellent about our decision. More

I’ve bought 3 cars from Otto’s over the last 12 years or so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in th so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in this latest transaction Brian DiPaulo was fast in response, well informed about the cars and a pleasure to deal with.. More

Brian was courteous and proactive with his initial email communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-n communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-notch experience. Everything from the test drive to the car prep was thorough and seamless. It's clear that Brian and Otto's put the customer first. Thank you! More

Again and again, he listens he’s patient and most importantly, transparent and fair. Many vehicles purchased with scott and many more to come again! No question, call or text scott, he’s the one importantly, transparent and fair. Many vehicles purchased with scott and many more to come again! No question, call or text scott, he’s the one you want! More

Justice Mogano and the Otto's team continue to deliver service which exceeds expectations consistently. Justice arranged for the delivery of a new vehicle for me last week and personally made sure that an service which exceeds expectations consistently. Justice arranged for the delivery of a new vehicle for me last week and personally made sure that any insurance and title issues were completed in time for delivery. More

Justice has been so professional and honest over the past 9 years that I wouldn’t think of buying a car from any other dealership than Otto’s! 9 years that I wouldn’t think of buying a car from any other dealership than Otto’s! More