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BMW of West Chester

West Chester, PA

4.8
2,979 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,979 reviews

August 10, 2021

Today I purchased my first BMW! What an amazing experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! More

by siravo75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

siravo75 responded

Thanks Otto's

Aug 11, 2021 -

BMW of West Chester responded

Fantastic - we are glad that Scott provided the excellent experience we strive for! Enjoy your new BMW!

August 06, 2021

First off, I would like to thank “Ian Welsh”. It was like , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an ho More

by dineshsidd10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Aug 09, 2021 -

BMW of West Chester responded

Outstanding! We are thrilled to hear you were so pleased with the easy and efficient purchase and delivery experience facilitated by Ian W. Many thanks from all of us here at Otto's BMW!

August 06, 2021

I've known Scott for at least 10 years and it is my 2nd CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. H More

by Melissa27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Randall
Aug 09, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience delivered by Scott and thank you again for being a valued and loyal member of the Otto's BMW family.

August 04, 2021

Scott made purchasing our new car a pure pleasure. He listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a More

by Damienmudd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

BMW of West Chester responded

Listening to your needs is the key to our mutual success. It is great to hear Scott was able to help you purchase just the vehicle you were looking for. Thank you for choosing Otto's BMW!

August 04, 2021

I have been going to Ottos for many years. Just purchased another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make More

by Rbecker200274
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience delivered by Scott. Your confidence in your purchase is key to our long term success. Many thanks again from all of us here at Otto's BMW!

August 03, 2021

I’ve bought 3 cars from Otto’s over the last 12 years or so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in th More

by Bbqtodd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo, John Keenan
Aug 04, 2021 -

BMW of West Chester responded

Thank you for your continued loyalty over the past 12 years. We are so pleased to hear Brian was able deliver an informed and efficient purchase for you once again. Many thanks from all of us here at Otto's BMW!

August 02, 2021

Brian was courteous and proactive with his initial email communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-n More

by Michael Henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo
Aug 02, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the service provided by Otto's for your recent purchase. We are delighted to hear you were so pleased with your experience. Many thanks for choosing Otto's BMW!

August 02, 2021

Again and again, he listens he’s patient and most importantly, transparent and fair. Many vehicles purchased with scott and many more to come again! No question, call or text scott, he’s the one More

by Anne’s Happy!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

BMW of West Chester responded

Outstanding! We are thrilled to hear you continue to be so pleased with the assistance delivered by Scott. Many thanks from all of us here at Otto's!

August 01, 2021

Justice Mogano and the Otto's team continue to deliver service which exceeds expectations consistently. Justice arranged for the delivery of a new vehicle for me last week and personally made sure that an More

by Cmcma48831
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

BMW of West Chester responded

We're so pleased to hear Justice was able ensure that all the details were addressed to ensure a smooth delivery for you. Many thanks for choosing Otto's BMW!

July 31, 2021

Justice has been so professional and honest over the past 9 years that I wouldn’t think of buying a car from any other dealership than Otto’s! More

by Hucclberi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

BMW of West Chester responded

Thank you for your loyalty to Justice and the team here at Oto's BMW over the past 9 years. We look forward to many years to come.

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