BMW of West Chester

Great experience...first BMW CPO & Scott was able to get my deal done within the time frame that I needed. Had service work done two weeks later & Frank was awesome as well. my deal done within the time frame that I needed. Had service work done two weeks later & Frank was awesome as well. More

I drove 5.5 hours to negotiate a deal at Otto's trading in my car for a new purchase. Got there at noon and drove off with new car by 6 pm that day. Salesman Ralph Nofsinger was a pleasure dealing with and in my car for a new purchase. Got there at noon and drove off with new car by 6 pm that day. Salesman Ralph Nofsinger was a pleasure dealing with and he jumped thru hurdles getting my deal complete so I could leave that day with my new car. Purchasing a car out of state took extra steps and everyone at Otto's were very professional. Noel Montesano in Financial Services was very helpful also. A first class dealer ! More

Robert was great!!! Was very patient with us as we couldn’t decide among the many awesome car choices. And this was during a time when other dealers had no selection and were pricing over msrp. couldn’t decide among the many awesome car choices. And this was during a time when other dealers had no selection and were pricing over msrp. More

Today I purchased my first BMW! What an amazing experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! More

First off, I would like to thank “Ian Welsh”. It was like , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an ho , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an hour to close the deal including test drive & trade my accord. It was Saturday, the car wasn’t ready so my delivery was scheduled on Monday. I prepared myself to spend at least 2 -3 hrs for paperwork & expecting some random guy from finance convening me to sign up for their promotions. And guess what I walked out with a big smile in HALF AN HOUR. Thank you Otto’s for making the whole process so easy and seamless. I Definitely recommend Otto’s dealership!! Good luck Have fun & drive safe !!!! More

I've known Scott for at least 10 years and it is my 2nd CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. H CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. He is so welcoming and treats our whole family as if we are part of his family! Otto's overall offers quality CPO vehicles and great service. Enjoying my "new" car and all the bells and whistles. Thank you Scott! More

Scott made purchasing our new car a pure pleasure. He listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a build trade with another dealer and we built a beautiful car. Thanks so much for a stressless experience. More

I have been going to Ottos for many years. Just purchased another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make us feel comfortable and feel excellent about our decision. More

I’ve bought 3 cars from Otto’s over the last 12 years or so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in th so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in this latest transaction Brian DiPaulo was fast in response, well informed about the cars and a pleasure to deal with.. More

Brian was courteous and proactive with his initial email communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-n communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-notch experience. Everything from the test drive to the car prep was thorough and seamless. It's clear that Brian and Otto's put the customer first. Thank you! More