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BMW of West Chester

West Chester, PA

4.8
2,982 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,982 reviews

August 16, 2021

Great experience...first BMW CPO & Scott was able to get my deal done within the time frame that I needed. Had service work done two weeks later & Frank was awesome as well. More

by g.l.hicks39
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Randall
Aug 16, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for both Scott and Frank. We're delighted to hear you were so pleased with our sales and service teams here at Otto's BMW!

August 15, 2021

I drove 5.5 hours to negotiate a deal at Otto's trading in my car for a new purchase. Got there at noon and drove off with new car by 6 pm that day. Salesman Ralph Nofsinger was a pleasure dealing with and More

by X2m35i
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Aug 17, 2021 -

BMW of West Chester responded

Thank you for driving so far to see us! We are glad Ralph and the team were able to facilitate the purchase that was right for you!

August 14, 2021

Robert was great!!! Was very patient with us as we couldn’t decide among the many awesome car choices. And this was during a time when other dealers had no selection and were pricing over msrp. More

by tim_specht
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

BMW of West Chester responded

We are so pleased to hear Robert was able provide the purchase experience that suited your needs so well with the selection you desired. Many thanks for choosing Otto's BMW!

August 10, 2021

Today I purchased my first BMW! What an amazing experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted! More

by siravo75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

siravo75 responded

Thanks Otto's

Aug 11, 2021 -

BMW of West Chester responded

Fantastic - we are glad that Scott provided the excellent experience we strive for! Enjoy your new BMW!

August 06, 2021

First off, I would like to thank “Ian Welsh”. It was like , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an ho More

by dineshsidd10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Aug 09, 2021 -

BMW of West Chester responded

Outstanding! We are thrilled to hear you were so pleased with the easy and efficient purchase and delivery experience facilitated by Ian W. Many thanks from all of us here at Otto's BMW!

August 06, 2021

I've known Scott for at least 10 years and it is my 2nd CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. H More

by Melissa27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Randall
Aug 09, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience delivered by Scott and thank you again for being a valued and loyal member of the Otto's BMW family.

August 04, 2021

Scott made purchasing our new car a pure pleasure. He listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a More

by Damienmudd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

BMW of West Chester responded

Listening to your needs is the key to our mutual success. It is great to hear Scott was able to help you purchase just the vehicle you were looking for. Thank you for choosing Otto's BMW!

August 04, 2021

I have been going to Ottos for many years. Just purchased another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make More

by Rbecker200274
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience delivered by Scott. Your confidence in your purchase is key to our long term success. Many thanks again from all of us here at Otto's BMW!

August 03, 2021

I’ve bought 3 cars from Otto’s over the last 12 years or so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in th More

by Bbqtodd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo, John Keenan
Aug 04, 2021 -

BMW of West Chester responded

Thank you for your continued loyalty over the past 12 years. We are so pleased to hear Brian was able deliver an informed and efficient purchase for you once again. Many thanks from all of us here at Otto's BMW!

August 02, 2021

Brian was courteous and proactive with his initial email communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-n More

by Michael Henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo
Aug 02, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the service provided by Otto's for your recent purchase. We are delighted to hear you were so pleased with your experience. Many thanks for choosing Otto's BMW!

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