BMW of West Chester

Scott Gately was very knowledgeable and thorough! Scott made my purchasing experience personable and enjoyable when providing his efficient service! I would highly recommend Scott and Ottos BMW. made my purchasing experience personable and enjoyable when providing his efficient service! I would highly recommend Scott and Ottos BMW. More

Cannot say enough about our experience with Robert. His professional manner and treatment of us was outstanding and excellent in all respects! Robert was courteous and a pleasure to work with on the purch professional manner and treatment of us was outstanding and excellent in all respects! Robert was courteous and a pleasure to work with on the purchase of my first BMW. I am so thrilled with my X3!! Thank you for an easy, pleasant and amazing experience. We will be back again and look forward to working with Robert and the rest of the wonderful Otto's team. More

I love the clean, modern, open atmosphere. Ian answered all our questions, gave us a good deal, Very personable too! definitely returning for next car. all our questions, gave us a good deal, Very personable too! definitely returning for next car. More

The dealership is physically beautiful…a cathedral of automotive excellence.The colleagues stand up in courtesy when a guest enters the showroom….what a great acknowledgment of the potential customer!The automotive excellence.The colleagues stand up in courtesy when a guest enters the showroom….what a great acknowledgment of the potential customer!The service department is spotless and well organized , the advisors courteous and knowledgeable.Ian Welsh is a marvelous and knowledgeable guide to the customer.It is wonderful experience to shop and then buy at OTTO’S. More

We recently leased a new 2021 BMW from Otto's BMW and had the privilege of working with Daniel Stangl our sales professional, Noel Montesano our financial service advisor and Elias Randall our BMW Genius. Fr the privilege of working with Daniel Stangl our sales professional, Noel Montesano our financial service advisor and Elias Randall our BMW Genius. From the moment I entered the dealership to the day of delivery, I was treated in a professional and caring manner. I have another BMW Dealership closer to my home but decided to lease my vehicle at Ottto's due to the tremendous knowledge and service provided to me. I would highly recommend this team for your next purchase or lease. I am very proud to have the Otto's emblem on my new BMW. More

Excellent seller Ian Martin definitely recommend was fast and easy . Im very happy whit my M235i Excellent job in the finance dept too thanks guys and easy . Im very happy whit my M235i Excellent job in the finance dept too thanks guys More

Lauren was amazing!!!!! The group bent over backwards to make sure everything went smoothly... I forgot my exciting registration card when I went to pickup car and they still found a way to make it work. make sure everything went smoothly... I forgot my exciting registration card when I went to pickup car and they still found a way to make it work. They also paid a very fair price for my car way better than the Maserati dealer I bought from. Would recommend Lauren and will definitely use her again. Jodie N More

Justice is extremely knowledgeable and professional. He made the entire car buying process seamlessly smooth from the beginning. We arrived at the dealership with a few forms to sign and was in our new car made the entire car buying process seamlessly smooth from the beginning. We arrived at the dealership with a few forms to sign and was in our new car within 30 minutes. More

We recently purchased a certified preowned 2018 BMW X3. We were extremely satisfied with our buying experience at Otto’s BMW. Our client advisor, Robert Madden, was excellent. He was not only very professi We were extremely satisfied with our buying experience at Otto’s BMW. Our client advisor, Robert Madden, was excellent. He was not only very professional but also very knowledgeable and helpful. I would highly recommend this dealership to family and friends. More

Let me start by saying that Scott has made me a believer that the car leasing process can be transparent, efficient, and enjoyable. I was coming close to the end of my 2018 X5 lease and I was fearing the that the car leasing process can be transparent, efficient, and enjoyable. I was coming close to the end of my 2018 X5 lease and I was fearing the moment when I needed to deal with sales people. I “met” Scott through email when I made an inquiry online and I have to say that I’ve been incredibly impressed with him every step of the way. There were no last minute surprises or hidden agendas and it is truly the first time that I’ve done the whole leasing process remotely either by email or phone….and this includes the process of ordering the X5 with exactly what I wanted. Additionally, he made sure that the day that I picked up my X5 was a special day! The car was waiting for me in a glass room with a personalized letter in a podium next to it. Of special note, I was there with my 7 y/o son and he made him feel extra special as well by gifting him toy BMW car models - super nice touch! The process to turn in my old X5 was so amazingly simple. One of his colleagues came out to inspect my car and the process was completed within a matter of minutes. In summary, if you are hesitant about car buying or leasing experience, go ahead and trust Scott!!! He will help you trust the process again! More