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BMW of West Chester
West Chester, PA
2,966 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,966 reviews
March 07, 2021
We've used Otto's for our last two BMWs and have had a great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and i great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and informative regarding our options. We highly recommend both. More
by Jim Connelly
Employees Worked With
March 04, 2021
It was a pleasure dealing with Justice and Otto's BMW. Handled everything professionally and made the whole process enjoyable. Definitely worth the trip. Great purchase experience. Thanks again! Handled everything professionally and made the whole process enjoyable. Definitely worth the trip. Great purchase experience. Thanks again! More
by Hoatsy
Employees Worked With
March 04, 2021
I had THE BEST buying experience in a long time.. Scott made this happen and I will be purchasing again from him ! 10 stars if I could... made this happen and I will be purchasing again from him ! 10 stars if I could... More
by Crazycubano
Employees Worked With
March 03, 2021
Phenomenal experience from start to finish! Mohammad is a true pro - from the very beginning he made me feel comfortable and provided incredibly helpful insight at each step of the process. If you're in the true pro - from the very beginning he made me feel comfortable and provided incredibly helpful insight at each step of the process. If you're in the market for a car, I could not recommend him more - thanks again Mohammad! More
by Paul
Employees Worked With
Mohammad Elnaboulsi
March 01, 2021
Mohammad was a pleasure to work with from beginning-to-end and always kept is involved on the status - I fully recommend both Mohammad & Otto's! beginning-to-end and always kept is involved on the status - I fully recommend both Mohammad & Otto's! More
by joe.steinrock
Employees Worked With
Mohammad Elnaboulsi
February 27, 2021
Robert was excellent in helping us find the right car for us. Very Knowledgeable about the product and process. Thanks again for all of your help! us. Very Knowledgeable about the product and process. Thanks again for all of your help! More
by mrodia404
Employees Worked With
February 22, 2021
I was referred by my Lexus salesperson. Justice did a fantastic job! He was knowledgeable, responsive, and a true professional. I plan to be back! fantastic job! He was knowledgeable, responsive, and a true professional. I plan to be back! More
by Jay.tschantz
February 17, 2021
By far the easiest car buying experience. Thanks to Ian Welsh. They made it so easy we flew from NC to West Chester to pick up my wife’s new SUV. Welsh. They made it so easy we flew from NC to West Chester to pick up my wife’s new SUV. More
by motor29
Employees Worked With
Ian Welsh
February 16, 2021
The dealership clearly puts the customer experience as no. 1 priority. You feel it in everyone interact with. The buying process was painless and price seemed fair. Based on previous experience, servic no. 1 priority. You feel it in everyone interact with. The buying process was painless and price seemed fair. Based on previous experience, service is also first class. Justice is a pleasure to work with - this is the third car I bought from him, and hopefully these will be many more in the future. More
by schiffpl
Employees Worked With
February 14, 2021
Robert Madden and everyone at Otto's BMW made our purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. More
by Jeff
Employees Worked With
