Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
384 Reviews
4.8

384 Reviews

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384 Reviews of Melissa Gibson

March 06, 2026

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Employee Rating

Heather is amazing. Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars More

by Williamatlee19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 05, 2026

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As always, professional, friendly, and efficient. I especially appreciate how clean my car was after the service. More

by ROBERT.FULLERTON
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 03, 2026

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It was a Pleasant service experiance. Looking to do more service in the future. Thank you More

by Alex R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2026

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Took me in at scheduled time, escorted me to waiting area. Work promised was completed within a reasonable timeframe More

by JOBERG49
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 02, 2026

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We had to come back twice for the same issue with the cabin heat. That's it. More

by wayne.e.shaw
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 01, 2026

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Easy and timely. I was informed of the progress and work was completed in a timely manner. More

by WERGOLFERS
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 27, 2026

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An appointment was scheduled in a timely manner. It was easy to get through to an advisor. More

by LSHARPERRENNIE
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 25, 2026

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Employee Rating

Informative and transparent about the service provided. They provide updates on request and the video by the technician reviewing the car is awesome. More

by MIKE.ALTHOUSE
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 24, 2026

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My experience has been very good. Melissa has been a very helpful and professional support person for me. Several years ago, I had some issues with the Parts Department, but not latel More

by JOHN_PETERSON
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 24, 2026

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Employee Rating

Always a good experience. Melissa knew I was waiting, needed to get to work, and went out of her way to keep things moving to get me on my way including a car wash. More

by Jeffbgood44
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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