BMW of West Chester

Robert Madden and everyone at Otto's BMW made our purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. purchasing experience the best we've ever had. Every inquiry was answered promptly, expectations were always met and often exceeded. More

Brian was amazing! He is very friendly and made the process of buying a great experience. I will recommend him to my friends and family. process of buying a great experience. I will recommend him to my friends and family. More

By far the most seamless process of buying a car, highly recommend giving them the opportunity for your next car buying experience! Paperwork and picking up the vehicle were a breeze, probably consuming an recommend giving them the opportunity for your next car buying experience! Paperwork and picking up the vehicle were a breeze, probably consuming an hour of time, thanks again. More

Evan was extremely knowledgeable and helpful. He worked Evan was extremely knowledgeable and helpful. He worked around my schedule and has been available to provide assistance 24/7 The dealership its Evan was extremely knowledgeable and helpful. He worked around my schedule and has been available to provide assistance 24/7 The dealership itself was very clean and friendly. I was greeted immediately as I entered the building and offered refreshments etc. More

Fantastic service and treated us very well especially with us traveling from several states away to pick up the car. No surprises when we completed the paperwork. Thanks so much Ian and Otts! with us traveling from several states away to pick up the car. No surprises when we completed the paperwork. Thanks so much Ian and Otts! More

My wife and I love working with Ian. He is professional, knowledgeable and easy to talk to. I will refer anyone I know looking for an amazing car and car-buying experience to him! knowledgeable and easy to talk to. I will refer anyone I know looking for an amazing car and car-buying experience to him! More

This dealership was very to the point and very welcoming. They helped us quickly and sufficiently. They sold us the best car and definitely recommend buying from this dealership!! They helped us quickly and sufficiently. They sold us the best car and definitely recommend buying from this dealership!! More

From the beginning, all the way to the drive off the lot, Robert Madden was professional, courteous and thorough, and made my purchase experience seamless. He then had me work with Noel from finance, who was Robert Madden was professional, courteous and thorough, and made my purchase experience seamless. He then had me work with Noel from finance, who was just as personable and knowledgeable, and between the two, they took all the angst out of purchasing a new car. More

Jay was awesome to work with. Has his own personal journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. More

Shoutout to Mohammad for making the deal happen. Everything done via phone/email. Came in, finalize paperwork, walked around the car with Mohammad and off I went. Such an easy and effortless process Everything done via phone/email. Came in, finalize paperwork, walked around the car with Mohammad and off I went. Such an easy and effortless process of leasing my new car More