BMW of West Chester

Excellent Customer service from start to finish by Scott and OTTO as a whole. Made the whole experience pleasant and we are very happy with our first BMW purchase! Dont think twice, go with Otto, ask for Sc and OTTO as a whole. Made the whole experience pleasant and we are very happy with our first BMW purchase! Dont think twice, go with Otto, ask for Scott. Scott, Thank you again for your great customer service! You helped us make our dream of owning a new BMW X5 a reality. Thru your responsiveness, attention-to-detail and communication, we could see that you truly love what you do and that you really care about serving your clients instead of just making another sale. We want to thank you for that and making the whole experience very enjoyable for us. Also thank you Elias(Genius team) for patiently walking us through the amazing features. More

Justice Mogano is the Best! Just picke dup a 2021 X5 M50i with the Dynamic Handling package. A Swiss army knife of SUV's. Justice and Otto's made the whole process super easy and no hassle. I have a BMW Deal with the Dynamic Handling package. A Swiss army knife of SUV's. Justice and Otto's made the whole process super easy and no hassle. I have a BMW Dealer within a 10 minute drive but choose to drive 30 minutes to Otto's BMW. it makes all the difference. Always great service and numbers. I will def use Otto's again! More

Mohammad was seriously THE BEST car salesman I have ever dealt with! I have terrible anxiety when it comes to looking at cars because the salesmen are always so pushy and I don’t do well with that but Moham dealt with! I have terrible anxiety when it comes to looking at cars because the salesmen are always so pushy and I don’t do well with that but Mohammad was very easy going and did not push us at all. He was very knowledgeable and told us the differences between each car we were looking at. I highly recommend Mohammad when looking for your next car at Otto’s BMW.😊 More

Extremely pleased with my third BMW, a new 2020 BMW 330i from Otto's BMW in West Chester, Pa. Ian Martin is an OUTSTANDING BMW REPRESENTATIVE and, in fact, Ian is the reason I depend on Otto's to offer a n from Otto's BMW in West Chester, Pa. Ian Martin is an OUTSTANDING BMW REPRESENTATIVE and, in fact, Ian is the reason I depend on Otto's to offer a new car experience which is customer-focused, honest, and very comfortable. Love BMW, Ian Martin, and Ottos! More

Scott and the entire team at Otto's are outstanding. That is why we have been buying cars there for more than 10 years. They have an efficient, safe and extremely professional process in place. What a great is why we have been buying cars there for more than 10 years. They have an efficient, safe and extremely professional process in place. What a great experience! More

2020 BMW 530i my third vehicle from Otto's, and my second working with Scott Gately. Scott is extremely knowledgeable about the vehicles, listens to his buyers and works for them to get them the car they wa working with Scott Gately. Scott is extremely knowledgeable about the vehicles, listens to his buyers and works for them to get them the car they want for a fair price. Couldn't recommend Scott enough to anyone looking for a BMW. More

Scott was the best ! We called from an online advertisement and he was super professional, efficient and a total pleasure to work with😀. I will definitely be back when it is time to purchase an advertisement and he was super professional, efficient and a total pleasure to work with😀. I will definitely be back when it is time to purchase another BMW. More

I just got my brand new 2021 BMW X 3 from Ian Martin from Otto's BMW and I love it! They went above and beyond to make sure I was completely satisfied from the beginning to the end. Ian even came in on his d Otto's BMW and I love it! They went above and beyond to make sure I was completely satisfied from the beginning to the end. Ian even came in on his day off to let us take the car home early. Noel was excellent as well with the finance closing. We really appreciate it! I highly recommend this dealership to anyone looking. I will be going there for all my services to come. Thank you Ian and Noel. More

This is the 3rd BMW I purchased from Otto’s and the service gets better every year. I have had the same sales rep for all 3 transactions and Scott is very knowledge about BMW vehicles and very profess service gets better every year. I have had the same sales rep for all 3 transactions and Scott is very knowledge about BMW vehicles and very professional. I drive 45 minutes to get Otto’s for sales and service. I have a local dealership 20 minutes from my home and it Is well the extra drive to Otto’s. Go to Otto’s, you will not be disappointed. More

Excellent buying experience. I recently bought a Lexus for my wife and had a nightmare of an experience- 3 hours to get processed and high pressure sales ad ons. Scott understood what my parameters were t for my wife and had a nightmare of an experience- 3 hours to get processed and high pressure sales ad ons. Scott understood what my parameters were to get in a new automobile and was flexible in putting a fair deal together. The customer service across the board at Otto’s is superior. On one visit when Scott was taking care of another customer, he sent over an assistant to answer my questions and to show me the vehicle I eventually leased. I would recommend Otto’s and Scott Gaitly to any of my friends and family. Well done. More