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BMW of West Chester

West Chester, PA

4.8
3,101 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,101 reviews

April 12, 2021

Best car dealership experience I have had for a vehicle purchase. A true superior BMW experience! Everything was coordinated by one primary contact, who went out of his way to accommodate my schedule and s More

by Oliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Apr 13, 2021 -

BMW of West Chester responded

We are delighted to hear Ian W coordinated your purchase in a way that accommodated your specific needs so well. Many thanks from all of us here at Otto's BMW!

April 12, 2021

This is our 3rd car purchased from Ian M at Ottos. They are great to work with and make the entire process an enjoyable experience. Ian and the team are very knowledgeable and personable. More

by Mayap4
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

BMW of West Chester responded

We are so pleased to hear you have continued to enjoy working with Ian M and our team. Thank you for being loyal members of the Otto's BMW family.

April 11, 2021

This was our first experience with Otto's BMW. Brian was attentive, and easy to work with. He made it convenient and easy to do business. Very pleased with the outcome. More

by karen.riddick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo, Elias Randall
Apr 12, 2021 -

BMW of West Chester responded

Making it easy and convenient for you is always our goal. We're delighted to hear Brian was able to assist you so effectively. Many thanks for choosing Otto's BMW!

April 08, 2021

Very pleased with our experience with Ottos BMW. We have been a customer since 2004 and they have always exceeded our expectations, thanks for a great car and continued spectacular service! More

by whough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lauren Snyder
Apr 09, 2021 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with your experience. Thank you for being valued members of the Otto's BMW family.

April 06, 2021

Scott's professionalism was fantastic for 2019 X6 we purchased. He has done everything right since the first call we had and driving 2 hours to the dealership from NY was well worth it. Every detail he More

by Caglaruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Randall
Apr 07, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for the experience delivered by Scott on your X6 purchase. We're delighted to hear the distance you travelled was so worthwhile. Many thanks again from all of us here at Otto's BMW!

April 06, 2021

SECOND TO NONE! I have been a BMW customer all over the world- to include Germany, Australia, and Hawaii- and the services provided by Otto's are absolutely outstanding in every department, EVERY TIME. More

by pamkelley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy (5 Stars+), Ian Welsh, Joe Izzi
Apr 07, 2021 -

BMW of West Chester responded

Thank you for your wonderful compliments for Ian W for his assistance with your recent purchase. We are truly gratified to hear you have continued to be so pleased with the team here at Otto's BMW.

April 06, 2021

This was our first experience buying from Otto's BMW. The whole process was smooth. Brian was extremely attentive and efficient in coordinating the purchase including taking care of some post-purchase issues More

by Sujoy Das
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPaolo
Apr 06, 2021 -

BMW of West Chester responded

We are truly gratified to hear Brian made your first BMW purchase experience smooth and efficient. Welcome to the Otto's BMW family!

April 04, 2021

Ian was extremely professional and super easy to work with. In addition, he was very responsive and made our buying experience effortless. I'd recommend both him and Otto's to anyone interested in purc More

by Chris C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

BMW of West Chester responded

Thank you for your complimentary words for the assistance delivered by Ian M on your recent purchase from all of us here at Otto's BMW!

April 01, 2021

Brian’s no pressure attitude and straightforwardness created an efficient and successful car buying experience. No matter if it was financial details or car specifications Brian was there to assist and More

by Zach B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Montesano, Brian DiPaolo
Apr 01, 2021 -

BMW of West Chester responded

It is truly a team effort here at Otto's BMW. Thank you for your exemplary compliments for both Brian D and Noel for their effective assistance to you. Enjoy the spring driving season in your BMW!

March 31, 2021

Ian made the transition from my old car pretty seamless. I'm pretty busy & he was able to get me in the 2021 m850i in just one visit. This is the second car I purchased here in less than five years. I dont More

by Ibn_bey
Recommend Dealer
Yes
Employees Worked With
Ian Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

BMW of West Chester responded

We're pleased to hear Ian M was able to facilitate the easy and efficient experience you needed to accommodate your busy schedule. Many thanks again for being a valued member of the Otto's BMW family!

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