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BMW of West Chester
West Chester, PA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,013 reviews
December 22, 2020
Otto’s Bmw is one’s dealership of choice due to the professionalism and the many aspects of unity; which, always feels like home. As a repeat patron, I have the most incredible client advisor within Sc professionalism and the many aspects of unity; which, always feels like home. As a repeat patron, I have the most incredible client advisor within Scott Gately. I couldn’t imagine purchasing a Bmw elsewhere!! More
by Moneyneversleeps111
Employees Worked With
December 22, 2020
Overall fantastic experience, we couldn’t have asked for anything better. Scott was extremely knowledgeable and took the time to layout all the options. We’ll definitely be returning to buy another. anything better. Scott was extremely knowledgeable and took the time to layout all the options. We’ll definitely be returning to buy another. More
by JS73
Employees Worked With
December 21, 2020
Sometimes in life paths cross, but after many years and many purchases this has been the most enjoyable and professional delivery by a very knowledgeable Client Advisor, Ian R. Martin and Financial Service many purchases this has been the most enjoyable and professional delivery by a very knowledgeable Client Advisor, Ian R. Martin and Financial Service Advisor, Noel Montesano. Also, a pleasant follow-up by the Pre-Owned Sales Manager, Wilmer Rodriguez. Along with purchasing the Ultimate Driving Machine, this has been an Ultimate Purchasing Experience! More
by Rookie
December 21, 2020
Being an actual customer opens your eyes to the way a business really runs. I picked up an M340 and I am incomplete love with it!!! business really runs. I picked up an M340 and I am incomplete love with it!!! More
by M340Man
December 21, 2020
Everyone at Otto’s goes above and beyond to make your car-buying experience seamless. Special shout out to Ian for all the work he did for me! Thank you again! car-buying experience seamless. Special shout out to Ian for all the work he did for me! Thank you again! More
by Press29
Employees Worked With
December 21, 2020
I couldn’t have asked for a better experience with leasing my new X3. The process was so easy from start to finish and I was treated so professionally. Ian Martin deserves special recognition. I know leasing my new X3. The process was so easy from start to finish and I was treated so professionally. Ian Martin deserves special recognition. I know that Ian worked hard behind the scenes to make sure everything was perfect, and his reaching out to my insurance company to make sure they had all the updated information was much appreciated. I never felt pressured to make a decision and on top of it all, I felt that I got a great deal. I wouldn’t even think about going to another dealer for my BMW! More
by Laura123
Employees Worked With
December 19, 2020
Class act from the minute we walked in. Very professional and easy to work with. Met all expectations and the sales process was very easy. and easy to work with. Met all expectations and the sales process was very easy. More
by Koldfield
December 18, 2020
Mohammed was amazing to work with. I appreciate his diligence and being respectful of my time. He is one of the best salespersons I have worked with and appreciated that he didn’t harass me with mult diligence and being respectful of my time. He is one of the best salespersons I have worked with and appreciated that he didn’t harass me with multiple phone calls or texts to land the sale. I also appreciated how thorough he was to show me all the features in my new Series 3. Highly recommend him!! - More
by mtw02
Employees Worked With
Mohammad Elnaboulsi
December 18, 2020
Everyone at Otto’s is professional, courteous and friendly. Special shout-out to Scott Gately in Sales and Kevin Pinkerton in Service. They are the reason I keep doing business Otto’s! friendly. Special shout-out to Scott Gately in Sales and Kevin Pinkerton in Service. They are the reason I keep doing business Otto’s! More
by Fd1139
December 12, 2020
My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More
by larrysparacino
