Bill Cosenza
Bill Cosenza at BMW of West Chester (formerly Otto's BMW)
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Bill Cosenza

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.9
152 Reviews
4.9

152 Reviews

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152 Reviews of Bill Cosenza

May 09, 2024

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Employee Rating

Always great service, comfortable lounge and expert workmanship. Never disappointed with service. Always wash my car when finished More

by SWOGAN1
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Recommend Dealer
Yes

May 07, 2024

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Able to get me an appointment last minute and still got my car done in no time! More

by JOSEPHARUFFO
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Recommend Dealer
Yes
May 08, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear we were able to accommodate your service needs to efficiently. Many thanks for choosing BMW of West Chester!

May 07, 2024

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Employee Rating

Bill Cosenza makes an impossible job seem easy. Saturday morning and a packed schedule yet he’s able to squeeze me in to replace a blown tire. As I waited for my car I watched as Bill interacted w/ More

by MSCHU2219
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you were so pleased with the professional and efficient service experience delivered by Bill. Many thanks from all of us here at BMW of West Chester!

May 06, 2024

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Timely prompt accurate service. Center was very clean and have amenities. Service folks are friendly More

by Satya
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Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi, Joe Izzi

May 07, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were you have been so pleased with the timely and accurate and friendly performance of our service team. Many thanks from all of us here at BMW of West Chester!

May 01, 2024

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I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! More

by DONNA39
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Recommend Dealer
Yes
May 02, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have continued to be so pleased with the performance of our service team here at BMW of West Chester!

April 24, 2024

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Employee Rating

Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e More

by piperrmk
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

Apr 25, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear Heather delivered the friendly, knowledgeable and timely service we always strive for. Many thanks from all of us here at BMW pf West Chester!

April 23, 2024

Dealership Rating
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Great experience and detailed information provided regarding needs current and future needs for my car. More

by sab1913
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Recommend Dealer
Yes
Apr 24, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with detailed performance of our service team. Many thanks from all of us here at BMW of West Chester.

April 22, 2024

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Employee Rating

Top class service. what you would want when purchasing a luxury car. Highly recommend this dealership. More

by christopher.grilli
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you were so pleased with your service experience. Many thanks from all of us here at BMW of West Chester!

April 19, 2024

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Employee Rating

Great customer service. Efficient. Quick in and out. Looking out for customer’s interest and needs. More

by DRBDOG
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Recommend Dealer
Yes
Apr 22, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the efficient performance of our service team. Understanding your needs is key to our mutual success. Many thanks from all of us here at BMW of West Chester!

April 18, 2024

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Employee Rating

Very nicu people an very good job an frienly that why inlike bmw so much More

by Robby
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

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