Bill Cosenza

I recently purchased a 2023 BMW 5 Series Sport, and overall, I’m very happy with my purchase. The customer service was excellent. My Sales Advisor, Scott Gately, and the entire team went above and beyo overall, I’m very happy with my purchase. The customer service was excellent. My Sales Advisor, Scott Gately, and the entire team went above and beyond to make sure I was taken care of throughout the process. I couldn’t ask for a better Sales Advisor. Scott has been providing me with great, personalized service for the past 15 years, and that long-standing relationship is one of the reasons I continue to return. He knows what I like, takes the time to listen, and always works hard to make sure I’m satisfied with my purchase. I absolutely love my new BMW. The Black Sapphire exterior with the red calipers is 🔥, and the car is sporty, comfortable, and a pleasure to drive. Overall, another great experience and a great purchase! More

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I've been leasing my cars from BMW of West Chester, formerly Otto's BMW, since 2008 and I'm happy to continue working with them into the future. formerly Otto's BMW, since 2008 and I'm happy to continue working with them into the future. More

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I bought and serviced my car there since new. My latest experience, keeping it till everything was right affirms my choice. Bill made sure all was well before he'd let me take it. Kept me informe My latest experience, keeping it till everything was right affirms my choice. Bill made sure all was well before he'd let me take it. Kept me informed through the whole process. Definitely will keep servicing at BMW of West Chester. More

by Lfeathers Verified Customer Verified Customer

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Phenomenal experience with Scott - hands down pro - I would recommend him and give him 5 stars would recommend him and give him 5 stars More

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Best service department I have ever experienced! They give you a complete explanation of all options. They give you a complete explanation of all options. More

by CGDURHAM Verified Customer Verified Customer

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Bill was very helpful with getting the recall completed and checking some additional concerns about my car. He understood my time constraints with a travel commitment. Truly appreciate his attention to det and checking some additional concerns about my car. He understood my time constraints with a travel commitment. Truly appreciate his attention to details. More

by KATHLEENFINNERTY Verified Customer Verified Customer

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Easy, Great Very convenient and quality work on the car. It was easy and great It was easy and great More

by REIDJAMES1 Verified Customer Verified Customer

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Bill Cosenza is incredibly professional, detail oriented, and focused on providing an exceptional client experience. and focused on providing an exceptional client experience. More

by c2hagerty Verified Customer Verified Customer

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Everything went as expected and they took good care of me. Bill kept me informed and updated on the progress. me. Bill kept me informed and updated on the progress. More

by Steven Kirk Verified Customer Verified Customer

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Working with Bill was delightful. However we left an item in the loaner car and our experience with the valet when trying to recover our item was horrible. He was rude and disrespectf However we left an item in the loaner car and our experience with the valet when trying to recover our item was horrible. He was rude and disrespectful. More

by Aimee.maggs Verified Customer Verified Customer

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