BMW of West Chester

Brian was one of the most helpful, responsive people I Brian was one of the most helpful, responsive people I have ever worked with buying a car. Do yourself a favor and ask for him. Brian was one of the most helpful, responsive people I have ever worked with buying a car. Do yourself a favor and ask for him. More

Scott is great! He made the whole experience easy and enjoyable. He was honest, responsive and a pleasure to work with. Scott is so knowledgeable and friendly. He patiently answered all of our questions enjoyable. He was honest, responsive and a pleasure to work with. Scott is so knowledgeable and friendly. He patiently answered all of our questions and detailed our options, so that we could could make the best choice for us. Great customer service from everyone. One of the best car buying experiences ever. Thanks, Scott, Michael and Otto's! More

Scott and the team at Otto’s were Quick, Efficient and accommodating to my busy schedule. Scott returned text message and provided great customer service through to entire process accommodating to my busy schedule. Scott returned text message and provided great customer service through to entire process More

I’ve been buying or leasing vehicles for over 35 years and working with Scott, and the folks at Otto’s, rank at the very top of the list! His exceptional level of customer service is unsurpassed - even wh and working with Scott, and the folks at Otto’s, rank at the very top of the list! His exceptional level of customer service is unsurpassed - even while on vacation. And Dan Stangl stepped in admirably to help fill in the gaps and didn’t miss a beat! More

Scott is upbeat and informative. He is to the point which is very much appreciated. He understands the product extremely well. He is one of the best sales associates I have dealt with. Only downsid which is very much appreciated. He understands the product extremely well. He is one of the best sales associates I have dealt with. Only downside is that he is very busy but of course that is because he is so good. More

Excellent personal service. You are treated like family not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. More

Our experience at Otto’s was nothing short of exemplary. Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to a Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to answer questions. He gave us a thorough rundown on the car before we drove away. I highly recommend both Otto’s and Justice. More

We’ve purchased two vehicles from Scott at Otto’s BMW. Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purch Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purchase experience a pleasant and satisfying one. More

The salesman (Jay) was fabulous to work with. Covid changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel to changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel took us through the paperwork and took the time to explain all the forms we were signing. Wound up buying an off-lease vehicle vs placing an order (which) was the original plan. Great outcome - very satisfied. More

We had a very positive experience at the dealership. The staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions, was professional and went out of his way to ensure we were pleased with the vehicle. First class treatment! Thank you. More