BMW of West Chester

Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Onc to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Once we decided on our car and finalized paperwork, it was waiting for us in a personalized display room - a nice touch we greatly appreciated! We've purchased a number of cars from Otto's and continue going back because of their service. More

Overall, an exceptional experience. Brian was easy to work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. : work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. :) More

It is always a pleasure to work with Justice. He makes the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. More

Wonderful experience with Scott. This is my first BMW & first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! More

Everything was handled very well under the strange circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. More

Effortless purchase I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there fo I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there for my appointment. Since you have the ability to take your trust drive by yourself, the process of taking the car out was seamless. When I narrow down my choices, Brian was very easy to deal with on the financing and the purchase price. I do not feel at any time that I was pressured to buy the car, and I felt that I got a fair deal on my X3 with rebates and financing. Would strongly recommend Otto’s and Brian to anybody in the market for a BMW... As a matter fact I’ve already brought my sister to the dealership to Test Dr., BMWs More

This was the most pleasant car buying experience we have had yet! Scott went above and beyond to make sure we had all of the information we needed before visiting the showroom and had all of the paperwork r had yet! Scott went above and beyond to make sure we had all of the information we needed before visiting the showroom and had all of the paperwork ready to go. From initial contact in search of a CPO to keys of new car in hand it was less than 24 hours start to finish. Quick. Easy. Professional. Friendly. Helpful. Scott ensured all of our needs were addressed and that we were 100% satisfied with our new vehicle. We can't say enough great things about all of our dealings with Otto's BMW after purchasing multiple vehicles there and this trade-in / purchase process just sealed the deal for us. Thanks Scott!! We'll be back! More

Easy to work with Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! More

Very easy to deal with. Great car shopping experience. They went beyond what I would have normally expected. I've bought a ton of cars from them. Highly recommend the dealership. They went beyond what I would have normally expected. I've bought a ton of cars from them. Highly recommend the dealership. More

Scott is awesome. He is a product expert and made the purchasing of our new vehicle effortless. I would highly recommend Scott Gately and Otto’s BMW to anyone looking for a first class experience. Eve purchasing of our new vehicle effortless. I would highly recommend Scott Gately and Otto’s BMW to anyone looking for a first class experience. Even during COVID I felt like Scott and team took the time to protect me from the virus while still making me feel welcome and comfortable. More