BMW of West Chester

Great thorough service. Justice made sure I was completely satisfied and that I knew all the features and benefits of the vehicle. Went to another dealer before going to Ottos. That dealership assu completely satisfied and that I knew all the features and benefits of the vehicle. Went to another dealer before going to Ottos. That dealership assumed I knew what I wanted and still hasn’t returned emails and phone calls from over two weeks ago. Glad I could give my business to Justice and Ottos. No buyers remorse when people make you feel comfortable and educated. Great work. More

Justice was very helpful in putting together the order for a Lease of an M4 three years ago and was just as helpful with purchase of my M4 at the end of the Lease. He has always kept me informed along the for a Lease of an M4 three years ago and was just as helpful with purchase of my M4 at the end of the Lease. He has always kept me informed along the way as to what my options were in both the Lease and Purchase. More

Brian was prompt in getting me my X5 build sooner then expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. More

Mohammad was very friendly and knowledgeable. He ensured our experience was extremely easy and seamless. Would definitely recommend him to friends. Go see him today!!! our experience was extremely easy and seamless. Would definitely recommend him to friends. Go see him today!!! More

Everyone was so friendly and helpful at Otto's! I felt NO pressure at all from the moment I entered the front door to my test drive to the moment I went home to think about purchasing my absolutely gorgeo NO pressure at all from the moment I entered the front door to my test drive to the moment I went home to think about purchasing my absolutely gorgeous new BMW! Scott Gately was wonderful to deal with not only because of his knowledge but also because of his warmth and patience. THANKS FOR EVERYTHING! More

Friendly service and fair pricing! Ian is a pleasure to work with on the pre-owned side of the house! I drove from Rockville, MD to this dealership based on the limited inventory on this vehicle and stell work with on the pre-owned side of the house! I drove from Rockville, MD to this dealership based on the limited inventory on this vehicle and stellar reviews. - Will refer my friends/family as well. James BMW M235i coupe (Certified Pre-Owned) More

I had the pleasure of meeting Wilmer Rodriguez who is the GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took the time to help me, Wilmer also had one of his salesmen start his shift 1 hour early to help me and showed respect for my time, I thought that this was above and beyond customer service, and I knew at that time I was dealing with good people. From there Ralph took good care of me. thank you Wilmer and thank you Ralph for a wonderful experience. More

I was looking for M2s, Matt was able to help me out and give me a lot of good info. He spent a lot of time with me going through the pros and cons. Didn't end up making a purchase at this time, but was com give me a lot of good info. He spent a lot of time with me going through the pros and cons. Didn't end up making a purchase at this time, but was completely satisfied with the service. More

From our first email contact with Justice Mogano to our in person visit to the dealership we were treated in an exceptional manner. Efficient and seamless process! in person visit to the dealership we were treated in an exceptional manner. Efficient and seamless process! More

Mohammad was extremely knowledgeable, friendly and patient. I would highly recommend him. Facility is clean and comfortable. Their lot has many cars from which to choose. patient. I would highly recommend him. Facility is clean and comfortable. Their lot has many cars from which to choose. More