BMW of West Chester

An outstanding customer experience from start to finish- we felt like we had great consultation through the process. The little touches made a huge difference! we felt like we had great consultation through the process. The little touches made a huge difference! More

Brian is professional, friendly and quick. Brian didn’t waste my time. We got right down to business and then had a few laughs. All around a great guy. waste my time. We got right down to business and then had a few laughs. All around a great guy. More

Great experience with Ethan Lilly in Sales and Jesse Hatten This was a great experience for purchasing a certified pre-owned X3. Ethan was knowledgeable and the team was great from purchase through navigating This was a great experience for purchasing a certified pre-owned X3. Ethan was knowledgeable and the team was great from purchase through navigating the new vehicle with Jesse Hatten the BMW Genius. More

Everyone at Otto’s is exceptionally helpful, friendly and professional. Truly a great experience! BMW Genius gave us terrific information about all the bells and whistles! professional. Truly a great experience! BMW Genius gave us terrific information about all the bells and whistles! More

Worked with Rob at Otto BMW. He made the experience of buying a car incredibly easy and was able to get me in the car I wanted at a great price. buying a car incredibly easy and was able to get me in the car I wanted at a great price. More

Brian Dipaolo and Noel Montesano at Ottos provided prompt and professional service at Ottos comfortable and attractive dealership. I was impressed with their careful attention to detail and will not hesitate and professional service at Ottos comfortable and attractive dealership. I was impressed with their careful attention to detail and will not hesitate to recommend them in the future. More

I was looking for a car after my car was totaled in an accident. Scott was Efficient and responsive. Great customer service. No pressure process. accident. Scott was Efficient and responsive. Great customer service. No pressure process. More

Excellent Buying Experience We found an X3 we were interested in doing an internet search. Since we live 400+ miles from Otto's we contacted Justice Mogano by phone. He was e We found an X3 we were interested in doing an internet search. Since we live 400+ miles from Otto's we contacted Justice Mogano by phone. He was extremely helpful, answering all of our questions and sending pictures in a very timely manner. Justice also arranged delivery of the X3 to Michigan. It arrived in excellent condition. We couldn't be more satisfied with our Otto's experience. More

Service on vehicle and Genius troubleshooting Bill Cosenza is the ultimate professional. Love him!! Also Jessie from computer dept helped me fix my x1 issue with cell info. He was terrific. Ian i Bill Cosenza is the ultimate professional. Love him!! Also Jessie from computer dept helped me fix my x1 issue with cell info. He was terrific. Ian is my go to..he sold me my car. Wonderful guy, thoughtful and very courteous. Knows his stuff! Regards, Lynn Chiappetta More

Exceptional BMW Concierge Services onsite & at home Mohammed Elnaboulsi is an outstanding concierge professional for BMW new car clients. He listens attentively and demonstrates care to is clients, resp Mohammed Elnaboulsi is an outstanding concierge professional for BMW new car clients. He listens attentively and demonstrates care to is clients, responds with a death of knowledge and practical strategies to maximize your initial BMW car driving experience. I particularly appreciated the home in-car practical meeting session to address questions and to discover more about the car beyond the manual descriptions. Mohammed demonstrates his passion, expertise, knowledge and ability engage with customers with positive impact. Thanks to him, I discovered more about the functions and benefits of my new car - reinforcing my choice to change from my loyalty to another European car to a BMW for 2020 onwards. More