BMW of West Chester

Brian DiPaolo was terrific to work with. My deal was handled entirely from home by phone and text. Brian was responsive and always available throughout the process. I would recommend Brian to anyone in handled entirely from home by phone and text. Brian was responsive and always available throughout the process. I would recommend Brian to anyone in the market for a new BMW. More

Brian did a great job of getting us our dream BMW! He was upfront, efficient and accommodating. Will definitely be using him in the future! upfront, efficient and accommodating. Will definitely be using him in the future! More

Our first lease of a BMW and it was a amazing experience. Scott was direct, no bs, professional and aimed to please. He even managed to get different wheels we wanted on the car we leased. He knows the BM Scott was direct, no bs, professional and aimed to please. He even managed to get different wheels we wanted on the car we leased. He knows the BMW products so well without being boastful. Highly recommended going to see Scott! We will be back to get another BMW More

Long time service customer first time purchasing. We moved to this area four years ago and chose Otto's BMW to service our X5. Over the past four years the service department has always exceeded expe We moved to this area four years ago and chose Otto's BMW to service our X5. Over the past four years the service department has always exceeded expectations, starting with our Service Coordinator Kevin Pinkerton. Looking for a low mileage BMW sedan to swap the X5 for, Client Advisor Robert Madden was a complete gem to work with. He went above and beyond to facilitate a smooth transaction which included trading in our X5. The entire process from start to finish was flawless and efficient, including all the paperwork processing with Noel Montesano from Finance. I highly recommend Otto's BMW for both service and sales. Thank you again Robert for a great experience! More

An excellent experience I found my experience with Otto's BMW excellent. I stated the type of automobile I was looking for and Justice M. provided me with all the details. I found my experience with Otto's BMW excellent. I stated the type of automobile I was looking for and Justice M. provided me with all the details. He was quick to respond to any and all questions that I had during the process. The pick-up experience was easy and hassle free (no pressure to upgrade items as I've experienced in the past from other dealerships). Once I brought the car home, Justice M. followed up to assure that everything was to my satisfaction. I would highly recommend Otto's BMW. More

Mohammad was extremely friendly and helpful. Gave me a thorough walk through of my car and worked around my schedule. Easy to follow and understand. Ralph was quick to respond to my questions and very thorough walk through of my car and worked around my schedule. Easy to follow and understand. Ralph was quick to respond to my questions and very knowledgeable. Made sure I was comfortable with all aspects before finalizing my purchase. More

Excellent buying experience Ethan made it very easy and pleasurable to select and purchase our first BMW virtually. For picking up the car at Otto's, everything was set up great Ethan made it very easy and pleasurable to select and purchase our first BMW virtually. For picking up the car at Otto's, everything was set up great to walk me through through any details and questions, breeze through the paperwork, and get to enjoying the car! More

Great Buying Experience I recently purchased my car from Jay Miller just prior to COVID-19. And I had a great experience with everyone from the people at the front desk gree I recently purchased my car from Jay Miller just prior to COVID-19. And I had a great experience with everyone from the people at the front desk greeting me to the sales purchase as well as financing and the genius was very informative, even though my wife and daughter had to leave during the lesson to get the baby home for a nap. Definitely recommend Otto's! More

Great service during social distancing time Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, ser Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, service stuff were considerate. Dealership has a good selection of pre-owned cars. More

2017 440i I had previously done business with Otto's having bought several cars both new and used all from Justice Mogano. A number of years ago, I bought a car I had previously done business with Otto's having bought several cars both new and used all from Justice Mogano. A number of years ago, I bought a car from a BMW dealer that was located closer to where I lived. I'm happy to be back with Justice and Otto's. I hadn't seen your renovated dealership and was very impressed with the improvements made. I look forward to receiving excellent care from your service department. More