BMW of West Chester

Very pleasant experience Wil re Rodriguez made our car buying experience a pleasure. Normally there is so much one-upmanship involved in the negotiations that I just want to l Wil re Rodriguez made our car buying experience a pleasure. Normally there is so much one-upmanship involved in the negotiations that I just want to leave even if I love the car, this was so different and yet we got a great price. I would recommend Otto's to anyone that wants a great car at an excellent price! More

Red Carpet Treatment From the time we entered Otto's until we picked up our new car "it was the red carpet treatment by all" Keep up the Great Work. Also our Tha From the time we entered Otto's until we picked up our new car "it was the red carpet treatment by all" Keep up the Great Work. Also our Thank you. The Shores More

Perfect This is our 5th X3. The last 4 have been from Otto's. Each purchase has been handled by Scott Gately and with the last 2, it has been a matter of a This is our 5th X3. The last 4 have been from Otto's. Each purchase has been handled by Scott Gately and with the last 2, it has been a matter of a phone call and he picks it out because he knows our auto likes/needs. Done deal. Perfect. Plus I would be remiss if I didn't mention Joe Izzy and the entire service department who I know will take care of me for duration of ownership . Thanks guys! More

Such a pleasure working with Jay Miller This is the 6th BMW we purchased from Otto’s, 5 from Jay Miller. No pressure, pure professionalism and a pleasure to work with. I highly recommend t This is the 6th BMW we purchased from Otto’s, 5 from Jay Miller. No pressure, pure professionalism and a pleasure to work with. I highly recommend this dealership for sales, especially Jay. More

Went back today for my encore session to learn about my new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me featu new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me features that I would otherwise have not been familiar with, was incredibly patient and answered all my question. Thank you JP!! More

Although I live in Delaware, and have a BMW Dealer close, I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the t I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the tow before I arrived, the service of the girl doing my intake, the loaner car I needed and fell in love with, the text updates, professionalism of Kevin Pinkerton, and ability to pay right on my phone, you have Customers for life. This is how business should be done! Top notch all the way around. I will refer you any chance I get. -Baldwin Family More

Enjoyable experience We currently have an X5 that we bought elsewhere and are very happy with. When it came time to replace our second car, our mechanic recommended that w We currently have an X5 that we bought elsewhere and are very happy with. When it came time to replace our second car, our mechanic recommended that we speak with Justice at Otto's. A couple of years ago we experienced a high-pressure salesman at Otto's that turned us off, so we were a little skeptical. Justice, however, was focused on our needs and not merely a sale. He took the time to listen to us and find out exactly what we were looking for. It was great working with a salesman who was knowledgeable without coming across as snooty or condescending. Buying a car an be stressful but Justice made it enjoyable. I highly recommend Justice and look forward to working with him when it's time to replace our X5. More

Scott Gately is the BEST!!! It was a pleasure to work with Scott Gately on the purchase on a 2020 X5 M50i. Scott was GREAT, extremely knowledgeable and easy to work with. The s It was a pleasure to work with Scott Gately on the purchase on a 2020 X5 M50i. Scott was GREAT, extremely knowledgeable and easy to work with. The sales transaction was fair and transparent. Scott loves what he does and his enthusiasm and love of the BMW product is apparent. Overall, this was by far the best car purchasing experience I have ever had and will recommend Scott and Otto's to all of my family and friends!!! More

Mohammad and Robert were extremely personable and knowledgeable. They went above and beyond to ensure that we were satisfied. Would definitely recommend Otto’s BMW. knowledgeable. They went above and beyond to ensure that we were satisfied. Would definitely recommend Otto’s BMW. More

Mohammad was great! Mohammad was instrumental in helping us decide on a X5. After many test drives we decided that a new vehicle vs used is what we were looking for. Mo Mohammad was instrumental in helping us decide on a X5. After many test drives we decided that a new vehicle vs used is what we were looking for. Mohammad was very knowledgeable and he was able to answer all our questions. It was truly a pleasure to work with him. More