BMW of West Chester

Great Experience; Great Pricing Very easy to do business with. Pricing was below other dealers. Processes to get quote, test drive and purchase were efficient. The dealership itse Very easy to do business with. Pricing was below other dealers. Processes to get quote, test drive and purchase were efficient. The dealership itself is attractive, comfortable and convenient. More

Great buying experience Scott was nothing but professional and courteous through the whole buying experience. His knowledge of BMW was very helpful in making the right choice Scott was nothing but professional and courteous through the whole buying experience. His knowledge of BMW was very helpful in making the right choice. Would highly recommend Scott and the dealership for purchasing a new or used BMW. It was worth the drive from Maryland. More

My go to place 3 cars in a row I’ve just leased my third car from Otto’s. They are fair, professional and the service continues to get better and better. I really enjoy working wi I’ve just leased my third car from Otto’s. They are fair, professional and the service continues to get better and better. I really enjoy working with Justice. He is super knowledgeable and has a good sense of what I like - what extras fit my style and which do not. I don’t feel the need to negotiate. He gives me a fair price and I’ve loved all three cars. More

Amazing Experience that made us From our initial phone call to driving off in our new vehicle, we never experienced anything less than genuine and sincere customer service with custo From our initial phone call to driving off in our new vehicle, we never experienced anything less than genuine and sincere customer service with customer focus. Dallas, in administration was warm and welcoming over the phone and paired us with Scott, in whom we now have complete confidence. Scott was both professional and knowledgeable yet he never lost touch with being in tune with our concerns. He addressed each and every item we brought to his attention and now we are driving our first BMW! Based on the level of service and extreme professionalism, I would not go anywhere other than Otto's to buy a BMW! More

Experience at Ottos BMW Had great experience at Ottos buying my second BMW 535i. Ethan Lilly was a great salesmen, very efficient without the high pressure. I would absolutel Had great experience at Ottos buying my second BMW 535i. Ethan Lilly was a great salesmen, very efficient without the high pressure. I would absolutely work with Ethan again! More

The Best customer service in the world The service that Justice Mogano & Kevin the sales manager is top notch,I would recommend them to my grandma & grandpa, trust me I have been there sinc The service that Justice Mogano & Kevin the sales manager is top notch,I would recommend them to my grandma & grandpa, trust me I have been there since the year o5 & love it still More

Made buying a car easy and stress free. Justice Mogano was awesome to deal with. He made the buying experience very easy and stress free. I would buy again from Justice and Otto BMW. Justice Mogano was awesome to deal with. He made the buying experience very easy and stress free. I would buy again from Justice and Otto BMW. More

The best I have purchased or leased 4 BMWs with Scott over the years, and he has always taken the best care of me. He is a true professional. I have purchased or leased 4 BMWs with Scott over the years, and he has always taken the best care of me. He is a true professional. More

The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two diffe made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two different generations of the 5 series with two different versions of iDrive and Ethan ran me through all the pros and cons of each. He was extremely helpful in my ultimate decision to buy a 2017 540i xDrive at Otto's BMW in West Chester. The experience for buying, delivery, and after sales has been top notch. Thanks to everyone at Otto's and Mr. Lilly in particular for a great deal on a great car. More

THE BEST I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under warranty except tires,. Justice is absolutely the best salesman and person ever,. I would not buy from anyone else. More