BMW of West Chester

Great cars with even better service. I wanted to start by thanking Brian and everyone at Ottos BMW. I can honestly say they have the best customer service Iv ever experienced at a car dea I wanted to start by thanking Brian and everyone at Ottos BMW. I can honestly say they have the best customer service Iv ever experienced at a car dealer ship. Everyone was so nice and non judge mental. The car I purchased is exactly what I wanted and Brian made the purchase quick and easy. I’d recommend him and Ottos to everyone and anyone interested in purchasing a BMW. More

Great experience! Had a wonderful experience during the leasing of my new car at Otto’s BMW. From the sales portion with Heath to the Encore appointment with Raheem, ev Had a wonderful experience during the leasing of my new car at Otto’s BMW. From the sales portion with Heath to the Encore appointment with Raheem, everyone was friendly, courteous, and knowledgeable. Would definitely recommend Otto’s to everyone! More

Another great experience at Otto’s We all know the cars are great - the latest purchase a 2019 530e is our fifth BMW. What makes OTTO’S different is the people. I’ve worked with Ian M We all know the cars are great - the latest purchase a 2019 530e is our fifth BMW. What makes OTTO’S different is the people. I’ve worked with Ian Martin on 2 vehicle purchases this year. Like I always tell him, he makes it easy and painless. We usually trade a few emails before agreeing on terms. The delivery experience has always been a pleasure. This time around, it was enhanced by Rob Madden - the BMW genius who knew every nook and cranny and saved me some owner’s manual reading time. Yes, I’m that guy. Need to know every little thing - and the 2019s have a lot of little things to discover that Rob knew inside out. We’ve always serviced our cars at Otto’s as well. The service advisors are equally excellent at what they do. More

Great car buying experience Great experience with recent car purchase at Otto's working with Scott Gately. Honest discussions, no pressure and quality product and customer servi Great experience with recent car purchase at Otto's working with Scott Gately. Honest discussions, no pressure and quality product and customer service. Scott gladly handled all the paperwork and helped to facilitate vehicle storage around my schedule. Greatly appreciated! More

Great experience! Wonderful salesman. Love my BMW! Every one was very friendly and helpful! Would highly recommend to family and friends! Ian was my salesman, he found my dream car! Thanks BMW one was very friendly and helpful! Would highly recommend to family and friends! Ian was my salesman, he found my dream car! Thanks BMW More

New 7 Series We have been customers of Otto’s for 17 years and have always had a great experience. Justice is an excellent salesperson and Brian is the genius that We have been customers of Otto’s for 17 years and have always had a great experience. Justice is an excellent salesperson and Brian is the genius that has helped us familiarize ourselves with all the new features in this new 7 Series. We get a new 7 Series every 3 years and the experience only keeps getting better. What a great team that we are fortunate to work with. More

Another Home Run I am a repeat customer for a reason. Ian and the team are consummate professionals that just so happen to also love the cars they sell. From my init I am a repeat customer for a reason. Ian and the team are consummate professionals that just so happen to also love the cars they sell. From my initial general interest email to the last signature, everything went smoothly and I never felt pressured. Everything was explained thoroughly and we walked through every piece of the transaction as well as the car itself. Ottos, and Ian, will have my business moving forward as well as anyone I can send their way. More

Easy to Work With I was looking for a CPO BMW wagon or small SUV. I saw one on the website that I really liked. Just before I got to my appointment, I received a call I was looking for a CPO BMW wagon or small SUV. I saw one on the website that I really liked. Just before I got to my appointment, I received a call stating that it had been sold at an event the night before, but Scott had one that he thought would fit my requirements that I outlined in an email previously. When I got there, the vehicle was ready for a test drive and was just what I was looking for (aside from the exterior color which is really a minor detail). We went inside after the test drive, discussed money ONCE, that's it! I got a vehicle that I was looking for, good trade on the car that I was driving, the payment I was looking for, and patience when I needed to take care of details so I could tag the car out of state. Scott was wonderful and patient. He held the vehicle for me for a week so that I could get everything taken care of to tag it out of state. He continues to keep in touch and answer questions about my vehicle when I have them. I would not hesitate to recommend Otto's BMW when purchasing a CPO vehicle. Scott was great to work with! More

The best Scott is the best. He took care of every detail. Made my purchase of my first BMW very friendly and made and still makes me feel like one of the fam Scott is the best. He took care of every detail. Made my purchase of my first BMW very friendly and made and still makes me feel like one of the family. I am BMW for life. More

Excellent From Beginning to End Top notch! Cannot say enough about the level of service we received from Scott & the entire team! The entire process was seamless from start to finish Top notch! Cannot say enough about the level of service we received from Scott & the entire team! The entire process was seamless from start to finish. More