BMW of West Chester

Professional employees, excellent communication Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is always timely and accurate. More

Purchase of a certified pre-owned Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Would definitely do business with them again. More

This is my second experience with Scott and it was even better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventor better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventory and minimal time. I will always recommend him and always come back. Oh...and a shout out to Joe in servicing who has also made working with Otto’s a pleasure. More

The team at Otto’s BMW is outstanding! Ian Martin was professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was ex professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was exploring lease options to the day I picked up my new car. I would highly recommend Otto’s BMW and Ian Martin if looking for a new vehicle. Thank you for the great experience! More

Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Onc to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Once we decided on our car and finalized paperwork, it was waiting for us in a personalized display room - a nice touch we greatly appreciated! We've purchased a number of cars from Otto's and continue going back because of their service. More

Overall, an exceptional experience. Brian was easy to work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. : work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. :) More

It is always a pleasure to work with Justice. He makes the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. More

Wonderful experience with Scott. This is my first BMW & first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! More

Effortless purchase I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there fo I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there for my appointment. Since you have the ability to take your trust drive by yourself, the process of taking the car out was seamless. When I narrow down my choices, Brian was very easy to deal with on the financing and the purchase price. I do not feel at any time that I was pressured to buy the car, and I felt that I got a fair deal on my X3 with rebates and financing. Would strongly recommend Otto’s and Brian to anybody in the market for a BMW... As a matter fact I’ve already brought my sister to the dealership to Test Dr., BMWs More

Everything was handled very well under the strange circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. More