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BMW of West Chester

West Chester, PA

4.8
3,050 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,050 reviews

January 26, 2020

Great experience with Ethan Lilly in Sales and Jesse Hatten This was a great experience for purchasing a certified pre-owned X3. Ethan was knowledgeable and the team was great from purchase through navigating More

by gesawicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Hatten the BMW Genius was great to show us the vehicle!, Ethan Lilly, Jesse Hatten
Jan 27, 2020 -

BMW of West Chester responded

It is truly gratifying to hear that Ethan and Jesse delivered a great purchase experience for you. We want you to enjoy all that your BMW has to offer!

January 24, 2020

Everyone at Otto’s is exceptionally helpful, friendly and professional. Truly a great experience! BMW Genius gave us terrific information about all the bells and whistles! More

by melissakbyrd
Recommend Dealer
Yes
Employees Worked With
Jesse Hatten, Heath Cameron, Jesse Hatten
Jan 24, 2020 -

BMW of West Chester responded

Excellent! We want you to enjoy all of the features you new BMW has to offer. Thank you for choosing Otto's BMW!

January 23, 2020

Brian Dipaolo and Noel Montesano at Ottos provided prompt and professional service at Ottos comfortable and attractive dealership. I was impressed with their careful attention to detail and will not hesitate More

by Lisa.gafmac
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano, Brian DiPaolo
Jan 24, 2020 -

BMW of West Chester responded

Making sure the details are attended to makes an important difference. Thank you for your recognition of the professional service rendered by Brian and Noel and many thanks for choosing Otto's BMW!

January 23, 2020

Worked with Rob at Otto BMW. He made the experience of buying a car incredibly easy and was able to get me in the car I wanted at a great price. More

by Nmummert13
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

BMW of West Chester responded

We're so pleased to hear Rob made your purchase experience the easy process purchasing a BMW should be. We truly appreciate your business.

January 22, 2020

I was looking for a car after my car was totaled in an accident. Scott was Efficient and responsive. Great customer service. No pressure process. More

by bldenby
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammad Elnaboulsi
Jan 22, 2020 -

BMW of West Chester responded

We're happy to hear Scott was able to assist you so effectively with your purchase in a way that suited you best. Thank you for choosing Otto's.

January 21, 2020

Service on vehicle and Genius troubleshooting Bill Cosenza is the ultimate professional. Love him!! Also Jessie from computer dept helped me fix my x1 issue with cell info. He was terrific. Ian i More

by Loulynn113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

BMW of West Chester responded

It is a team effort here at Otto's. Thank you for your wonderful compliments for Bill, Jesse, and Ian M.

January 21, 2020

Excellent Buying Experience We found an X3 we were interested in doing an internet search. Since we live 400+ miles from Otto's we contacted Justice Mogano by phone. He was e More

by Beege
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

BMW of West Chester responded

Outstanding! We're so pleased to hear Justice was able to facilitate your long distance purchase so efficiently. Thank you for choosing Otto's!

January 19, 2020

good buying experience with no pressure I was looking for a used X3 and found one at Otto's. The sales people were helpful without pressure to buy and were there anytime I had a question. D More

by benner555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Lilly
Jan 20, 2020 -

BMW of West Chester responded

We're pleased to hear you were provided with helpful information to make an informed decision on the X3 that was best for you. We are always here to provide and additional assistance you may need. Thanks again for choosing Otto's.

January 19, 2020

Exceptional BMW Concierge Services onsite & at home Mohammed Elnaboulsi is an outstanding concierge professional for BMW new car clients. He listens attentively and demonstrates care to is clients, resp More

by NickyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Elnaboulsi
Jan 20, 2020 -

BMW of West Chester responded

Outstanding! We are delighted to hear Mohammad was able to effectively provide the information that will help enhance your BMW experience. Welcome to the Otto's BMW family!

January 18, 2020

Our experience at Otto BMW was excellent. Very friendly staff. Allowed us to review the inventory on our own which is always great. Once we started asking questions about the vehicles, Scott assisted u More

by bdmschuess@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammad Elnaboulsi
Jan 20, 2020 -

BMW of West Chester responded

It is a pleasure to hear that Scott and Mohammad delivered a purchase experience that was enjoyable and informative. Thank you for choosing Otto's BMW!

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