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BMW of West Chester
West Chester, PA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,992 reviews
November 20, 2019
Amazing Experience that made us From our initial phone call to driving off in our new vehicle, we never experienced anything less than genuine and sincere customer service with custo From our initial phone call to driving off in our new vehicle, we never experienced anything less than genuine and sincere customer service with customer focus. Dallas, in administration was warm and welcoming over the phone and paired us with Scott, in whom we now have complete confidence. Scott was both professional and knowledgeable yet he never lost touch with being in tune with our concerns. He addressed each and every item we brought to his attention and now we are driving our first BMW! Based on the level of service and extreme professionalism, I would not go anywhere other than Otto's to buy a BMW! More
by christine.wing
November 18, 2019
Experience at Ottos BMW Had great experience at Ottos buying my second BMW 535i. Ethan Lilly was a great salesmen, very efficient without the high pressure. I would absolutel Had great experience at Ottos buying my second BMW 535i. Ethan Lilly was a great salesmen, very efficient without the high pressure. I would absolutely work with Ethan again! More
by coachdorsch1
Employees Worked With
Ethan Lilly
November 17, 2019
Made buying a car easy and stress free. Justice Mogano was awesome to deal with. He made the buying experience very easy and stress free. I would buy again from Justice and Otto BMW. Justice Mogano was awesome to deal with. He made the buying experience very easy and stress free. I would buy again from Justice and Otto BMW. More
by alan h
Employees Worked With
November 17, 2019
The Best customer service in the world The service that Justice Mogano & Kevin the sales manager is top notch,I would recommend them to my grandma & grandpa, trust me I have been there sinc The service that Justice Mogano & Kevin the sales manager is top notch,I would recommend them to my grandma & grandpa, trust me I have been there since the year o5 & love it still More
by chuckwoo22
Employees Worked With
November 15, 2019
The best I have purchased or leased 4 BMWs with Scott over the years, and he has always taken the best care of me. He is a true professional. I have purchased or leased 4 BMWs with Scott over the years, and he has always taken the best care of me. He is a true professional. More
by scott
Employees Worked With
November 09, 2019
The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two diffe made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two different generations of the 5 series with two different versions of iDrive and Ethan ran me through all the pros and cons of each. He was extremely helpful in my ultimate decision to buy a 2017 540i xDrive at Otto's BMW in West Chester. The experience for buying, delivery, and after sales has been top notch. Thanks to everyone at Otto's and Mr. Lilly in particular for a great deal on a great car. More
by Willy P
Employees Worked With
Ethan Lilly
November 08, 2019
THE BEST I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under warranty except tires,. Justice is absolutely the best salesman and person ever,. I would not buy from anyone else. More
by Alan
November 07, 2019
Rob was super friendly & knowledgeable about my new 2020 X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer. X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer. More
by SusanRumford
Employees Worked With
November 06, 2019
Professional & Courteous Service Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, whe Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, when he delivered the car, he was very helpful explaining the use of the equipment. More
by Mike
November 06, 2019
Professional, Polite, Knowledgeable & Friendly Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband has had several BMW’s (all from Otto’s) this is my first. So far I’m having fun with my X3. Thanks Ian for all your help and I’ll see you on my first service appointment. More
by Lisa C.
