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BMW of West Chester

West Chester, PA

4.8
2,992 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,992 reviews

November 20, 2019

Amazing Experience that made us From our initial phone call to driving off in our new vehicle, we never experienced anything less than genuine and sincere customer service with custo More

by christine.wing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Reynolds
Nov 21, 2019 -

BMW of West Chester responded

Thank you for your wonderful compliments for Dallas and Scott. It is truly a team effort here at Otto's. Ensuring we completely understand your needs ensures we find the BMW that suits you best. Welcome to the Otto's BMW family!

November 18, 2019

Experience at Ottos BMW Had great experience at Ottos buying my second BMW 535i. Ethan Lilly was a great salesmen, very efficient without the high pressure. I would absolutel More

by coachdorsch1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Lilly
Nov 19, 2019 -

BMW of West Chester responded

Excellent! We're so pleased to hear you enjoyed working with Ethan to find the right BMW for you. Thank you for choosing Otto's!

November 17, 2019

Made buying a car easy and stress free. Justice Mogano was awesome to deal with. He made the buying experience very easy and stress free. I would buy again from Justice and Otto BMW. More

by alan h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

BMW of West Chester responded

We're delighted to hear Justice made your purchase the easy experience we strive for it to be. Thank you again for choosing Otto's.

November 17, 2019

The Best customer service in the world The service that Justice Mogano & Kevin the sales manager is top notch,I would recommend them to my grandma & grandpa, trust me I have been there sinc More

by chuckwoo22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

BMW of West Chester responded

Thank you for your terrific compliments for Justice and Kevin. We are truly appreciative of the long term relationships we develop with our Otto's BMW family.

November 15, 2019

The best I have purchased or leased 4 BMWs with Scott over the years, and he has always taken the best care of me. He is a true professional. More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

BMW of West Chester responded

Thank you for your wonderful endorsement of the service provided by Scott. A continuous relationship is so valuable to us.

November 09, 2019

The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two diffe More

by Willy P
Recommend Dealer
Yes
Employees Worked With
Ethan Lilly
Nov 11, 2019 -

BMW of West Chester responded

It is gratifying to hear Ethan was able to assist you in making a truly informed purchase decision. Congratulations on your 540 and thank you for choosing Otto's!

November 08, 2019

THE BEST I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano, Kevin Pinkerton
Nov 11, 2019 -

BMW of West Chester responded

Thank you for your wonderful compliments for Justice and the Otto's team. It is truly gratifying to hear you have been so pleased!

November 07, 2019

Rob was super friendly & knowledgeable about my new 2020 X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer. More

by SusanRumford
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

BMW of West Chester responded

We want you to be able enjoy all the features your new BMW has to offer. We're pleased to hear you enjoyed working with Rob. Thank you for choosing Otto's.

November 06, 2019

Professional & Courteous Service Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, whe More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano, Lorenzo Adiletta
Nov 06, 2019 -

BMW of West Chester responded

We're so pleased to hear Lorenzo facilitated the superior purchase experience we strive for every day. We want you to enjoy all the features you new BMW has to offer. Thank you for choosing Otto's BMW.

November 06, 2019

Professional, Polite, Knowledgeable & Friendly Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband More

by Lisa C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Nov 07, 2019 -

BMW of West Chester responded

Congratulations on your new X3! We're delighted to hear Ian M was able to help find just the right one for you. Welcome to the Otto's BMW family.

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